Communication Training for Managers

Explore the four social styles—analytical, driver, expressive, amiable—and learn to identify your own and others’ learning and communication styles, plus the five languages of love, appreciation, respect, thanks, and apologies.

Identify your and others' five love languages for appreciation and respect, learn the four social styles, and use style stepping to tailor workplace communication.

Form high-performing teams by pairing opposite personality styles—analytical, driver, amiable, expressive—aligning strengths, addressing weaknesses, and tailoring language to motivate and guide collaboration.

Managers learn to use the five languages of love to express appreciation, respect, apologies, and thanks at work, and to style stepping with benefit language across styles.

Learn to train your entire team in style stepping, motivate adoption, and use practical tools to monitor progress and apply versatile communication at work and home.

Learn how to read body language and visual cues, and deliberately use steeple gestures to punctuate messages and guide interpretation in managerial communication.

Identify and interpret visual cues, tells, and body language to gauge engagement and understanding, and learn deliberate signaling, active listening, and safe touch tactics to build better teams.

Discover your professional power tone to project credibility and professionalism through nonverbal communication, tone, and visuals, shaping first impressions within about 30 seconds using targeted prompts.

Project a professional image by tailoring dress and props to the position you want, using visual cues and purposeful nonverbal signals to belong and advance.

Use the piggyback verbal strategy to ensure your voice is heard in meetings by crediting the idea's author and being the last to speak, reinforcing contribution.

Project the image of an active listener by applying the six-step Saphan technique, open posture, and purposeful eye contact, and use recognition and feedback for memory associations.

Explore the Enneagram's nine compulsions driving difficult behavior, and assess your number. Learn to address aggressive, passive, assertive, and passive-aggressive patterns to improve workplace communication.

Learn to practice assertive communication that honors yourself and others, avoiding passive, aggressive, and passive-aggressive styles while using cost-benefit analysis and the Enneagram social style system.

Learn to address unwanted workplace behavior using freestyle scripting, with a clear lead-in line and a five-part IOU script that states actions, impact, desired change, consequences, and benefits.

Plan lead-in and closing lines for difficult conversations by keeping them short, using i-language, and naming the person; use closed-ended questions like 'Can I count on you' to secure agreement.

Master duct tape tactics for challenging conversations with freestyle scripting, spotlight questions, and redirect with assumptions, plus lead-in and closing lines.

Identify and avoid the three common mistakes with difficult people, apply goat hiding, and use empathy and ICR to address behavior for calmer, balanced left-right brain communication.

Master practical tactics to stop gossip and backstabbing using the ICR method, the AP IOUs script, and assertive closing lines, plus left- and right-brain language to defuse emotion.