ComputerCavalry: IT Help Desk Ticketing System Training!
4.6 (77 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,791 students enrolled

ComputerCavalry: IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Highest Rated
4.6 (77 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,791 students enrolled
Created by Korey Sheppard
Last updated 6/2018
English
English [Auto]
Current price: $16.99 Original price: $24.99 Discount: 32% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Students will gain the required knowledge to properly create and manage customer support tickets
Requirements
  • Internet and Computer
Description

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Who this course is for:
  • IT professionals or those seeking a career in customer support