Communication Skills for Hospitality Front office Associates

Name: Communication Skills for Hospitality Front office Associates
Rating: 4.3 (89 reviews)

Engage with guest confidently and leave a lasting impression | delight hotel guests | Customer engagement skills

Created byHotel Management School Your learning Partner, Sharmila Chand, TA eHMS

Last updated 10/2020

English

What you'll learn

Communication Skills for Front office staff
How to engage with guests
Do and Dont in communication with guests
How to communicate while checking in at hotel
how to communicate while checking out from hotel
Talking confidently with Hotel guests

Course content

1 section • 8 lectures • 43m total length

Introduction to the Lecturer Mrs Sharmila Chand0:57
How Front office should greet and welcome the guest10:29
Front office staff greet guests with a genuine smile, eye contact, and positive language, offering alternatives when rooms are unavailable and guiding guests with attentive, guest-centered service.
Body Language required for Front office Staff5:22
Listening and taking ownership of guests requests and needs5:30
Communication skills at the time of checking out guests7:02
Do and Donts for Front office and Engagement with guest6:46
Be confident by having product knowledge and summary of lessons learned6:28
Bonus Lecture0:48

Requirements

Nothing is required, Just time and passion for learning

Description

Hospitality professionals need to be excellent communicators in order to engage effectively with guests and delight them with their services. Communication skills include not only language skills but understanding your guest needs, non-verbal and body language as well.

In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.

We will cover all aspects of communication

- how to greet hotel guests and check them

- how to handle guests requests

- How to check them out

- what are do and dont in communication with guests.

Take this course to improve your personality and ability to communicate well with your customers.

Who this course is for:

hotel industry professionals
front office associates
customer facing individuals