Smart Tips: Communication
4.4 (2,281 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
7,816 students enrolled

Smart Tips: Communication

Communicate with impact, master presentation skills, give/receive effective feedback, and navigate tricky conversations.
4.4 (2,281 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
7,816 students enrolled
Last updated 12/2019
English [Auto], French [Auto], 4 more
  • German [Auto]
  • Italian [Auto]
  • Portuguese [Auto]
  • Spanish [Auto]
Price: $199.99
30-Day Money-Back Guarantee
This course includes
  • 3 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Master how to have conversations with difficult people while keeping your cool
  • Give effective feedback that people can hear without defensiveness
  • Ask for the feedback you need to do your job more successfully
  • Present your ideas more persuasively
  • Think on your feet in any situation
  • Demonstrate leadership presence (whether you see yourself as a leader or not)
  • A desire to improve your communication skills with quick, actionable tips

Do you need to give feedback to colleagues and clients, but you aren’t sure how to do it without bruising someone’s ego (or being totally ignored)? Do you find yourself hoping that interpersonal conflicts will resolve themselves, without you having to actually address them? Have you ever had to present your ideas to a client or the boss, and wished the floor would open up and swallow you before you had to stand up to speak?

If you are a busy professional who knows that your job -- and your career -- depend on you being able to communicate clearly and concisely, with confidence and credibility, then this user-friendly, engaging course is for you!

Welcome to Smart Tips: Communication! In this course I’ll provide short lectures to help you do something new - fast, so that you can immediately apply it to your work or life. The videos in this course are standalone. That means you don’t have to watch in any particular order. If you’re searching for a specific skill or topic that’s relevant for you, take a look through the available tips to find the knowledge you need when you need it.

I created this practical Udemy course for anyone who wants to have more impact and influence at work -- and in life. And becoming a more effective communicator is the way to do that. I have been teaching and coaching on communication and presentation skills for over three decades, across industries and around the world, including Fortune 50 companies, nonprofit organizations, government agencies, and Ivy League academic institutions. This course represents my most requested, most tested, and most well-reviewed tips, tools, and techniques that I use with my clients.

There’s absolutely nothing long, boring, theoretical, complex, or confusing in this course. This course is built specifically for any professional in any industry at any level of his or her career who wants to get targeted, quick, practical help to sound persuasive and polished in a variety of conversations and presentations.

In this course, you will learn to:

  • Address difficult colleagues, clients, customers, and others while keeping your cool

  • Apply emotionally intelligent strategies to challenging conversations and situations

  • Manage up, down, and across your organization to have greater impact and influence

  • Give effective feedback that people can hear -- and act on

  • Ask for the feedback you need to do your job more successfully

  • Receive feedback without defensiveness

  • Organize and present your ideas persuasively

  • Speak to audiences of any size and in any situation with less anxiety

  • Demonstrate leadership presence, even under stress

  • Handle difficult questions with confidence

  • Think on your feet

From Presentation Skills lectures like Stop Beginning Your Speeches with 'Good Morning and Thank You' and Start With This Instead (2 minutes and 30 seconds) and Navigating Conflict and Tricky Conversations lectures like What to Say To Someone Who Just Got Bad News at Work (2 minutes) to Communicating with Impact and Influence lectures like 3 Questions to Ask Yourself Before Pitching an Idea to Your Boss (3 minutes and 30 seconds) and Giving and Receiving Effective Feedback lectures like The Right Way to Respond to Negative Feedback (4 minutes and 30 seconds), you’ll quickly accumulate the confidence and competence to say what you need to say, when you need to say it.

This course is fast-paced and fun (yes, really!), and you’ll get the best of the best from my years of experience teaching and coaching busy professionals at all levels, my commitment to using research-based strategies from psychology, neuroscience, behavioral economics, etc., my personal experience as a parent of twins (talk about conflict!) -- as well as a taste of my background in stand-up and improvisational comedy. (Yes, when I said fun -- I meant it!)

What are you waiting for? (You could already have learned 3 new skills in the time it took you to read this!) Join thousands of other busy professionals like yourself and give yourself a competitive, communicative edge to help you advance in your job and career.

Who this course is for:
  • Busy professionals who need to improve their presentation and communication skills quickly -- and who don’t have time for an in-person workshop
  • People managers at all levels who need to give more effective performance feedback - and model how to receive feedback well
  • Anyone who has to present ideas to internal or external audiences
  • Those who struggle with conflict and tricky conversations with colleagues, customers, clients, and others
  • People in any industry who want to be seen as more confident, credible, and compelling communicators
Course content
Expand all 61 lectures 03:10:27
+ Presentation Skills
23 lectures 01:09:21
Stop Beginning Your Speeches with 'Good Morning' and Start With This Instead
How to Organize Your Ideas Quickly Using The P.R.E.P. Method
3 Tips for Preventing Public Speaking Anxiety
3 Practical Tips to Reduce the Visible Signs of Presentation Anxiety
How to Make Your Audience Put Down their Cell Phones and Pay Attention
Three Presentation Skills Mistakes Most People Make (And How to Avoid Them)
How to Leverage 3 Shortcuts to Tell a Better Story
Should You Memorize Your Presentation?
The 8 Questions You Need to Ask Yourself to Ace Your Next Q&A
Saying These 2 Words During a Presentation Could Damage Your Credibility
How to Present as a Team
Want to Be a Better Public Speaker? Stop Talking and Do This Instead
Stop Ending Your Speeches With “Any Questions?” and End With This Instead
3 Ways to Turn a Stressful Presentation to Your Boss Into an Opportunity
How to Handle Informational or Speculative Questions in a Presentation
How to Handle Hostile Questions in a Presentation
3 Ways to Get Your Audience’s Attention Immediately
Unprepared for a Meeting? Here's How to Respond to Any Question
10 Ways to Engage People in Your Online Meetings
How to Memorably Introduce Another Speaker
Using Transitions to Tie Your Presentation Together
How to Adapt Your Communication Style for Any Audience
+ Navigating Conflict and Tricky Conversations
7 lectures 22:27
How to Turn a Conflict into a Calm Conversation
What to Say To Someone Who Just Got Bad News at Work
When to Skip a Difficult Conversation
3 Pep Talks to Give yourself Before Dealing with a Difficult Person
How to Keep Your Cool When Things Get Heated at Work
3 Things to Do Immediately After an Argument at Work
+ Giving and Receiving Effective Feedback
7 lectures 23:37
3 Situations When You Shouldn’t Give Feedback
How to Get More Positive Feedback from Your Boss
How to Accept Positive Feedback
How to Tell Your Boss "You're Wrong"
What to Do When Your Employee Doesn’t Take Feedback
How to Get Negative Feedback from Your Boss if She Doesn’t Want to Give it
+ Communicating with Impact and Influence
23 lectures 01:14:05
How to Stop Talking Too Much at Work
3 Questions to Ask Yourself Before Pitching an Idea to Your Boss
How To Have a Career Conversation with Your Boss
What to Say When You Say “I’m Sorry” Too Much
8 Ways to Say No Assertively to a Request For Your Time
20 Things to Talk About in Your One-on-One Meetings
How to Build Trust Every Time You Speak
How to Talk to Yourself When You're Imagining the Worst
How to Communicate to Be Respected (Rather than Worrying about Being “Liked”)
5 Operating Principles to Make Your Meetings More Effective
How to Respond to “I Told You So!”
When to Stop Being So Calm at Work
10 Work Communication Behaviors You’ll Regret (And What to Do Instead)
Before You Say, “I’m Too Busy,” Ask Yourself These 3 Questions
3 Ways to Be a Better Listener
The 5 Qualities of Making a Good Promise
How to Get Someone Who Isn’t a Team Player On Board
3 Phrases That Will Motivate Your Employees
3 Mistakes Managers Make in Their One-on-One Meetings
3 Ways to Be a Master Networker
How to Increase Your Leadership Presence
Stop Complaining About Your Colleagues Behind Their Backs