Become a Master of Client and Account Management
What you'll learn
- Confidently manage clients in all situations
- Better understand your customers to ensure a great relationship
- Stop over servicing
- Learn how to say no to a client
- Handle project change
- Give difficult feedback
- Learn about the best tools and techniques for time management and capacity planning
- Create project plans
- Present with confidence
- Ensure your can charge your clients when the ask for additional work
- Desire to improve their client management skills
- Anyone new to an account management role
(New content added and updated for 2022)
Did you know that repeat customers on average, spend 67% more than new customers?
If you need to manage clients on an ongoing basis and have a challenge around:
Coping with project change;
Selling on value rather than time;
Retaining and growing clients;
Having difficult conversations;
Then this course is a must for you! It now has over 3,500 students!
It covers everything you need to know from the role of the account/client manager to how to put plans together, manage challenging clients and have difficult conversations. What to do about 'scope creep' and how to stop overservicing.
As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients - resulting in longer-term relationships and growing revenues.
By the end of the course you will:
Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Manage changes to requirements without the need to over service
Learn how to politely but firmly push back on clients and say NO when necessary
Understand the importance of time recording, capacity management and project management tools
Present yourself in front of your peers and clients with confidence
Learn Active Listening skills
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 30+ years of experience with a wider audience at a cost-effective price.
Who this course is for:
- Anyone who has clients that they need to manage effectively
- Anyone who wants tip, tricks and tools to help improve their client handling
Rob has 25+ years of commercial business experience from working in blue chip companies to starting, growing and selling his own successful PR, Marketing and Design agency.
In 1991 he started his own marketing agency and over the next 11 years built an award winning business with 25 staff and revenues in excess of £1.5m. He sold the business in 2002 and then retrained to become a coach and mentor. Since forming Da Costa Coaching in 2007 he has been helping owner-managed businesses to start and grow their business in a profitable and sustainable way.
His coaching style is business and results focused, empathetic yet challenging. He is totally passionate about facilitating clients to get the fast positive results and is excited to launch a series of online coaching workshops. Having spent 10 years helping 100s of businesses, he now wants to share his knowledge and experience with a wider audience via his online business courses