CompTIA A+ Core 2 (220-1102)

Name: CompTIA A+ Core 2 (220-1102)
Rating: 4.5 (1 reviews)

Exam Preparatory Course

Created byStone River eLearning

Last updated 4/2023

English

What you'll learn

Hardware: Identify and explain the components of a motherboard, including the CPU, RAM, and expansion slots. Troubleshoot common hardware issues.
Networking: Understand the OSI and TCP/IP models, and explain the basics of networking protocols and technologies. Configure and troubleshoot wired and wireless
Mobile Devices: Understand the basics of mobile device hardware and operating systems. Configure and troubleshoot mobile device connectivity.
Cloud Computing: Understand the basics of cloud computing, including public, private, and hybrid cloud models.
Security: Understand the basics of cybersecurity, including threats, vulnerabilities, and common attack types.

Course content

4 sections • 42 lectures • 12h 54m total length

Overview4:25
Mobile Operating Systems15:30
Windows OS11:11
Installation Requirements16:24
Identify and evaluate operating system installation requirements across Windows 10/11, Linux Ubuntu, and Mac OS, including CPU, RAM, storage, graphics, TPM, and installation media.
OS Boot and Installation Methods16:50
Partitioning and File Systems19:08
Post Installation Tasks19:24
Set regional settings, locale, and keyboard layouts during post installation. Create accounts, apply updates, manage drivers, and rename the computer for a ready, secure system.
Windows Client Networking Configuration25:34
Configure Windows client networking by managing the Network Adapter in Device Manager, IPv4 settings, DHCP, and static IP mappings, plus domain join, Remote Desktop, and firewall basics.
Windows Command Line Tools23:44
Explore Windows command line tools, navigate directories with dir and cd, compare relative and absolute paths, and elevate privileges to use utilities like chkdsk, sfc, diskpart, and robocopy.
Windows Network Commands21:59
Using Microsoft System Utilities17:14
Desktop Operating Systems20:45
macOS Tools and Features15:28
Linux Commands19:38
Learn essential linux commands for navigation, file management, and system administration, including pwd, ls, cd, find, cat, grep, nano, chmod, chown, and package tools apt or yum.
Using Microsoft Control Panel Utilities20:46

Implementing Physical Security Measures16:10
Logical User Security Concepts22:06
Logical Device and Network Security Concepts17:38
Wireless SOHO Security27:02
Malware Types18:51
Social Engineering Techniques and Exploits25:26
Microsoft OS Security - Permissions20:08
Microsoft OS Security Features18:08
Workstation Security Best Practices20:16
Mobile Device Security Solutions19:51
Explore mobile device security solutions, including authentication methods, biometrics, encryption, backups, locator services, trusted sources, and mobile device management for BYOD and corporate devices.
Securing Web Browsers22:11

Windows OS Issues28:03
Explore common Windows OS issues, from frequent shutdowns and blue screens to sluggish performance, with practical steps using device manager, event viewer, sfc, recovery, startup, and services tools.
Additional Windows OS Issues13:36
PC Security Issues22:13
Malware Removal Best Practices17:56
Learn best practices for removing malware: identify symptoms, quarantine infected machines, disable system restore, remediate with updated antivirus definitions, schedule scans, and educate users on safe browsing.
Mobile OS and Application Issues20:31
Learn mobile OS and application issues on Android and iOS. Resolve fails to launch, permission problems, updates, and connectivity with steps like clear cache, force stop, reinstall, and factory reset.
Mobile OS and Application Security Issues18:22

Organizational Documentation13:04
Explore organizational documentation for IT professionals, covering ticketing systems, asset management, and databases. Learn to document problem descriptions, escalation paths, network diagrams, and policies like acceptable use and splash screens.
Basic Change Management Best Practices12:54
Discover why change management matters in IT, and how to formalize changes with a change request, impact analysis, sandbox testing, and a rollback plan in production environments.
Workstation Backup and Recovery Methods22:57
Master workstation backups by applying full, incremental, differential, and synthetic types, testing restores regularly, and using grandfather-father-son rotation with on-site and off-site 3-2-1 strategies.
Equipment and Personal Safety Procedures14:57
Environmental Variables and Controls13:12
Privacy and Licensing Concepts11:00
Incident Response Policies and Procedures17:01
Communication and Professionalism Techniques24:22
Learn to communicate professionally in IT by presenting a professional appearance, using clear language, practicing active listening, respecting cultures, managing time, and safeguarding customer data.
Introduction to Basic Scripting Techniques11:01
Implementing Remote Access Technologies17:46
Explore remote access technologies, from VPN-based connections with PPTP and L2TP/IPsec to VNC, remote desktop, and SSH, plus screen sharing and management tools.

Requirements

There are no formal prerequisites for taking the CompTIA A+ 1102 exam. However, CompTIA recommends that candidates have some basic knowledge and experience with computer hardware, software, and networking concepts. This knowledge can be gained through self-study, formal training, or on-the-job experience.
It is also recommended that candidates have already passed the CompTIA A+ 1001 exam, which covers hardware, networking, mobile devices, and troubleshooting. The CompTIA A+ 1102 exam builds on the knowledge and skills covered in the CompTIA A+ 1001 exam and focuses on more advanced topics related to computer hardware, software, and networking.

Description

The CompTIA A+ 1102 certification exam builds on the knowledge and skills gained from the A+ 1101 exam and covers a range of topics related to installing and configuring operating systems, expanded security concepts, software troubleshooting, and operational procedures.

The course is designed to give candidates a comprehensive understanding of the skills and knowledge required to support advanced IT infrastructure and end-user devices. Passing the CompTIA A+ 1102 exam demonstrates that a candidate has a solid understanding of these topics and is prepared to pursue a career in IT support, help desk support, or technical support.

The CompTIA A+ 1102 exam aims to test the knowledge and skills required to install, configure, and troubleshoot computer hardware, software, and networks. Successful candidates should be able to demonstrate a broad understanding of IT concepts and technologies, as well as practical skills for troubleshooting and problem-solving.

The CompTIA A+ 1102 exam is intended for individuals who are seeking to become entry-level IT professionals and have a basic understanding of computer hardware, software, and networking concepts.

While there are no formal prerequisites for taking the CompTIA A+ 1102 exam, it is important for candidates to have a strong understanding of the exam objectives and to be prepared to demonstrate their knowledge and skills in a practical setting. Many candidates choose to enroll in training courses or study guides to help prepare for the exam and ensure that they have a solid understanding of the topics covered.

"This course qualifies for CompTIA continuing education units (CEUs)."

Available CEUs* for this Course Series : 12

By completing this course series, you can earn up to 12 CEUs.

(*CEUs are entirely dependent on the organization you are applying)

Who this course is for:

Aspiring IT professionals: This exam is a great starting point for individuals who are interested in pursuing a career in IT and want to gain a fundamental understanding of computer hardware, software, and networking.
Help desk technicians: Help desk technicians provide technical support and assistance to end-users. The CompTIA A+ 1102 exam covers many of the topics that help desk technicians need to know, including hardware troubleshooting, software installation and configuration, and networking basics.
Field service technicians: Field service technicians are responsible for installing and maintaining computer hardware and software in the field. The CompTIA A+ 1102 exam covers many of the topics that field service technicians need to know, including hardware installation and configuration, networking basics, and mobile device support.
IT support specialists: IT support specialists provide technical support to internal users within an organization. The CompTIA A+ 1102 exam covers many of the topics that IT support specialists need to know, including hardware troubleshooting, software installation and configuration, and networking basics.

CompTIA A+ Core 2 (220-1102)

What you'll learn

Explore related topics

Course content

Operating Systems15 lectures • 4hr 28min

Security11 lectures • 3hr 48min

Software Troubleshooting6 lectures • 2hr 1min

Operational Procedures10 lectures • 2hr 38min

Requirements

Description

Who this course is for: