Communication and Change Management

This course is a combination of the best content from Communication Basics and Change Management in Healthcare. Below are overviews of what is covered in this course:

Communication: Have you ever heard someone at your organization say, "We need to have better communication around here!". Communication barriers affect individuals, personal relationships, and certainly impact teams, departments, and entire organizations. We're often told that we need to improve communication but aren't always given practical examples or tips on how to accomplish that. That's the main problem I was trying to solve when I created this course!

In this course, you'll find practical examples of common communication issues and tips and tricks on how to resolve them.

Change Management: This course is designed for healthcare project leads with limited formal background in change management fundamentals. We'll cover an introduction to how people navigate change and, an overview of the life cycle of a project. From there, we’ll intertwine both change management principles and the project life cycle by reviewing some common barriers to change in healthcare projects throughout each stage of the project life cycle. Periodically throughout the course you'll have time to apply the change management principles you just learned.

As a physical therapist, I was tasked with managing projects that required behavioral change, but I had no formal knowledge of change management theories, models, or tools to help manage that process. If a goal of our projects is to improve adoption of a new organization initiative, especially ones that involve workflow changes or practice changes, change management is an integral piece for project success!

The goal of this course is to provide you with lessons learned, 'what I wish I had knowns', and basic tools to set you up for successfully communicating and implementing change at your organizations!

Let the journey begin!

CONTINUING EDUCATION NOTES:

PMP(R) Certificate Holders: This course content is appropriate to be self-logged for 1.5 PDUs in Power Skills under the Education category. Nothing will be automatically added to your Dashboard after taking this course. You will have to manually log into your PMI(R) account and self-enter the PDUs in your Dashboard. Please message me with any questions on how to log your PDUs.

Physical Therapists/PTAs: For the year 2026 - This course is approved for 1 continuing education credit by the West Virginia Board of Physical Therapy (WVBOPT) for physical therapists and physical therapy assistants in the United States. Please message me for details on obtaining the appropriate course certificate if this applies to you. (Note: Credit can only be awarded to each participant one time, as it is the same course being presented in multiple packages. Message me with any questions. Participants licensed in other states are responsible for checking if their state of licensure will accept the WVBOPT approval) Thank you!