This section continues to 'set the scene' regarding effective communication - you will get into the 'nitty gritty' of how to develop your communicagtion skills in the following sections.

This lecture cover the meaning of effective commucation and highlights it's benefits.

Understand the encoding process when you send a message to another person, be it in verbal or written format.

Learn about 'upward', 'downward', and 'horizontal'l communication.

Poor communication skills can lead to a downward spiral; some of the negative consequences are highlighted in this lesson.

At the end of this lesson you should have an awareness of how often you do communicate with your staff - and how often you should communicate.

Become aware of the more common communication pitfalls experienced by managers, and give thought to where you need to make improvements.

Learn why it is important to introduce flexibility and versatility into the way you communicate with others.

In this lesson you are introduced to the four main personality styles.

Please download the resource that accompanies this lecture. It relates to strengths and weaknesses of each personality style.

You will often benefit from adapting the way that you communicate. This is an important leadership skills which requires you to tailor and adjust your personality and innate management style to the individual preferences, needs and personalities of each direct report. This lesson provides some examples of how to do this.

A brief introduction to leadership styles and the four main ones (depending on who you listen to, or what you read, these days some experts refer to eight different styles).

Learn about leadership styles. You probably have a preferred leadership style when communicating and it probably works well for you in many situations, but not always. Being inflexible in the way you interact does not help to build trust nor gain the respect of your staff.

This lecture introduces you to assertiveness.

This lecture introduced you to some guidelines for increasing assertiveness.

Learn about the importance of workplace diversity and  inclusiveness – in a nutsehell: treating everyone ‘equally’.

Staff working from home, maybe remotely out in the field? Do you have a structured approach to managing them from afar?

To come across as confident when talking, pay attention to these guidelines for ensuring your voice is powerful.

Learn which common verbal practices diminish your credibility.

It is important not to assume that a message has been correctly understood.

Learn how reflective paraphrasing will ensure that messages have been correctly understood.

Learn about the many benefits you and your team will enjoy when you master the art of effective questioning.

This lecture provides guidelines to asking questions appropriately and effectively for maximum impact and outcome.

Levels of questioning that you can use to your advantage.

View some examples of the difference between closed and open questions, and the different depth of responses that they elicit.

Be introduced to the importance of reflective paraphrasing.

This lesson covers some of the more common poor listening practices.

Read some of the benefits that can be enjoyed thanks to practicing active listening skills.

Learn about the 7 types of listening.

This lessons covers the more common filters that distort the message we receive from a speaker.

Focus on this fundamentals as a guideline to developing active listening skills.

How much can you recall about 3 recent conversations that you have had? What filters and fundamentals of mindfull listening impacted your listening?

An introduction to non-verbal communication, and the role that tone of voice and body language play in conveying an overall message.

This lesson introduces you to the main components of non-verbal communication.

Learn the importance of paying attention to your non-verbal messages when speaking over the phone - and learn too, how to use mirroring as a way of building rapport.

Take on board these guidelines for reading between the lines.

Practice your non-verbal communication skills via this exercise.

There are many benefits when you have a motivated team; I have listed the main one's in this lesson.

Motivating your team works well when practicing progressive performance management.

The principles of progressive performance management are outlined in this lesson.

Listen to the account of how one employee is motivated because of the alignment between his career goals and the opportunites provided by his employer.

When motivating your team, keep these points in mind.

Praise is a powerful motivator. Use the guidelines in this lesson to hone this skill.

Become aware of the importance of developing this skill.

This written lesson offers guidelines to help you be effective at providing constructive feedback.

This is your last exercise and the last tip for this course.

Become aware of what empathetic understanding entails and the benefits of being an empathetic leader.

Learn of the key benefits of leading with empathy.

This lesson introduces you to 14 approaches to leading with empathy.

Learn how to say "no' diplomatically and empathetically.

This lecture  presents a review of the course content.

This is the last video for this course and you are invited to further your communication knowledge and skills.

More information for you.