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Coaching Skills For Retail Managers
Rating: 4.4 out of 5(100 ratings)
367 students

Coaching Skills For Retail Managers

Skills and Techniques For Helping Employees Close Performance Gaps
Created byJon Dario
Last updated 7/2016
English

What you'll learn

  • Coach retail employees effectively. Students will learn how to implement basic coaching techniques and how to use advanced coaching skills to help employees close performance gaps.

Course content

3 sections • 16 lectures • 1h 18m total length

  • Introduction2:09

    This introduction describes the layout of the course and the major headlines that will be covered in each section.

  • Why coaching is so important to retail management.4:11

    This lecture sets the tone for why coaching is such a critical skill for retail managers.  It discusses the constant pressures and challenges under which retail managers work and the huge benefit which comes from improving the skills of the team.

  • The five steps of coaching9:32

    This lecture explains the five steps of the coaching process, which are to recognize a performance gap, diagnose the root cause, find a remedy, teach the remedy, and follow up to ensure success.

  • Foundational coaching prerequisites6:17

    This lecture teaches some important foundational basics to good coaching, including choice of the right location and use of the right tone.

  • Making time to coach6:37

    This lecture teaches the important point that retail managers must MAKE time to coach.  It then discusses three techniques for how managers can make enough time for this critical part of their job.

  • Two Types of Coaching5:02

    This lecture describes the difference between in-the-moment coaching and connect-the-dots coaching and how the two are used together.

Requirements

  • The only thing that students need to bring to this course is a genuine desire to help their employees achieve success.

Description

This course teaches front line retail managers the skills they need in order to be more effective and more comfortable coaching their teams.  The course is delivered via a series of personal and PowerPoint-aided video lectures.  Section One starts with a discussion about why coaching is so important to effective retail management.  It continues with lessons on coaching fundamentals such as best location and tone to use when coaching, the five steps of coaching, and techniques for making the right amount of time to coach.  Section Two, the Coaching Skills Backpack, is a series of techniques which help managers deliver coaching messages in the most effective manner.  Lectures in this section teach the best times to use each technique, and they contain examples and demonstrations of the techniques in action.  Section Three pulls it all together into the "Four Be's of Coaching."  This not only serves as a review of the content from the first two sections, but it also teaches how to establish a productive coaching culture with the team.  Students who enroll in this course will gain skills that will make them better coaches and more effective retail leaders.

Who this course is for:

  • This course is designed for front line retail managers. New managers who have recently been promoted or hired into their role will gain skills that will be critical for their success. More experienced front line managers will learn skills that can enhance their coaching effectiveness.

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