Problem-solving Method for Complex Business and IT Problems

How to Identify and Resolve Business and IT Problems effective and efficient way!
Rating: 4.5 out of 5 (31 ratings)
716 students
Method for solving complex business and IT problems
Recognize the situations or aspects of a problem you do not know much about it
Identify the root cause and the unique characteristics that cause the problem
Identify the information sources & stakeholders to provide inputs
Gather the relevant background information to serve as the basis for systematic analysis and verification
Develop solutions and solve seemingly unsolvable issues
Importance of asking the right question to right resources


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According to PMI research, 74% of projects are failing. It does not matter how good your planning is or how well you’ve put your project plan together. There will always be unforeseen problems that need to be resolved immediately! The objective of the eLearning is to teach the benefit of using a systematic problem-solving method to resolve complex problems; define the root-cause of a problem, identify an acceptable solution, assess the risk, and then implement the best fitting solution.

In this session, I will demonstrate how to engage the right resources with the right questions, the importance of thinking & understanding, and how to reach a consensus to resolve complex problems and rescue your project with a simple but effective method. We will also discuss the importance of getting an agreement from all impacted parties; stakeholders, subject matter experts, and sponsors.

This self-directed eLearning course material provides guidance for the professional development of the individual practitioner.

Happy New Year & Warm Regards,

Christine Aykac, PMP, PMI-RMP, PMI-ACP, PRINCE2 & PRINCE2 Agile Practitioner, DASA Coach

Who this course is for:

  • Operational and project managers and their teams
  • Process managers and practitioners
  • Anyone in mediator or facilitator roles
  • Consultants and contractors
  • Anyone coordinating multiple segment workforce

Course content

1 section8 lectures1h 21m total length
  • Course Introduction
  • Introduction to Problem-solving
  • How to Prioritize Problems
  • How to Identify the Problem
  • How to find the root cause
  • How to select the best solution
  • How to avoid future problems
  • Key Takeaways


Agile Project Coach | PMI certified Instructor | Trainer
Christine Aykac
  • 4.5 Instructor Rating
  • 49 Reviews
  • 793 Students
  • 2 Courses

An experienced executive coach, with over 25 years of project delivery experience. Christine guides project leaders, teams, and executives to build their project capability and lead sustainable project transformations.

Christine is a dynamic, engaging problem solver and change agent who brings realism, openness, and enthusiasm to project practitioners globally. Christine's experience enables her to provide ideal solutions to complex business and technical challenges the organization encounters during their digital transformation journey. Christine's objective is to spark positive change in the business world with thought-provoking dialog and interaction. Advocate for agile principles and values by modeling those principles and values into the various methodologies in order to develop a shared mindset across the teams.

Christine works as a consultant, coach, facilitator, and trainer. Authored and taught Information Technology, Project Management, Problem-solving and Power-skills related subjects through public and private courses, coaching business and technology professionals on Project Management, Agile, DevOps, and Digital Transformation.

A frequent speaker at various project management conferences and events, such as PMI Global Conferences.