Communicate Like a Champion - IT Edition

Name: Communicate Like a Champion - IT Edition
Rating: 4.4 (26 reviews)

Learn how to communicate with your team, business people, stakeholders and non-technical colleagues.

Created byRafał Kozłowski

Last updated 4/2024

English

English [Auto],

What you'll learn

Get approval of technical tasks like reducing technical debt, refactoring
Influence Business with potential technical improvements
Align successfully software development team with current business needs
Establish a shared understanding of the current problems to solve between business and software development teams

Course content

3 sections • 13 lectures • 1h 5m total length

Introduction7:43
Learn to bridge technical and business teams by communicating with non-technical stakeholders, prioritizing high-quality, reliable software that delivers business value and focuses on essential features.

Delivery team needs to know all the possible information4:28
Align the delivery team with business objectives by sharing time, budget, and resource constraints, enabling simpler solutions that prioritize value and outcomes over outputs.
Show Business Through Business Metrics8:19
Expose business metrics within the software delivery team to align goals, boost motivation, and drive growth by tracking new users, abandoned orders, and page time.
Deadlines vs Timelines4:08
Learn to differentiate deadlines from timelines and present a project as a sequence of tasks to reveal the big picture, boost collaboration, and adapt to changes without pressure.
Explain Problems Instead of Solutions3:46
Explain the problem instead of the solution, use customer feedback to explore the problem space, and bring the issue to the delivery team to clarify goals and explore alternatives.
Setting Expectations6:47
Set realistic expectations with the delivery team by explaining what we’re trying to do and why. Avoid false time pressure and keep feedback open for re-estimate and replan.
Expressions to Avoid2:28
Identify expressions to avoid when talking with the delivery team, such as 'it's a top priority' and 'we don't have time for that,' and learn to answer questions.

Sharing Estimations5:53
Learn to discuss and present estimations by comparing to past projects, avoiding hard promises, and collaborating with business stakeholders to define work in pieces with buffers.
Reporting progress3:30
Learn to report progress clearly by sharing completed tasks, your current focus, and remaining items in simple terms to keep stakeholders informed.
How to sell the technical ideas to the business people5:29
Develop the skill to sell technical ideas to business stakeholders by assessing impact in a real business context, presenting measurable benefits with metrics in plain language, and avoiding jargon.
Talking about technical debt5:21
Learn to explain what technical debt is, how it grows, and its real impact by using before and after metrics, culture changes, and measurable improvements that benefit the company.
Expressions to avoid5:15
Avoid 'it's almost done', 'it's impossible', 'it's like a magic', and 'this is just' by giving real progress and listing actual steps to achieve the result.
Share technical issues and possibilities with other teams2:23
Share technical issues and possibilities with business stakeholders to enable collaborative assessment of opportunities and threats. Use friendly, neutral language to explain insights from the delivery and technical teams.

Requirements

No experience is needed, although some working experience related to software delivery is advised to understand the common problems and difficulties

Description

Step into a realm shrouded in secrecy, where whispers carry the keys to profound understanding. Our communication course for IT teams is not a traditional voyage but a quest through the veiled paths of interaction that weave the fabric of human connection.

Imagine a world of coded language, where words hold power beyond measure, and every conversation conceals untold wisdom. In this course, you'll embark on a journey into the heart of expression, exploring the cryptic art of transmitting ideas through delicate conversation threads.

Please keep in mind that this is not an ordinary course. The knowledge we seek is hidden beneath layers of subtlety and guarded by the sentinels of miscommunication. Only the brave and the curious are invited to decipher the enigmas beneath the surface.

Are you prepared to unravel the mysteries of human connection and decode the hidden messages within our daily discourse? Join us on this expedition, and together, we will venture into the depths of interpersonal communication, where the ordinary becomes extraordinary and the mundane transforms into the mystical. Your future as a master of communication beckons, and the key to unlocking it lies within the enigmatic realm of this course. Will you accept the challenge and embark on this intriguing adventure?

Who this course is for:

Software development team members, product managers, scrum masters, product owners, project managers
Non technical people who wants to get better in communicating with tech teams

Communicate Like a Champion - IT Edition

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 8min

Business to Delivery Team Communication6 lectures • 30min

Delivery Team To Business Communication6 lectures • 28min

Requirements

Description

Who this course is for: