Communicating with Empathy
What you'll learn
- Understanding what it is and how it works
- The different types of empathy and when to use them
- Empathetic listening
- How to make some space and develop self awareness
- No experience necessary but willingness to be open minded and having a growth mindset
NASBA CPE accredited course
National Association of State Boards of Accountancy (NASBA)
NASBA CPE credits: 1.6
Recommended NASBA field of study: Communications and Marketing
Program level: Basic
To earn NASBA CPE credits:
- Complete all videos
- Score 70% or higher on final exam
Glossary: Find PDF attached to the first lecture of this course.
Completion to obtain CPE should be accomplished a year after purchase date.
If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation.
Empathy is the core to being human and connecting with others. Without empathy you can’t truly understand what it’s like to be in someone else’s position. As we all change and adapt to our growing world of awareness, empathy takes a front row seat in whatever role you’re in. This course covers the key elements of empathy, why it's important, and how to integrate core empathy elements in your personal and professional life. In this course, we’ll take time to deep dive into four key things around empathy:
understanding what it is and how it works
the different types of empathy and when to use them
empathetic listening, and
how to make some space and develop self awareness
Along the way, each section has examples and exercises to help you understand and apply your learnings along the way. Please keep in mind that empathy is hard and it takes practice and dedication to continuously improve and grow - we all take time to understand, practice and develop over time. I look forward to working through this course with you and providing personal examples that have helped me on my way to understanding and practicing empathy both personally and professionally. I look forward to our journey together.
CPE (Continuing Professional Education)
Define empathy and why it is important
Recognize the benefits of empathy
Identify the types of empathy
List the three A’s of empathetic listening
Determine the most effective way to self monitor empathy
Discover how the brain can hijack empathy and how to control it
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Who this course is for:
- This course is for those who want to increase their knowledge around empathy for personal or professional development. Additionally, this course can help those who work cross-functionally in high stress environments, newly promoted and customer service front line workers.
Elizabeth is an established talent industry professional dedicated to driving a progressive learning culture throughout organizations to meet company, customer, and employee goals for strategic growth. She has 20+ years of in-depth knowledge focusing on employee development, talent lifecycle design, and leadership evolution. Her experience ranges from large-scale organizations such as Oracle and Walmart eCommerce to hyper-growth startups TaskUs, Uber, Eventbrite, Glassdoor, and Zenefits. She was recently honored to be part of the Top 50 Leaders in Learning and Development, Americas by Corinium.