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CompTIA A+ (220-1201 & 220-1202): Core 1/Core 2 Masterclass
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1 students

CompTIA A+ (220-1201 & 220-1202): Core 1/Core 2 Masterclass

Prepare for both exams with hands-on hardware, networking, Windows, Linux, security, troubleshooting and PBQ scenarios.
Last updated 10/2026
English

What you'll learn

  • Prepare for the CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) topic areas.
  • Identify, install, maintain, and troubleshoot laptop, desktop, and mobile hardware.
  • Explain networking protocols, ports, addressing, DNS, DHCP, Wi-Fi, and SOHO networks.
  • Select cables, connectors, displays, peripherals, storage, memory, and RAID options.
  • Install and support printers, virtualization platforms, and basic cloud services.
  • Apply systematic troubleshooting to power, boot, storage, display, network, and printer issues.
  • Configure workstation, mobile, browser, wireless, and SOHO security controls.
  • Troubleshoot OS, application, mobile device, and browser-related problems.
  • Follow ticketing, asset management, change control, backup, safety, and support procedures.
  • Apply scripting and AI-assisted support responsibly and within defined security rules.
  • Practice troubleshooting and performance-based scenarios using the BrightWave case study.

Course content

25 sections • 210 lectures • 38h 9m total length
  • CompTIA A+ Certification and the IT Support Role12:11

    Gain a clear understanding of the CompTIA A+ certification and its significance in launching a career in IT support. This lecture outlines the core responsibilities of IT support professionals, helping you see how A+ skills directly apply to real-world technical environments.

  • Core 1 and Core 2 Exam Strategy10:25

    Explore effective strategies for approaching the CompTIA A+ Core 1 and Core 2 exams. You’ll learn how to interpret exam objectives, prioritize study topics, and efficiently allocate your preparation time to maximize your success.

Requirements

  • No previous IT work experience, technical certification, or programming knowledge is required.
  • Basic confidence using a computer, browsing files, and accessing the internet is helpful.
  • A Windows PC or virtual machine is useful for hands-on practice; Linux and macOS access are optional where relevant.
  • Spare computer parts, networking devices, and repair tools are helpful but not mandatory for understanding the lessons.

Description

This course contains the use of artificial intelligence.

A successful IT support technician needs more than memorized technical terms. You need to understand how computers, mobile devices, networks, operating systems, and security controls work together, recognize why they fail, and follow a structured process to restore service. This course develops those practical foundations while helping you prepare for both current CompTIA A+ exams.

CompTIA A+ (220-1201 & 220-1202): Core 1 & Core 2 follows the complete learning journey from technician fundamentals to realistic troubleshooting scenarios. The course is suitable for beginners, aspiring help desk and desktop support professionals, career changers, and learners who want a structured approach to the A+ certification.

For Core 1 (220-1201), you will study laptops, mobile devices, ports and protocols, Wi-Fi, IP addressing, wired and wireless networks, SOHO configuration, motherboards, CPUs, memory, HDDs and SSDs, RAID, cables, connectors, displays, printers, virtualization, cloud fundamentals, and hardware and network troubleshooting.

For Core 2 (220-1202), you will explore Windows deployment and administrative tools, common command-line utilities, macOS and Linux support, application installation, identity and access control, malware and social engineering, wireless and endpoint hardening, secure data disposal, software and mobile troubleshooting, documentation, ticketing, backups, change control, remote support, scripting, and appropriate AI use in IT support.

Throughout the course, scenario workshops and performance-based-question-style exercises help you move from definitions to diagnosis and action. The fictional BrightWave organization ties together equipment, users, connectivity, deployment, security, incidents, documentation, and customer support in an integrated case study.

You will finish with a clearer understanding of everyday IT support work and a structured foundation for reviewing both A+ exam objectives. Certification is awarded by CompTIA after passing the required official exams; completing this course alone does not award CompTIA A+ certification. This is an independent preparation course and is not affiliated with or endorsed by CompTIA.

Who this course is for:

  • Beginners entering IT, help desk, desktop support, service desk, or field technician roles.
  • Learners preparing for CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202).
  • Career changers looking for a structured, practical introduction to IT support.
  • Junior technicians who want to close gaps in hardware, networking, OS, security, or troubleshooting skills.
  • Students, interns, and self-learners building job-relevant technical and customer-support fundamentals.
  • IT support staff revisiting foundational knowledge through integrated troubleshooting scenarios.