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Conflict Management: Resolve Workplace Disagreements
New
10 students

Conflict Management: Resolve Workplace Disagreements

Explore competing interests, handle difficult conversations and turn workplace tension into clear agreements.
Created byDr. Law Payne
Last updated 11/2026
English

What you'll learn

  • Map the facts, interpretations, interests and missing agreements behind a workplace dispute.
  • Prepare a conversation that acknowledges concerns without assuming another person's intent.
  • Turn an ambiguous handoff into an agreement with an owner, deadline and escalation route.
  • Compare resolution options and identify issues that need appropriate additional support.

Course content

2 sections • 10 lectures • 1h 50m total length

  • The decision and the first useful result10:55

    Map the message, work dependency and assumed timing behind a disagreement. Prepare Rhea’s first questions and an immediate next-step agreement without inventing an accepted deadline.

    Open Resources beside this lecture. Download the Workplace Conflict First Assessment Map learner worksheet and accompanying case packet. Make your own attempt before reading the worked interpretation, then use the transfer task in an appropriate workplace situation.

  • Conflict patterns in practice11:53

    Interrupt an accusation-and-defence pattern without assigning fixed conflict types. Map Leila and Ben’s exchange and write a manager intervention that clarifies the work and decision authority.

    I designed the Conflict Pattern and Intervention Worksheet to turn this lesson into a practical decision. Open Resources beside Lecture 2 and download the case workbook. Complete your own response first, check the worked interpretation afterward, then apply the transfer prompts to an appropriate situation in your own work.

  • Interests and the evidence behind it11:12

    Distinguish positions, interests and constraints in a workplace disagreement. Compare Leila and Ben’s options while preserving Asha’s decision authority and the conditional preparation estimates.

    I designed the Conflict Interests and Options Brief case workbook to help you practise this decision. Open Resources beside Lecture 3 and download the workbook. Write your case response before reading the worked interpretation, then use the transfer fields to prepare an appropriate decision in your own workplace.

  • Emotion without hidden assumptions11:14

    Handle a tense exchange without guessing motives. Draft Rhea’s acknowledgement, conduct boundary and next work question, with a purposeful pause or continuation when needed.

    I designed the Conflict Emotion And Response Guide case workbook to help you turn this lesson into a practical action. Open Resources beside Lecture 4 and download the workbook. Make your own attempt before reading the worked interpretation, then use the transfer fields to prepare an appropriate decision in your own work.

  • The foundation case and your first deliverable10:49

    Build a conflict brief that connects the immediate client decision with a fair interaction review. Compare the full and preliminary options, calculate the preparation deadline and separate accepted contributions from undelivered work.

    I designed the Workplace Conflict Foundation Workshop case workbook to help you turn this workshop into a practical deliverable. Open Resources beside Lecture 5 and download the workbook. Complete your own attempt before checking the worked interpretation, then use the transfer fields to prepare an appropriate action in your own work.

Requirements

  • No management qualification is required. Bring an appropriate workplace example and a way to use the downloadable exercises.

Description

This course contains the use of artificial intelligence.


The disagreement ended yesterday. The tension came back to work this morning.


People are being polite, messages are getting shorter, and a simple handoff suddenly feels personal. You can feel the cost even when nobody says a word about it.


Let's work on the conversation that turns that tension into an issue people can examine and an agreement they can actually use.


I'm Dr. Law Payne. My master's degree in Educational Psychology informs this course, created for managers, team leaders and professionals who need to address workplace conflict without making the relationship harder to repair.


You'll practise separating the issue from assumptions about the person, exploring different interests and keeping a difficult conversation focused. We'll also examine agreements, follow-up and situations that need a different level of support.


Bring a workplace disagreement into the exercises without exposing private details. You'll use the downloads beside the lessons to separate events from interpretations, prepare questions and define a workable agreement. Worked examples help you recognise when a joint conversation is useful and when the situation needs escalation or a different kind of support.


You don't have to wait for resentment to become the team's normal way of working. Enrol today, and let's help you address the issue with more clarity, more care and a practical next step.

Who this course is for:

  • Managers, team leaders and professionals responsible for resolving everyday workplace disagreements.

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