Smart Tips: Communication
What you'll learn
- Master how to have conversations with difficult people while keeping your cool
- Give effective feedback that people can hear without defensiveness
- Ask for the feedback you need to do your job more successfully
- Present your ideas more persuasively
- Think on your feet in any situation
- Demonstrate leadership presence (whether you see yourself as a leader or not)
- A desire to improve your communication skills with quick, actionable tips
Do you need to give feedback to colleagues and clients, but you aren’t sure how to do it without bruising someone’s ego (or being totally ignored)? Do you find yourself hoping that interpersonal conflicts will resolve themselves, without you having to actually address them? Have you ever had to present your ideas to a client or the boss, and wished the floor would open up and swallow you before you had to stand up to speak?
If you are a busy professional who knows that your job -- and your career -- depend on you being able to communicate clearly and concisely, with confidence and credibility, then this user-friendly, engaging course is for you!
Welcome to Smart Tips: Communication! In this course I’ll provide short lectures to help you do something new - fast, so that you can immediately apply it to your work or life. The videos in this course are standalone. That means you don’t have to watch in any particular order. If you’re searching for a specific skill or topic that’s relevant for you, take a look through the available tips to find the knowledge you need when you need it.
I created this practical Udemy course for anyone who wants to have more impact and influence at work -- and in life. And becoming a more effective communicator is the way to do that. I have been teaching and coaching on communication and presentation skills for over three decades, across industries and around the world, including Fortune 50 companies, nonprofit organizations, government agencies, and Ivy League academic institutions. This course represents my most requested, most tested, and most well-reviewed tips, tools, and techniques that I use with my clients.
There’s absolutely nothing long, boring, theoretical, complex, or confusing in this course. This course is built specifically for any professional in any industry at any level of his or her career who wants to get targeted, quick, practical help to sound persuasive and polished in a variety of conversations and presentations.
In this course, you will learn to:
Address difficult colleagues, clients, customers, and others while keeping your cool
Apply emotionally intelligent strategies to challenging conversations and situations
Manage up, down, and across your organization to have greater impact and influence
Give effective feedback that people can hear -- and act on
Ask for the feedback you need to do your job more successfully
Receive feedback without defensiveness
Organize and present your ideas persuasively
Speak to audiences of any size and in any situation with less anxiety
Demonstrate leadership presence, even under stress
Handle difficult questions with confidence
Think on your feet
From Presentation Skills lectures like Stop Beginning Your Speeches with 'Good Morning and Thank You' and Start With This Instead (2 minutes and 30 seconds) and Navigating Conflict and Tricky Conversations lectures like What to Say To Someone Who Just Got Bad News at Work (2 minutes) to Communicating with Impact and Influence lectures like 3 Questions to Ask Yourself Before Pitching an Idea to Your Boss (3 minutes and 30 seconds) and Giving and Receiving Effective Feedback lectures like The Right Way to Respond to Negative Feedback (4 minutes and 30 seconds), you’ll quickly accumulate the confidence and competence to say what you need to say, when you need to say it.
This course is fast-paced and fun (yes, really!), and you’ll get the best of the best from my years of experience teaching and coaching busy professionals at all levels, my commitment to using research-based strategies from psychology, neuroscience, behavioral economics, etc., my personal experience as a parent of twins (talk about conflict!) -- as well as a taste of my background in stand-up and improvisational comedy. (Yes, when I said fun -- I meant it!)
What are you waiting for? (You could already have learned 3 new skills in the time it took you to read this!) Join thousands of other busy professionals like yourself and give yourself a competitive, communicative edge to help you advance in your job and career.
Who this course is for:
- Busy professionals who need to improve their presentation and communication skills quickly -- and who don’t have time for an in-person workshop
- People managers at all levels who need to give more effective performance feedback - and model how to receive feedback well
- Anyone who has to present ideas to internal or external audiences
- Those who struggle with conflict and tricky conversations with colleagues, customers, clients, and others
- People in any industry who want to be seen as more confident, credible, and compelling communicators
I’m an instructor of Management Communication at the Wharton School of The University of Pennsylvania, and I partner with both Columbia Business School and Duke Corporate Education as a speaker and coach for their custom leadership development programs. I have also served as a Visiting Professor of Executive Communications at the Beijing International MBA Program at Peking University, China, where I prepared senior leaders from around the world to communicate more effectively in a growing global marketplace.
As a regular columnist on leadership and communication for Harvard Business Review, Inc., Psychology Today, Fast Company and more, I focus on sharing practical, research-based approaches to common workplace challenges.
I consult for companies including Amazon, BlackRock, Bloomberg, KraftHeinz, PepsiCo, and The United States Army.
I combine my background in cognitive and social psychology, leadership coaching, presentation skills, appreciative inquiry, and, perhaps most importantly, improvisational and stand-up comedy, to help leaders and teams think on their feet and make thoughtful decisions about their impact. I believe that the most successful leaders are those who balance professional credibility with personal authenticity, combining their deep expertise with transparency about where they need to grow.
I am the mom of twins Jake and Sophie, the wife of a fellow leadership coach, Michael, and the favorite human of our rescue dog Nash.