Communication skills and strategies for effective sales

Name: Communication skills and strategies for effective sales
Rating: 4.0 (66 reviews)

Become a great communicator, make people excited about you, grow your business and increase your sales by up to 40 %

Created byJakub Barc

Last updated 1/2021

English

What you'll learn

Communication basics and its types
How to connect with prospect clients and create loyalty
Body Language most important cues
Dealing with complaints - how to turn the negative experience into positive one
Communication Best Practices for effective sales
Most effective Sales Closing Techniques
Communication Icebreakers

Course content

3 sections • 11 lectures • 43m total length

Introduction and Welcome2:58
My personal welcome, introduction and the course overview.
Importance of the Communication3:08
We will learn why exactly sales can not happen at all without well developed communication skills
We will define all the types of communication and select two most important components of it
We will define the main channel in which people communicate
Body Language Channels and the most important cues to know about5:09
You will discover all the most important basics of body language, which will allow you to know when your conversational counterpart is interested, bored, nervous or excited.
That knowledge will allow you to adjust your actions accordingly, to create comfort.
You will get the clear understanding of how important the nonverbal communication is.
Communication in Sales & few facts about communication in sales setting3:13
You will learn about the communication in relation to sales.
I will give you the most crucial facts about the communication skills and knowledge in sales setting
We will answer the question: "why is communication of the utmost importance, if we want to sell anything?"
What does it mean to succeed in sales?

You will learn how to set up your goals when it comes to communicating with your potential or existing customer, and how will these goals help you to close the sale
Summary of the Module 1 - the key points to remember and understand1:44
Summary of the key points from the Module 1 to remember, which will allow you to get the full understanding and benefits of the next part of the training.

Sales Communication Best Practices9:23
Get introduced to the most effective set of attitudes and behaviours, when it comes to communicating. These best practices will allow you to create a comfort and interest of your conversational counterpart.
Dealing with complaints - how to do that?3:04
Learn how to be able to turn your customer or potential customer’s negative experience into a positive one. You will get introduced to the most effective model of dealing with complaints. It is used by the best companies in the world.
Simple and effective Communication Icebreakers for the shy ones3:57
Some of us are naturally more on the shy side, and might struggle with the idea of starting a conversation with a stranger.
This set of powerful icebreakers will ensure that every networking event and conversation will be successful - creating potential leads and future business partners.
Summary of the Module 2 - the key points to remember and understand2:00
Summary of the most important points and knowledge that you have gained during the Module 2. That includes Sales Best Practices, dealing with the complaints and communication icebreakers. This is to solidify your newly gained knowledge.

Requirements

No special requirements

Description

My course on Communication Skills - designed with sales in mind, helps entrepreneurs and salesmen learn how to connect with their prospects and clients in deep, meaningful and efficient manner, so you can achieve even 40 % higher sales revenue with loyal and engaged customers!

During my 12 years of leading sales & marketing teams mainly in hotels all around the world, I had a great opportunity to become a communication expert.

During this short, but condensed course, you will be able to learn and discover:

- everything about the basics of Communication, its types and most important roles in sales setting

- the utter importance of nonverbal communication, its channels and statistics - to show you what percentage of it is used during our daily communication - both in business and casual settings

- the art of Body Language. You will be able to recognize the most important cues that your conversational counterpart sends both willingly an unwillingly. This will give you a great advantage and will open up the whole new communication channel for you

- the most effective system to deal with complaints and turn negative experiences into positive ones

- communication best practices for business

- communication icebreakers, very helpful to make any networking event successful

- best sales closing techniques - be able to close up to 90 % of your sales

Who this course is for:

Entrepreneurs and employees who want to become great communicators to be able to connect with their clients or prospects, grow their business and increase the sales revenue

Communication skills and strategies for effective sales

What you'll learn

Explore related topics

Course content

Communication in Sales Setting – its channels and ways to use them5 lectures • 16min

Sales Communication Best Practices, Dealing with Complaints and Icebreakers4 lectures • 18min

How to seal the deal? Closing the sales2 lectures • 9min

Requirements

Description

Who this course is for: