CompTIA A+ (220-1102) Exam Questions

Test Details

Required Exam: A+ Core 2 (220-1102)

Number of Questions: Up to 90

Question Types: Multiple-choice and performance-based

Test Duration: 90 minutes

Recommended Experience: 12 months of hands-on experience in roles such as help desk support technician, desktop support technician, or field service technician

Passing Score: 700 (on a scale of 100-900)

Exam Objectives (Domains)

The table below outlines the domains covered by this exam and their respective weightings:

Domain Percentage of Examination

1.0 Operating Systems31%

2.0 Security25%

3.0 Software Troubleshooting22%

4.0 Operational Procedures22%

Total 100%

1.0 Operating Systems

1.1 Identify basic features of Microsoft Windows editions

1.2 Given a scenario, use the appropriate Microsoft command-line tool.

1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS).

1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility.

1.5 Given a scenario, use the appropriate Windows settings

1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop.

1.7 Given a scenario, apply application installation and configuration concepts.

1.8 Explain common OS types and their purposes.

1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment.

1.10 Identify common features and tools of the macOS/desktop OS.

1.11 Identify common features and tools of the Linux client/desktop OS.

2.0 Security

2.1 Summarize various security measures and their purposes

2.2 Compare and contrast wireless security protocols and authentication methods.

2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.

2.4 Explain common social-engineering attacks, threats, and vulnerabilities

2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS.

2.6 Given a scenario, configure a workstation to meet best practices for security

2.7 Explain common methods for securing mobile and embedded devices.

2.8 Given a scenario, use common data destruction and disposal methods.

2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks.

2.10 Given a scenario, install and configure browsers and relevant security settings.

3.0 Software Troubleshooting

3.1 Given a scenario, troubleshoot common Windows OS problems.

3.2 Given a scenario, troubleshoot common personal computer (PC) security issues.

3.3 Given a scenario, use best practice procedures for malware removal.

3.4 Given a scenario, troubleshoot common mobile OS and application issues.

3.5 Given a scenario, troubleshoot common mobile OS and application security issues.

4.0 Operational Procedures

4.1 Given a scenario, implement best practices associated with documentation and support systems information management.

4.2 Explain basic change-management best practices.

4.3 Given a scenario, implement workstation backup and recovery methods.

4.4 Given a scenario, use common safety procedures.

4.5 Summarize environmental impacts and local environmental controls.

4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.

4.7 Given a scenario, use proper communication techniques and professionalism.

4.8 Identify the basics of scripting.

4.9 Given a scenario, use remote access technologies.