Unlocking the Power of Conflict Management
What you'll learn
- Effective Conflict Resolution Skills: You will be able to identify and apply a range of effective conflict resolution techniques.
- Fear-Free Conflict Engagement: You will develop the ability to overcome your fear of conflict, gaining confidence in your communication and negotiation skills.
- Diverse Methods of Conflict Handling: You will learn a variety of conflict-handling methods, including negotiation, mediation, and assertiveness.
- Positive Conflict Transformation: You will understand how to turn conflicts into opportunities for growth and positive change.
Requirements
- No prior experience or skills needed. The course will provide all you need for the subject area.
Description
Conflict doesn’t have to be destructive - it can be your greatest tool for growth.
Whether you're leading a team, managing relationships, or collaborating with peers, conflict is inevitable. The question is: Will it break down trust or build something better?
Unlocking the Power of Conflict Management is a transformative course designed to help you turn tension into teamwork and disputes into productive dialogue. Learn to confidently handle high-stakes conversations, resolve misunderstandings, and build stronger, more resilient relationships at work and beyond.
This course goes beyond theory - you’ll walk away with practical tools, real-world examples, and immediate next steps that you can apply to your leadership and everyday interactions.
What You’ll Learn:
Identify and navigate the different stages of conflict with clarity and control
Understand the psychology behind fear of conflict — and how to overcome it
Manage emotions under pressure and keep conversations constructive
Use proven communication techniques to resolve disagreements with empathy and strength
Embrace healthy conflict as a catalyst for innovation, team cohesion, and better decisions
Who This Course Is For:
Leaders and team members who want to foster a culture of openness and collaboration
HR professionals, managers, and coaches navigating interpersonal dynamics
Anyone who feels uncomfortable with conflict and wants to handle it more effectively
Key Takeaways:
Recognise conflict as a positive force for growth, not something to avoid
Transform anxiety into confidence when dealing with difficult conversations
Gain the skills to lead through tension and strengthen your team culture
Build trust through authentic, respectful communication
If you're ready to move from conflict avoidance to conflict mastery, this course will give you the tools, mindset, and confidence to create real, lasting change in how you lead and collaborate.
Who this course is for:
- You are a Leader, Manager or Aspiring Leader. You are currently managing, leading or aspire to lead a team. You are a person with a strong commitment to professional growth and leadership development. You possess leadership aspirations, oversee teams, and recognise the significance of effective conflict management in achieving organisational success. You seek to refine your communication and conflict resolution skills to excel in a leadership role and positively impact your organisation.
Instructors
- 4.7 Instructor Rating
- 459 Reviews
- 11,331 Students
- 4 Courses
I am Gordon MacArdle, a seasoned Senior Management Professional with a flair for transforming businesses and nurturing leaders. My journey in the corporate realm began over two decades ago, and since then, I have honed my skills in leadership, strategic planning, business development, and coaching. Holding an MBA and a Bachelor of Business Studies Degree, along with certifications in various business disciplines, my academic background is as robust as my professional endeavours.
At Rocas Training & Business Development, where I serve as the Director & Lead Consultant, my focus lies in steering businesses towards unparalleled growth. I specialize in crafting bespoke growth strategies, mentoring business owners, and have trained over 700 individuals in entrepreneurship. My expertise in securing lucrative contracts and leading successful tenders in the public procurement sector underscores my strategic acumen.
Previously, as the Group Head of Commercial Business at Oxigen Environmental and Sales Director at McIntyre Group, I drove significant revenue growth and operational efficiency. My tenure at Wurth Ireland Ltd as Country Division Manager was marked by innovative sales strategies and a deep dive into customer management, resulting in substantial profit increases and market expansion.
An integral part of my professional journey includes an international assignment with the Wurth Group, where I explored new market potentials across various countries. This experience enriched my global business perspective and enhanced my ability to navigate diverse business landscapes.
As a certified business coach, I am passionate about imparting knowledge and skills. My leadership style is a blend of inspiration and practicality, focusing on building high-performing teams and driving operational excellence.
Beyond my corporate roles, I am a published author, having explored management techniques and their impact on staff fluctuation in my dissertation. I have also wrote a book called Leading with Empathy that is published by Bookboon, which reflects my ongoing commitment to contributing to thought leadership in the business world.
I invite you to take one of my courses and explore how my experience and expertise can align with your business goals. Whether it's strategising for growth, coaching for success, or leading transformative projects, I am ready to guide you on your journey.
- 4.7 Instructor Rating
- 459 Reviews
- 11,331 Students
- 6 Courses
As a Leadership and Executive Coach, Nancy is a highly skilled professional with a proven track record of success in leadership and management. With extensive experience coaching and training CEOs and executive leaders, she is an expert in creating empathic and goal-oriented workplaces that inspire commitment, motivation, and job satisfaction.
Nancy is a skilled problem-solver who is experienced in analysing the root cause of problems and developing practical solutions that tackle the issue at its core. She is an expert in developing empathic communication and motivational skills in individuals and teams to help them achieve their goals and improve their performance.
With experience in technical management and quality assurance, Nancy has a wealth of knowledge in coaching and motivating production staff to work in alignment with company policies and multiple quality standards. She is skilled in finding practical solutions to problems and analysing systems and procedures to identify areas for improvement. Nancy is an excellent trainer who has trained colleagues and production staff to build skills and confidence, improve efficiency, streamline processes, and optimise output.
As a team leader, Nancy has been responsible for the logistics department, the sampling department, and the Eukaryotic Cell Production team. She is a detail-oriented professional with a focus on efficiency who has successfully planned and executed production runs. She is also experienced in collaborating to manage the start-up of an automated process of Eukaryotic Cell Production, leveraging technology and expertise to achieve optimal results.
Overall, Nancy is an exceptional Leadership and Executive Coach who is experienced in coaching and training CEOs and executive leaders. With her excellent communication skills and ability to build strong relationships with clients, Nancy is a valuable asset to any organization looking to improve its leadership and management capabilities.