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Conflict Management & Mediation (Certificate of Completion)
Rating: 3.7 out of 5(56 ratings)
186 students

Conflict Management & Mediation (Certificate of Completion)

How to Resolve Disagreements or Conflicts with Positive Outcomes - Personal Relationships and At Work
Created byDr. Bev Knox
Last updated 8/2024
English

What you'll learn

  • Establish a foundation of knowledge in understanding possible causes of conflict;
  • How to apply strategies to manage and solve conflicts;
  • 1. Recognize the magnitude of the negotiation process to include: limitations, components and necessary steps;
  • 2. Explain key negotiating temperaments and personality;
  • 3. Demonstrate how to assert one’s self in the principles of negotiation;
  • 4. Apply alternative styles, strategies and techniques of conflict management;
  • 5. Distinguish between conflict management and mediation.

Course content

11 sections • 37 lectures • 5h 33m total length

  • Introduction2:54

    Discover psychology through learn in video lectures that convert classroom lectures to video. The lectures use slow narration to help you soak in content even while you sleep.

  • Welcome to Conflict Management & Mediation4:32

    Begin your journey with a welcome to conflict management and mediation, setting expectations and introducing the course's focus on resolving disputes through practical mediation skills.

Requirements

  • No prerequisites needed for this course.

Description

Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace setting, it often involves personal agendas, insights, or goals versus the agendas, insights, or goals of the group or team. Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group. However, the perception of conflict is often negative.

Conflict can, in fact, be positive if it is managed properly. Conflict can promote team-building skills, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess, for the success of the team, group, unit, or employees they lead.

Course Description: This course is designed to offer students opportunities to understand common causes of conflicts, and build techniques and skills in conflict management. The course teaches students the theoretical underpinnings causing disputes among parties. It emphasizes building partnerships and long-term positive relationships in one’s career and personal life. Students will investigate the theory and practice of using power, assessing conflict, improving communication techniques in problem solving with regards to appropriate strategies, tactics and goals in conflict resolution. This course will also focus on mediation skills, and students will have an opportunity to practice conflict management strategies to solve actual conflicts.

Who this course is for:

  • This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict.

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