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Communication Training for Managers
Highest Rated
Rating: 4.7 out of 5(298 ratings)
1,278 students
Created byLecturio GmbH
Last updated 12/2022
English

What you'll learn

  • Choose the right people for the job or team based on their natural strengths and weaknesses.
  • Paire the right people with one another to form the most effective team possible.
  • Motivate and inspire people by speaking the right benefit language they will both understand and respond to.
  • Apologize, say thank you, and show respect in other peoples’ language rather than your own language, which helps to stimulate more right-brain activity.

Course content

1 section • 18 lectures • 3h 26m total length

  • Identifying and Understanding Various Working and Communication Styles (Part 1)15:30
  • Identifying and Understanding Various Working and Communication Styles (Part 2)13:52
  • Identifying and Understanding Various Working and Communication Styles
  • Style Stepping - Form Effective Teams Based on Personality Styles10:44
  • Style Stepping - Language Patterns for Different Social Styles15:09

    Managers learn to use the five languages of love to express appreciation, respect, apologies, and thanks at work, and to style stepping with benefit language across styles.

  • Style Stepping to Overcoming Conflicts and Avoid Misunderstandings
  • Teaching Your Entire Team to Style Step8:08
  • Teaching Your Entire Team to Style Step
  • Identifying and Interpreting Visual Cues (Part 1)14:54

    Learn how to read body language and visual cues, and deliberately use steeple gestures to punctuate messages and guide interpretation in managerial communication.

  • Identifying and Interpreting Visual Cues (Part 2)17:47
  • Identifying and Interpreting Visual Cues
  • Finding Your Professional Power Tone7:35
  • Non-Verbal Communication Strategies - Dress and Props9:07

    Project a professional image by tailoring dress and props to the position you want, using visual cues and purposeful nonverbal signals to belong and advance.

  • Verbal Strategy - The Piggyback4:08
  • Projecting an Image of Power and Confidence Using Non-Verbal Cues
  • Projecting the Image of an Active Listener15:59

    Project the image of an active listener by applying the six-step Saphan technique, open posture, and purposeful eye contact, and use recognition and feedback for memory associations.

  • Projecting the Image of an Active Listener
  • Difficult Behavior - The Enneagram and the Nine Compulsions16:00
  • Assertive Communication5:54

    Learn to practice assertive communication that honors yourself and others, avoiding passive, aggressive, and passive-aggressive styles while using cost-benefit analysis and the Enneagram social style system.

  • Identifying Toxic, Destructive Communication and Behavior in Yourself and Others
  • Free-Style Scripting to Effectively Address Unwanted Behavior15:55
  • Lead-In Lines and Closing Lines in Difficult Conversations8:46
  • How to effectively Respond in Challenging Situations4:35
  • Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior
  • Common Mistakes Dealing with Difficult People11:43
  • Other Difficult-Behavior-Tactics10:33
  • Defusing Emotionally-Charged Situations

Requirements

  • Besides the interest in the topic there are no further requirements.

Description

This course covers the basics of using Style-Stepping to avoid conflict, build powerful teams, and inspire others with the right benefit language. The customer learns how to shift his or her language to meet that of the person with whom she or he is communicating, facilitating a deeper, speedier connection, leading to a more profound understanding and synergy among all team members, increasing production and decreasing time spent on conflict resolution.

You’ll learn how to:

  1. More effectively choose the right people for the job or team based on their natural strengths and weaknesses, and pair the right people with one another to form the most effective team possible.

  2. Apologize, say thank you,and show respect in other peoples’ language rather than your own language, which helps stimulate more right-brain activity, and ensure others hear and understand some of the most important messages you will ever send.

  3. Motivate and Inspire people by speaking the right benefit language they will both understand and respond to, while teaching people in their preferred learning style—increasing the likelihood they will both understand and follow instructions.

This course is designed for:

- Mid-Management Training
- Comprehensive Executive Training

Dan O'Connor has been delivering tactical communication programs to businesses, governmental entities and individuals for over 15 years. The results from Dan's online communication training program and YouTube training videos are measurable in the responses of students and subscribers that he has helped create a personal compass for both personal and professional growth. One of the key aspects of his success is the emphasis on practical, day­-to­-day communication solutions for the stressful situations with which we all live.

Who this course is for:

  • Mid-Management
  • Executives

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