
This lecture is a short introduction of myself as well as the benefits of following this course.
This lecture will describe the structure the course has and how I have split the information.
We will be talking about the most common sources of conflict and what they mean.
Describes way through which we can keep conflicts constructive and create an actual benefit from them.
We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
What are the different ways through which people deal with conflict? We tend to behave differently depending on what is most important to us, the person or the objective.
What does it mean to collaborate and how can you foster such an environment?
We can take conflicts head on and go and treat them before they become unmanageable. But how exactly can we do that? This lecture will show you exactly that.
Introduction in this section
What is a mediator and which are the roles that he needs to fill.
What are the blockers for a successful mediation process.
This communication course has been build through years of working in a competitive corporate environment where you need to be able to communicate clearly and get your point across to multiple parties that may have contradicting interests. I have successfully applied the methods and tools described in order to achieve the objectives I had. Experience together with soft skills courses and trainings have developed my skills and the capacity to see past conflict in order to achieve my goals.
My work as both a project manager and a corporate trainer have helped me refine my techniques and skills while also confirming that there is added value brought in the life of the participants through the topics discussed. Teams which have participated in this course have reported an increase in efficiency, the ability to formulate clear ideas and to understand the people that they are in conflict with. Project managers and delivery leads have also confirmed and increase in client satisfaction and a decrease in team turnover while fostering a collaborative environment where experience is shared and new joiners are helped by seniors.
I will guide you through all you need to know in order to improve your communication skills and conflict resolution skills. During our time together you will learn about verbal communication, how to resolve conflicts, how to manage conflicts and how to communicate effectively.
After you have enrolled to the course you will learn about identifying the root cause of the conflict and how to deal with the different conflicts that may arise.
We will be talking about multiple subjects and also deep diving into them for a more profound experience and also in order to provide examples and give you a better understanding. After this you will be able to better define communications, to communicate effectively and to apply various resolution techniques based on your goals and situational context.
After you finish this course you will gain valuable skills that will show you how to resolve conflicts, help you mitigate conflicts and reach a resolution much faster than before. You will also be able to use the skills gained here in interview questions about teamwork before hiring someone, you will be able to see why people are behaving like they are and also know exactly what needs to be said in order to mitigate the conflict.
I would recommend this course for anyone who is interested in solving conflicts in a meaningful and timely manner.
Enroll now in order to start working on your personal development and move towards a more calm and peaceful life.