Influence: Communication Skills for Management & Leadership
4.4 (1,193 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,394 students enrolled

Influence: Communication Skills for Management & Leadership

Leadership Communication Skills and People Skills for Persuasive Management Conversations and Influential Team Building
4.4 (1,193 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,394 students enrolled
Last updated 3/2018
English
English [Auto]
Current price: $86.99 Original price: $124.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 6 hours on-demand video
  • 6 articles
  • 42 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Discover your own communication strengths to build effective relationships in your professional or personal lives.
  • After completing this course you will know how to work through common everyday communication roadblocks.
  • Implement crucial communication techniques that will help you drive effective decision making, teamwork, and action.
  • For new managers, walk away with a better understanding of the role and valuable skills for engaging and managing people.
  • The course material allows delegates to comfortably examine communications strategies and techniques for ensuring that they generate the behaviours they want from others.
  • Upon completion, students will be able to confidently improve their professional communication skills when communicating at all levels.
Requirements
  • You should be able to use a computer at a beginner level.
  • No prior management or leadership experience is required as to enrol on this course.
  • The entire training is video based and can be viewed from smartphones, tablets or desktop computers.
Description

What does it take to inspire others, promote a novel idea, or even have a difficult conversation? How can you position yourself as a leader through inclusive communication? How do you know that the message you are intending to send is what is being received?

Influential leaders, real difference makers, and people who leave their mark on the world all have one thing in common: They inspire and bring out the best in others. People of influence are the glue that holds an organisation together. For this reason, it’s essential for all businesses to have effective leaders that can set goals, inspire their team members and guide an organisation to sustain ongoing success.

While most leaders know the basics of communication, many organisations still face problems of misinterpretation and lack of action. So this course focuses on how to communicate with confidence, clarity, and consideration so that you can build enduring relationships in a person and a professional setting. This training will also help you to gain the essential human relations skills to thrive in any professional environment.

This Course Will Help You Grow in the Following 3 Ways:

  • Interpersonal Skills: Learn how to build trust and respect based relationships inside or outside of your organisation.
  • Professionalism: Project an image of maturity, consistency and integrity that creates credibility with your communications.
  • Personal Values: Demonstrate a sense of integrity by allowing your communications to be guided by a strong code of ethics.

You will discover how to form closer, more rewarding relationships that are built on mutual trust and respect. Increasing your confidence and competence in interacting with others will gain the influence you need to reach new heights in both your personal and professional endeavours.

Designed to ignite long-term behaviour change, this course will also help you master the communication skills necessary to strengthen interpersonal relationships, develop a commanding attitude, and install confidence and enthusiasm amongst those whom you have influence over in your workplace.

You'll become better equipped to perform as an influential communicator, problem-solver and focused leader. You'll learn to strengthen your interpersonal relationships, manage stress and handle fast-changing workplace conditions. And you'll develop an assertive 'take-charge' attitude initiated with confidence and enthusiasm.

Learn how to tackle complex communication challenges, expand your ingenuity, and excel in building greater team harmony. Use these new skills to become a more influential communicator by securing your position as a valued leader within the group you serve. As you become more efficient at influencing, you’ll find yourself inspiring others also to take initiative and innovate far more frequently.

Are you ready to further advance your personal or professional influence? If so, click on the "Buy this Course" button below to join Kain Ramsay and Jason Cask to explore the crucial role that communication plays in leadership. This training comes with a 30-day full money back guarantee.

* Leadership Communication Skills and People Skills for Persuasive Management Conversations and Influential Team Building

Who this course is for:
  • From management to leadership (and aspiring management or leadership), an essential course for everyone in a position of influence.
  • This communication skills course is for leaders, entrepreneurs, managers, trainers and anyone who relies on their face-to-face communication skills to be effective at work.
  • The course is for anyone whose wants to improve their written and face to face business communication skills. It is of equal benefit to junior and middle management who wish to brush up on existing techniques and learn new skills. This course would also be beneficial to those working at an administrative level who aspire to greater confidence in their communication.
  • This course is appropriate for business professionals at all levels of experience who would like to be more effective in both written and oral communications.
  • This communication skills training is for managers and team leaders at all levels who want to examine how their every action and communication (or even lack of them) can have an effect on the behaviours and beliefs of their team.
  • This course will be particularly useful for those who are dealing with difficult people or have a tendency to react negatively to certain situations.
  • This course welcomes managers from across all sectors, small and medium sized business owners, and those who are now managing subordinates who until recently were their peers.
Course content
Expand all 41 lectures 06:19:23
+ Introducing Influence: Communication Skills for Management and Leadership
12 lectures 01:16:58

Wouldn’t it be nice if everyone understood everything we said all of the time? Unfortunately, sometimes there is a mismatch between what we mean and how it is understood. So on this online Communication Skills training course we explore the dynamics of health communication and how we can support good communication skills in our leadership and management.

Influence: Communication Skills for Management & Leadership

Preview 06:23

We live in a diverse and global world. This inclusivity often brings about misunderstanding and conflict. However the true goal of diversity is to embrace the complexities and blessings, rather than dread the change that inclusivity may bring. In this video we'll explore the mountain of diversity and how we might begin to start better appreciating difference.

Influence: Communication Skills for Management & Leadership

Preview 05:36

Opening our hearts to diversity is not always an easy thing to do, however, as leaders, it's the only option we have! In this video Jason shares a few further distinctions to build upon what Kain shared in the last Clip.

Influence: Communication Skills for Management & Leadership

Preview 03:11

Many carry the title of manager or leader, but highly effective leaders are commonly much harder to find. The latter is shaped not only by their technical knowledge or capabilities but also by how effectively they communicate with others on various levels.

Influential leaders, real difference makers, and people who leave their mark on the world all have one thing in common: They inspire and bring out the best in others. People of influence are the glue that holds any organisation together. For this reason, it’s essential for all businesses to have effective leaders that can set goals, inspire others and guide an organisation to sustainable success.

This article explains how effective leadership is all about communicating effectively.

Influence: Communication Skills for Management and Leadership

Article: Effective Leadership is All About Communicating Well
03:54

Have you ever been in a conversation with someone and felt a huge disconnect, as if you were talking on completely different levels? If so, the disconnect you felt was likely because you were communicating at different levels. There are four different levels of communication that Kain will explain to you in this fascinating lecture.

Influence: Communication Skills for Management & Leadership

The Four Levels of Clear Communication
11:06

'Say what you mean' is a concept (and wonderful advice) that stands as a lesser-represented idiomatic phrase from our childhoods. Many of us remember classics like, "Sticks and stones may break my bones, but words will never hurt me." Those may have helped us through bullying scenarios on the playground, but the forgotten phrase "say what you and mean" is one that's more useful in leadership now than ever!

Influence: Communication Skills for Management & Leadership

The Art of Saying What We Mean
05:24

The paradox of persuasion doesn’t have to get in the way of influencing other people effectively. Is it most important to appeal to people’s hearts or minds? Be thoughtful and prepare with intention. Learn the right methods, and before long you’ll be winning both hearts and minds with ease. In this lecture, we'll discuss this idea.

Influence: Communication Skills for Management & Leadership

Operation Hearts and Minds
11:54

Human communication is a highly imperfect process, so we need to be more specific than we think. In this lecture Jason will discus the importance of becoming more specific in our interactions with other people.

Influence: Communication Skills for Management & Leadership

Establishing Your 'One Main Thing'
04:41

Trust is fundamental to all aspects of life. If you cannot trust in anything or anyone, being becomes quite intolerable. An ongoing battle against paranoia and ever-looming disaster. You can’t have business or intimate relationships without trust, let alone good ones.

Influence: Communication Skills for management and Leadership

The Importance of Trust (Article)
03:19

Trust is fundamental to all aspects of life and business. If you cannot trust in anything, life becomes intolerable - a constant battle against paranoia and looming disaster. You can’t have relationships without trust, let alone good ones, personal, intimate or professional. Intimacy depends 1005 on trust, but where does it come from?

Influence: Communication Skills for Management & Leadership

The Trust Principle
11:21

Real leadership isn’t about having a specific job, title, or position. Real leadership is about investing in people, building relationships, and inspiring them. Real leadership is about achieving results and building a team - a team that produces. Real leadership is about helping people develop their skills to become leaders themselves. Real leaders who have expertise and dedication can reach the pinnacle of leadership - extending their influence for the benefit of others, creating true leaders following behind.

Influence: Communication Skills for Management & Leadership

The 5 Levels of Leadership Influence
06:45

This brings us to the end of section 1. What have you learned about leadership, management and communication skills so far?

Influence: Communication Skills for Management & Leadership

End of Section 1 Summary & Wrap-Up
03:24
+ Communication Standards, Conversational Change and Understanding People
15 lectures 02:40:41

Today, we see the spread of a style of leadership that has dialogue as one of its core defining features. This is characterised by a more open and personable style that leaders themselves enact and do their best to institutionalise at all levels of their organisations – helping to create collaborative and fully inclusive cultures. In this video, Kain and Jason will have an open discussion about communications in leadership. (Part 1)

Influence: Communication Skills for Management and Leadership

Leadership: A Conversational Dialogue Part 1
13:18

Today, we see the spread of a style of leadership that has dialogue as one of its core defining features. This is characterised by a more open and personable style that leaders themselves enact and do their best to institutionalise at all levels of their organisations – helping to create collaborative and fully inclusive cultures. In this video, Kain and Jason will have an open discussion about communications in leadership. (Part 2)

Influence: Communication Skills for Management and Leadership

Leadership: A Conversational Dialogue Part 2
14:27

There is a standard by which we can integrate into our practice, our day-to-day interactions, and in fact, every area in our lives. It's this immediately actionable standard that Kain will disclose in this thought-provoking video.

Influence: Communication Skills for Management and Leadership

Preview 14:29

Leaders or managers, this is the problem. While managers can be leaders, the reverse is not a must. In fact, these two roles are often separate. After all, modern businesses seem to prefer it this way. While leaders lead, managers manage. In this video Jason discusses what good communication creates, regardless of whether a person is managing or leading.

Influence: Communication Skills for Management and Leadership

What Good Communication Creates ....
12:28

Many people are more motived by what they don't want in life than by what they do want instead, so as leaders and influencers, we've gotta get good at flipping peoples thinking from the negative into the positive. This is one surefire way to win friends and influence people.

Influence: Communication Skills for Management and Leadership

Flipping the Negative to the Positive
09:27

This easy to follow article outlines seven effective strategies for turning a negative conversation positive. Try the most relevant tactic the next time you have a conversation that’s on the verge of going south and see just how quickly you can turn things back around.

Influence: Communication Skills for Management and Leadership

The 7 R's That Turn Negative Conversation Positive (Article)
04:05

Being a good conversationalist is an art, and it is an absolute pleasure to engage in conversation with someone who has mastered this art. The good news is that with some basic knowledge of how to be a good conversationalist - and a little practice - YOU can master the art of conversation. Here are a few practical tips for you to keep in mind:

Influence: Communication Skills for Management and Leadership

The Art of Conversational Change
08:31

These four practical communication skills strengthen your relationships and increase your personal and professional opportunities.

Influence: Communication Skills for Management and Leadership

The 4 Core Communications Skills
19:05

This article shares a few insights and ideas about how to become an 'all round' better conversationalist.

Influence: Communication Skills for Management and Leadership

The Art of Becoming a Conversationalist (Article)
04:58

In this video demonstration, Kain and Jason have a discussion in which Kain practices the 4 core communication skills on Jason .... he didn't see them coming! These practical communication skills strengthen your relationships and increase your personal and professional opportunities.

Influence: Communication Skills for Management and Leadership

Putting the Core Skills into Practice (Demonstration)
19:29

Cognitive distortions are just ways that our mind convinces us of something that isn't true. These inaccurate thoughts are usually used to reinforce negative thinking or emotions — telling ourselves things that sound rational and accurate, but only serve to keep us feeling bad about ourselves. If we can recognise these distortions in those whom we lead, we can begin using our language to influence our teams in a mar more positive way. (Part 1 of 2)

Influence: Communication Skills for Management and Leadership

An Introduction to Cognitive Distortions (Part 1)
10:46

Cognitive distortions are just ways that our mind convinces us of something that isn't true. These inaccurate thoughts are usually used to reinforce negative thinking or emotions — telling ourselves things that sound rational and accurate, but only serve to keep us feeling bad about ourselves. If we can recognise these distortions in those whom we lead, we can begin using our language to influence our teams in a mar more positive way. (Part 2 of 2)

Influence: Communication Skills for Management and Leadership

An Introduction to Cognitive Distortions (Part 2)
13:58

What’s a cognitive distortion and why do so many people have them? Cognitive distortions are simply ways that our mind convinces us of something that isn’t really true. These inaccurate thoughts are usually used to reinforce negative thinking or emotions - telling ourselves things that sound rational and accurate, but really only serve to keep us feeling bad about ourselves. In this video, Jason shares a few final words on this topic.

Influence: Communication Skills for Management and Leadership

Final Words on Cognitive Distortions
02:20

Sometimes it can feel like two people are on very different planets. It just seems impossible to get through! No matter how often we repeat what we have to say, they just don’t seem to understand. In fact, they don’t even appear to be interested! Like you, they just have their own personal agenda, and they aren't ever going to value what you or I have to say. Spend 5-10 minutes working through the worksheet thats included via the course contents tab.

Influence: Communication Skills for Management and Leadership

Communication Skills Self Reflection Worksheet #1
01:12

In today's team-oriented workplace, the development of good interpersonal communication skills is an important key to success. The following self-assessment exercise is designed to help you evaluate your own interpersonal communication skills and style, and provide you with helpful tips for becoming a good communicator and better team player! 

Influence: Communication Skills for Management and Leadership

Communications Self Evaluation Exercise #2
12:08
+ Core Communication Skills and Language Patterns for Influence and Persuasion.
14 lectures 02:21:42

The words we use throughout the day are nothing more than labels we give to our feelings and emotions. In the same way language can be used to build people up and encourage, it can be used for an opposite effect. In this section we'll explore a range of language patterns that leaders can use to make a positive impact in those who follow us.

Influence: Communication Skills for Management and Leadership

Introducing Language Patterns
05:39

The Hierarchy of Ideas (also known as chunking) is a linguistic tool used by many communications experts (teachers, therapists etc) that allows the speaker to traverse the realms of abstract to specific smoothly and effortlessly.

'Chunking up' refers to moving from small-scale and specific ideas or pieces of information to larger, more general ones. ‘Chunking down’ is the opposite - it means going the other way. This article will make this concept far easier for you to better appreciate.

Influence: Communication Skills for Management and Leadership

The Hierarchy of Ideas: Chunking Up and Down (Article)
03:18

The Hierarchy of Ideas (also known as chunking) is an easy to use linguistic tool that allows the speaker to traverse the realms of abstract to specific smoothly and effortlessly. All will become apparent in this video and in the following demonstration with Jason.

Influence: Communication Skills for Management and Leadership

Hierarchy of Ideas (Chunking Up & Down)
08:46

The Hierarchy of Ideas (also known as chunking) is an easy to use linguistic tool that allows the speaker to traverse the realms of abstract to specific smoothly and effortlessly. All will become apparent after you've watched this demonstration that Kain carries out with Jason.

Influence: Communication Skills for Management and Leadership

Hierarchy of Ideas (Demonstration)
11:32

The ability to change perspectives is one of the single most powerful tools there is. And the great news is that each and every one of us can help other people do this using the cartesian co-ordinates that Kain illustrates in this lecture.

Influence: Communication Skills for Management and Leadership

Cartesian Co-Ordinates
07:49

Here is a straightforward yet highly efficient set of questions that are used to explore outcomes and consequences and the overall ecology of some decision. When you or someone else is faced with making a decision, check out the effects, consequences and outcomes while exploring the overall ecology.

Here are the four questions. Ask them in the order presented. After asking each one, ask “and what else?”

What will happen if you do ‘X.’
What won't happen if you do ‘X.’
What will happen if you don’t do ‘X.’
What won't happen if you don’t do ‘X.’

Influence: Communication Skills for Management and Leadership

Cartesian Co-Ordinates Demonstration
07:27

Simple enough for a high school student to understand but sophisticated enough for CEOs to apply to their most challenging problems, the 'Problem to Solution' Drift has helped millions of people around the world to find successful solutions to even the toughest of problems.

Influence: Communication Skills for Management and Leadership

The 'Problem to Solution' Drift
17:53

Simple enough for a high school student to understand but sophisticated enough for CEOs to apply to their most challenging problems, the 'Problem to Solution' Drift has helped millions of people around the world to find successful solutions to even the toughest of problems. In this video, Kain demonstrates how to use this technique on a willing test subject .... Karen!

Influence: Communication Skills for Management and Leadership

The 'Problem to Solution' Drift (Demonstration)
18:00

Have you ever looked back on an unhappy relationship or a workplace problem and blamed "poor communication". There is no tried and true recipe to follow which results in perfect communication, however, there are certain ideas that we should embrace if we are to be effective at conveying our point and gaining mutual understanding. How well we communicate can contribute to our success or failure in any workplace.

Influence: Communication Skills for Management and Leadership

The Critical Communications Component
10:30

The words we use are an excellent indicator of what is going on inside. Conscious communication takes place when we decide what we want to achieve with our conversation, and then we use words that we hope will achieve the desired result for us. One way of identifying your own and other peoples rules are to listen to the language that is used. Modal Operator is a term that is used to determine specific words that enable us to identify our rules in life. As leaders, if we can change a person rules, we can improve a persons direction and outcomes. (Part 1)

Influence: Communication Skills for Management and Leadership

Introducing Modal Operators (part 1)
10:09

The words we use are an excellent indicator of what is going on inside. Conscious communication takes place when we decide what we want to achieve with our conversation, and then we use words that we hope will achieve the desired result for us. One way of identifying your own and other peoples rules are to listen to the language that is used. Modal Operator is a term that is used to determine specific words that enable us to identify our rules in life. As leaders, if we can change a person rules, we can improve a persons direction and outcomes. (Part 2)

Influence: Communication Skills for Management and Leadership

Introducing Modal Operators (Part 2)
11:28

Using positive language is one of the simplest things we can do to change our (or other peoples) thoughts and feelings. Simply change the words we use. Think of this as more than just a nice idea however, think of it as a whole new way of life. You have the ability to achieve a permanent positive change in your life and the lives of all those whom you lead.

Influence: Communication Skills for Management and Leadership

The Purpose of Positive Language
15:55

In this lecture Kain and Jason will share a few books that have encouraged and inspired them both over the years so that you can benefit from the same sources of wisdom that they have.

Influence: Communication Skills for Management and Leadership

Recommended Reading List
07:49

This final video (sadly) brings us to the end of the course, and we hope that you have enjoyed the journey as much as us. Thank you very much for staying on the path and making it thus far, we hope you feel confident within yourself to put something you've learned into practice right away and we'll look forward to hopefully seeing you again in one of our other future courses.

Best regards, Kain Ramsay and Jason Cask

Influence: Communication Skills for Management and Leadership

Summary and Closing Thoughts
05:27