Communication Fundamentals: How To Communicate Better
4.4 (7,401 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
19,511 students enrolled

Communication Fundamentals: How To Communicate Better

Become an Effective Communicator And Learn How to Get Your Message Across By Learning Communication Fundamentals
4.4 (7,401 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
19,511 students enrolled
Last updated 6/2020
English
English [Auto], French [Auto]
Current price: $100.99 Original price: $144.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 1.5 hours on-demand video
  • 5 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Effectively communicate
  • Communicate with different personalities
Requirements
  • You should be eager to learn how to communicate more effectively and excited to learn!
Description

If you want to effectively communicate with your co-workers, employees, boss, family and friends, then this is course for you! Communication Fundamentals: How To Communicate Better introduces you to the key tools and know-how that you need to effectively communicate in order to build stronger relationships and have better outcomes! In this course you'll learn how to use the communication process, the various channels of communication and how to recognize which channel is appropriate for which style of personality. You'll also learn about the power of persuasion and how to utilize multiple persuasion styles, how to work and manage virtual teams, how to communicate cross culturally, and you'll learn how to do it in a way that's both informative and engaging!

What Will I Learn?

  • Identifying and flexing with different personality types, communication styles
  • The difference between formal and informal styles of communication and when to use each
  • How to put yourself in the shoes of the receiver in order to truly understand what they're trying to get across
  • The power of silence and when to use it
  • How to be persuasive with different types of personalities in order to reach the best outcome

And more!

This course is also full of examples and activities that allow you to practice what you are learning!

Work with me over 6 exercises to develop your competencies and communication skills!

Learning Communication Fundamentals will benefit you professionally as you gain skills and acquire tools that will enable you to lead your team, create a cohesive momentum within your company and become a strong communicator in any situation! This is an important skill for leaders and anyone dealing with a team or people to have in order to create a successful workplace environment.

Communication Fundamentals can be challenging and complex. To navigate this maze you need to develop the skills to communicate with different types of people, in multiple situations and you have to know when and how to communicate so that both you and the other party are happy, and that is exactly what you will learn to do in this course! 

This course brings Lorraine's 25+ years of experience and industry know-how, to you! Her unique teaching style comes from her experience in presidential roles in 7 companies, in 6 countries around the world and through her 7 other premium video courses.

By the end of this course you will be able to confidently and effectively communicate in any situation and environment, and by doing so, build stronger relationships, motivate employees, achieve company goals and reach business objectives!

We look forward to seeing you in the course!

Who this course is for:
  • Anyone who wants to learn how to effectively communicate
  • Anyone looking to have better relationships
  • Anyone looking to adapt their style to get their message across to different personalities and audiences
Course content
Expand all 38 lectures 01:25:40
+ Welcome To Communication Fundamentals
2 lectures 04:08

Welcome to Communication Fundamentals!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in communication fundamentals. Lorraine will share the tools you will learn in this course. We will dive into exactly what communication fundamentals are, look at how to communicate within your organization and culturally and gain an understanding as to why effective communicating is so important.

Preview 02:51

In this lesson you will learn about the elements of communication.  We will look at Aristoles version:  ethos, pathos and gogos.

Preview 01:17
+ The Process Of Communication
5 lectures 09:09

In this lesson you will learn about communication and receiver interpretation, noise and responses!

The Communication Process Defined
01:27

In this lesson you will learn about strategic conversations, effective listening, discernment, body language and dialogue.

Preview 03:52

In this lesson you will learn about various means of communication including; formal reports, electronics, memos, telephone, face to face. You will learn how to approach each.

Preview 02:28

In this lesson you will learn about non-verbal communication methods and how to effectively use them!

Informal Communication
01:01

Given the situation and message that needs to be delivered, identify the best channel for communication.

Exercise
00:21
+ Communication Styles
16 lectures 41:27

In this lesson you will gain an understanding of preferences:  listening vs reading; detail or overview; and frequency of information required.

Putting Yourself In The Shoes Of The Receiver
02:38

Listening loudly is a very important part of communicating and there are different ways of listening. It is also important to manage your thought process. In this lesson you will learn how to listen loudly!

Listening Loudly
02:33

In this lesson we will explore open-ended vs closed ended questions; probing questions and level 3 questions!

Questions
03:15

Let's look at different communicating styles based on the style of ones decision making; we will explore the charismatics, the thinkers, the skeptics, the followers and the controllers, in this lesson.

Communicating Based On Style Of Decision Making
04:13

Persuasion is a big part of communicating; in this lesson we explore the persuasion principles; liking and reciprocity.

Persuasion Principles: Liking And Reciprocity
02:13

Persuasion is a big part of communicating; in this lesson we explore the persuasion principles; social proof and consistency.

Persuasion Principles: Social Proof And Consistency
03:35

Persuasion is a big part of communicating; in this lesson we explore the persuasion principles; authority and scarcity.

Persuasion Principles: Authority And Scarcity
02:31

In this lesson you will learn about sharing credit, acting modest, asking questions, conversational rituals, apologies, feedback, compliments, ritual opposition, negotiating authority and indirectness.

Styles Of Talking
04:08

In this lesson we look at the art of persuasion; establishing credibiltiy, goals on a common ground, vividly reinforce your position and connecting emotionally.

The Art Of Persuasion
01:59

In this lesson you will learn when to use silence as a tool and when silence is destructive.

The Power Of Silence
04:14

In this lesson you will learn how to be open, connect, and be passionate when communicating.

Being Authentic
01:27

In this lesson you will learn how to use storytelling to: generate action; tell the audience who you are; demonstrate values; foster collaboration and addressing the grapevine, sharing knowledge and leading.

Story Telling
01:58

Match the description to the communication style. 

Section 3 Exercise
00:18

Watch the 2 video clips of communications being demonstrated in the following lessons; identify which style is being used and what about that style was effective and/or ineffective.

Section 3 Exercise 2A
00:23

Identify which style of communication is being used in this example and what about this style was effective and/or ineffective?

Section 3 Exercise 2B
02:14

Identify which style of communication is being used in this example and what about this style was effective and/or ineffective?

Section 3 Exercise 2C
03:48
+ Management And Communication Under Pressure
7 lectures 17:37

In this lesson you will learn about organizational structure, financial results, time management and your role and corporate culture.

Topics Where Managers Must Be Clear
03:39

In this lesson you will learn about who takes charge, types of crisis, types of company, communication frequency, personal touch and looking forward!

Leadership: Owning The Responsibility Of Communication
01:30

Every company needs ideal communications people, especially in difficult situations. In this lesson you will learn what you can expect from an ideal communications person.

Qualities To Expect From An Ideal Communications Person
02:49

At times in life, crisis situations occur. These are particularly important times to have an excellent communications person handling these situations. In this lesson we will explore how to effectively communicate in a crisis situation.

How It Differs In A Crisis Situation
04:51

At times you will face a skeptical individual or audience. In this lesson you will learn how to handle this type of situation!

The Skeptical Audience
01:21

It is very important to be a strong communicator when delivering bad news. In this lesson you will learn how to appropriately deliver bad news.

Delivering Bad News
03:00

Given the 3 attached scenarios; how would you communicate the message to those who are on the receiving end? Record yourself with your mobile device. Reflect.

Section 4 Exercise
00:27
+ Cross Cultural Communication
7 lectures 09:43

With technology constantly advancing, businesses today have the ability to hire teams, virtually, from all over the world. In this lesson you will learn about the trails and tribulations that come with hiring a virtual team as well as which practices to put into place to have the best outcome with your virtual team!

Virtual Teams
01:34

In this lesson you will learn how to recognize when you should be giving an individual or situation, the benefit of the doubt.

Giving The Benefit Of The Doubt
01:26

In this lesson you will learn how to ensure that your message is being understood.

Overcommunicate
01:19

In this lesson we explore the value and benefit of being intentionally positive!

Being Intentionally Positive
01:13

In this lesson you will learn how to effectively offer positive suggestions that will influence an individual to do even better.

Offer Suggestions Not Critiques
02:02

In this lesson you will learn about the common cause of communication breakdowns and how to avoid them.

The Common Cause Of Communication Breakdown
01:47

In this exercise; write an email message to your new virtual team where you are the project leader and your team members are in Brazil, Germany, China, Canada and Sweden.

Section 5 Exercise
00:22
+ In Summary
1 lecture 03:36

In this lesson Lorraine will review with you, what you have learned so far and what you can take away from this course to successfully move forward as a strong communicator!

In summary
03:36