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IT Help Desk Mastery: From Zero to Hired in 30 Days
Rating: 4.5 out of 5(356 ratings)
3,079 students

IT Help Desk Mastery: From Zero to Hired in 30 Days

Master Active Directory, troubleshooting & customer service skills for Help Desk jobs.
Created byKorey Sheppard
Last updated 6/2026
English
English [Auto],

What you'll learn

  • Entry Level IT Experience
  • Help Desk Skills
  • Customer Support
  • Team Building

Course content

1 section • 10 lectures • 1h 33m total length

  • ComputerCavalry: Introduction to the IT Help Desk24:20

    Learn good help desk practices, troubleshoot effectively, and manage tickets with clear communication, updates, and customer-focused service to build IT reputation.

  • ComputerCavalry: How to properly Trouble Shoot PC Issues4:19

    Master troubleshooting by applying the three Ps—the product, the picture, and the possibilities—to real-world pc issues, from a slow boot to a wireless mouse that stops working.

  • ComputerCavalry: Screen Sharing with Team-viewer and Join.me7:02

    Master screen sharing with end users using TeamViewer and Join.me to enable remote control, file transfer, chat, and session management in corporate environments.

  • ComputerCavalry: Active Directory Users and Computers demonstrated and explained14:11

    Join a computer to the domain, create and manage a domain user in Active Directory, apply password policies, unlock and disable accounts, and simulate password resets and logon behavior.

  • ComputerCavalry: Introduction to Microsoft Outlook8:01

    Master Microsoft Outlook 2013 for IT technicians by creating emails, managing contacts and attachments, scheduling appointments and meetings with reminders, rooms, and data files.

  • ComputerCavalry: Common Password Locations: Credential Manager3:30

    Discover Windows credential manager, a built-in tool that stores your website credentials locally, saving logins but risking plain-text exposure; learn to view, edit, or remove entries to troubleshoot account lockouts.

  • ComputerCavalry: Common Password Locations: Google Chrome4:50

    Learn how Google Chrome stores passwords, identify privacy risks on shared or public computers, and perform basic maintenance by reviewing, showing, and removing saved credentials.

  • ComputerCavalry: Common Password Locations: Wifi4:19

    The lecture explains where Windows stores wifi passwords, demonstrates how to view saved wifi profiles and their plaintext keys, and shows how to delete profiles to prevent credential theft.

  • ComputerCavalry: What is the Internet?10:10

    Discover how the internet connects computers through servers, with IP addresses assigned by IANA and domain names enabling global web access.

  • ComputerCavalry: Basic Networking: ipconfig, ping, pathping13:04

    Explore ipconfig to find your PC's IP address, use ping to test network connectivity, and apply pathping to trace routes and locate packet loss.

Requirements

  • A+ Certification
  • Network+ Certification

Description

Stop applying to IT Help Desk jobs without the right skills. This course teaches exactly what hiring managers look for: Active Directory management, hardware/software troubleshooting, password security, basic networking, and customer service excellence.

You'll learn to diagnose network issues, manage user permissions, resolve common PC problems, and handle remote support professionally. Real-world scenarios prepare you for actual Help Desk work.

By the end, you'll have practical skills, hands-on experience, and the confidence to interview and get hired. Perfect for career changers, recent graduates, or anyone wanting to break into IT support roles.

This course bridges the gap between zero experience and employable IT professional. Master the fundamentals Help Desk teams depend on. Join hundreds of students who've landed their first IT job using these exact skills

This comprehensive 10-lecture course covers:

  • Troubleshooting: Master the art of identifying and resolving common hardware and software issues.

  • Active Directory: Understand user management, permissions, and group policies within your network.

  • Password Management: Implement secure password practices to safeguard sensitive data.

  • Basic Networking: Grasp the fundamentals of network infrastructure and connectivity.

Beyond technical expertise, you'll develop:

  • Exceptional customer service skills: Delivering efficient and friendly support to every client.

  • Critical thinking: Analyzing problems and devising the best solutions under pressure.

  • Remote support: Assisting users anywhere, anytime, through advanced support tools.

Whether you're a complete beginner or seeking to refine your skills, this course is your perfect launchpad. Gain the confidence and competence to succeed in the exciting world of IT Help Desk support.

Enroll today and:

  • Master essential technical skills with expert guidance.

  • Develop valuable customer service and communication skills.

  • Take the first step towards a rewarding career in IT.

Don't wait! Start building your future with ComputerCavalry.

Remember to leave a review!

Who this course is for:

  • Entry Level HelpDesk
  • IT Administrator
  • Desktop Support
  • IT Manager

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