Coaching Skills For Retail Managers
What you'll learn
- Coach retail employees effectively. Students will learn how to implement basic coaching techniques and how to use advanced coaching skills to help employees close performance gaps.
This course teaches front line retail managers the skills they need in order to be more effective and more comfortable coaching their teams. The course is delivered via a series of personal and PowerPoint-aided video lectures. Section One starts with a discussion about why coaching is so important to effective retail management. It continues with lessons on coaching fundamentals such as best location and tone to use when coaching, the five steps of coaching, and techniques for making the right amount of time to coach. Section Two, the Coaching Skills Backpack, is a series of techniques which help managers deliver coaching messages in the most effective manner. Lectures in this section teach the best times to use each technique, and they contain examples and demonstrations of the techniques in action. Section Three pulls it all together into the "Four Be's of Coaching." This not only serves as a review of the content from the first two sections, but it also teaches how to establish a productive coaching culture with the team. Students who enroll in this course will gain skills that will make them better coaches and more effective retail leaders.
Who this course is for:
- This course is designed for front line retail managers. New managers who have recently been promoted or hired into their role will gain skills that will be critical for their success. More experienced front line managers will learn skills that can enhance their coaching effectiveness.
Thirty year retail veteran and founder of The Retail Management Formula, a company dedicated to turning managers into truly effective leaders. Jon has run retail organizations as large as 250+ locations and has experience in multiple types of retailing, including department store, specialty store, discount retail, and financial service retail. He is the author of two books on retail leadership and served as an Expert Consultant to Capella Learning Solution's course on "Managing Front Line Retail Operations."