Conducting Post-Mortems for Business

Want to turn project setbacks into opportunities for growth and innovation? In today’s fast-paced business environment, simply completing a project isn’t enough—you need to reflect, learn, and adapt. This course, Conducting Post-Mortems for Business, equips you with the mindset, structure, and tools to run powerful post-mortem sessions that drive continuous improvement and long-term success.

In this comprehensive course, you’ll learn how to prepare for post-mortems by defining clear objectives, scoping the review properly, and gathering meaningful data. You’ll discover how to involve the right stakeholders, promote open and honest dialogue, and create a psychologically safe environment for constructive conversations. Using real-world business examples and a model company use case, you’ll practice applying industry-standard frameworks like the 5 Whys and Fishbone Diagram to get to the root of recurring issues.

We’ll also cover how to turn insights into practical actions. You’ll develop skills to prioritize recommendations, assign ownership, and follow through with implementation plans. Learn how to document lessons in a structured report, communicate findings across teams, and embed those insights into future workflows.

Whether you're a project manager, operations leader, team facilitator, or business analyst, this course will give you the tools and confidence to lead post-mortems that make a real difference. No prior experience is required—just a willingness to learn, reflect, and lead improvement in your team or organization.

What You’ll Learn

• Define the scope and structure of a post-mortem

• Facilitate inclusive and open review sessions

• Use tools like 5 Whys and Fishbone Diagrams

• Develop actionable recommendations from team insights

• Measure post-mortem effectiveness with real metrics

• Foster a culture of accountability and continuous improvement

• Leverage lessons learned to enhance future project outcomes