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Amazon Connect AWS Contact Center VOIP Bootcamp zero to hero
Rating: 4.1 out of 5(194 ratings)
3,866 students

Amazon Connect AWS Contact Center VOIP Bootcamp zero to hero

Complete AWS Call Center VOIP Course: UCaaS Cisco, Asterisk,Avaya, Telecom alternatives &AWS Artificial Intelligence(AI)
Created bySalman Razi
Last updated 4/2021
English

What you'll learn

  • Learn to set up a cloud-based contact center using Amazon Connect
  • Learn to setup dynamic contact flows
  • Learn to setup and Integrate with Artificial intelligence.
  • Learn to set up Amazon Connect with Amazon Polly.
  • Learn to set up Amazon Connect with Amazon Lex.
  • Learn to set up Natural Language Understanding (NLU) into Amazon Connect
  • Learn to setup contact flows with call recording in Amazon Connect
  • Explore an exciting career in AWS Cloud
  • Start an exciting, unique niche and high paying career in the Telecom & VOIP Industry
  • Small Business Owner could build their own Contact Center in the AWS cloud
  • Learn the AWS Connect from Beginner to Advanced Level

Course content

13 sections • 26 lectures • 2h 44m total length

  • Course Overview & Syllabus - Case Study2:24

    Welcome & Course Curriculum Overview

    Hello and Welcome to the world's best Amazon Connect Contact Center Bootcamp. My name is Salman Razi. I am a Senior Cloud Solutions Architect.

    To date, I have helped a few hundred customers on their Contact Center Journey. I am so excited to be your instructor on this course.

    In this course in a nutshell we will be building two fully functional contact centers. The first one we create will be the basic functional contact center and the second one would be

    Artificial Intelligence Contact center using ChatBot.

    In this course, we will be covering three (3) use cases.


    In the first use case, we will be creating a Business Operational basic  & chat-bot Artificial Intelligence enabled contact center with step by step details.


    In the second use case, we will be creating a Business Operational basic contact center under 8 minutes.


    Last but not least in the third use case we will talk about the functional ChatBot contact center using AWS Lex and we will create it under 12 minutes


    Contact Flow Scripts will be included in this course for use case numbers 2 and 3.


    So if you or if you know somebody who wants to get a job in AWS then this is perfect to build up your portfolio to show off in your next interview.


    Now this course requires no prior AWS experience, so if you are  somebody who has never worked on the contact center application before you do not need to worry about it

    because this course goes from scratch to advanced.


    I know you Got to school, working a full-time job, have to look after kids I acknowledge you are busy that is the reason I created this course to the point so

    you could grasp the concepts quicker and fit the course around your life



    So what do you still waiting for, find out what you can do by mastering and building a functional AI-enabled contact center for any company?


    Thank You!

  • Detailed Course Curriculum14:28

    This section contains detailed course curriculum.

    There are in total of Three (3) Use Cases.

                                                                            Three (3) Sample Use Cases:

    •Case Study 1: Fictitious company called “Foopidia.com” - An online travel agency based in the US. – Learning Outcome: “Detailed Step by Step Explanation of Amazon Connect Configuration Items”

    •Case Study 2: Fictitious company called “SalmanRaziInsuranceCorp” - An online Insurance company based in the US. – Learning Outcome: “Build A Functional Contact Center in 6 minutes” & “Build A Functional Contact Center in 12 minutes”

    •Case Study 3: Fictitious company called “SalmanRaziHotelsIn” – A Hotel based in the US.- Learning Outcome: “Build AI Contact Center under 8 minutes”


Requirements

  • No experience required
  • Suitable for all types of business
  • Suitable for all types of students with different educational background. who likes to kick-start their career in the Cloud

Description

Become an AWS Call Center Telecom Engineer and learn one of the employers hard to find requested skills of 2021.

This is the most comprehensive, yet straight-forward course for the AWS Call Center Bootcamp from zero to hero on Udemy! Whether you have never programmed a Call Center solution before, already know the basics of AWS Connect or Call Center administration, or want to learn about the advanced Artificial Intelligence (AI) features in AWS Connect, this course is for you! In this course, we will teach you AWS Connect which would help you kick start your career in the AWS cloud. This would also help small, mid, and even large-size companies to retire on-prem call centers and potentially make a move to the cloud call center. Just for a side note Amazon one of the largest organizations on the planet runs their entire call center on AWS connect so if Amazon could do then other companies as well.

AWS Scripts and ChatBot Files are included with this course under the Udemy Resource section.

We cover a wide variety of topics, including:



By the end of this course, you will be confidently implementing AWS Call center solution as an alternative to Cisco, Asterisk, Avaya, Five9, NiceInContact, Aspect, Talkdesk, Genesys, 8x8, Serenova, EvolveIP, Telecom System, and many more.


You'll Also Get:

  • Lifetime Access to course updates

  • Fast & Friendly Support in the Q&A section


Who this course is for:

  • IT & Cloud consultants who like to learn the new skillset within AWS cloud
  • Small Business Owner could cut their cost and get instant TCO by implementing Contact Center in AWS cloud

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