
Who is responsible for the shape of an organisation
The design process itself
The five steps of organisational design
Why the chart is a claim about power rather than a description of it
What problem the current structure was built to solve
Strategic priorities and the star model
The symptoms that say authority and accountability have separated
Setting the goal, and the six drivers of design
Using the six drivers to understand a choice already made
Organisational archetypes
Whether a matrix is a solution or a source of conflict
The three types of matrix, and what each does to influence
Designing for operational management
Operating models and levels of management
Matrix management, networks and boundaries
Diagnostic indicators, and how power actually distributes in a matrix
Designing the leadership layer
Defining top-level accountability, and the options for it
The leadership cascade, and where it breaks
Span of control, and what it tells you about a manager's real attention
Developing the implementation plan
All at once or in phases
Whether a pilot is worth it
Managing the transition, which is when informal influence matters most
What separates a redesign from a reorganisation announcement
The skills the work requires
How the project team operates, and who has to be on it
Wargaming and Vega
Parallel
Corum and ArcelorMittal
What transfers between them and what does not
Workforce planning as an influence activity rather than a form
Building the profile of what a team actually needs
Taking part in decisions you do not own
Where the partner adds something the manager cannot
Preparing before the first day
The first day itself
The first month
Closing a probation period honestly, including when the answer is no
How to run these conversations
What your role is in them, as distinct from the manager's
Giving feedback to the manager afterwards, which is the delicate part
Reporting, and monitoring the risk of someone leaving
The Gallup Q12 questionnaire
What to do with the results rather than what to present
Raising engagement in a team that is not yours
What employee experience is made of, and how to survey it
The basics of burnout as distinct from stress
Diagnosing it
The causes, which are usually structural
The ways it actually gets resolved
The basics of coaching and the GROW model
Unlocking potential rather than assigning development
Working with someone's talent
When coaching is the wrong instrument
The basics of developing someone
Hard and soft skills, and why the split matters here
Creating the plan
Getting it actually implemented rather than filed
Preparing for it
The questionnaire
Conducting it so the answers are honest
Feedback, analytics and the action plan that follows
Taking part in the goal-setting process
Setting goals with a manager rather than for them
Giving feedback inside the cycle
Running the appraisal itself
The angry one and the toxic one, which are not the same
People resisting a change
Chronic lateness and chronic complaining
The conflicted person, and where your mandate ends
Where these models came from, and Jung's contribution
The four classic scales
How the testing works, and what each type looks like
How to use the result, and how it connects to work
Where the method came from and what it describes
How the testing works
How to work with each type differently
Why this one maps most directly onto how people react under pressure
What makes this model different from the others
How each type behaves at work
Which type dominates which kind of meeting
Recognising type in conversation without asking anyone to test
The core of the Belbin method
The typical team roles
Who occupies which role in a group you are trying to influence
How Hogan differs, and how to read the report
What makes this model the most defensible of the set
Where to take it
How to use it in a work context
How it compares with the others
How it differs from the rest
Where to take it
Working with the results
Using it without over-claiming what it proves
How emotional intelligence is actually developed
Influencing through logic against influencing through emotion
What emotional intelligence does to a relationship
The ability to resonate, and what a resonant person is like
What emotional charge means in a group
How one person energises a room and another empties it
The role of stress in how you come across
Recovery, and why it changes your next conversation
How an emotionally aware person behaves
What low emotional intelligence looks like from outside
Assessing your own
Self-awareness, positive attitude and social intelligence
This course contains the use of artificial intelligence.
Office politics is not a character flaw that some people have. It is what happens automatically whenever decisions are made by several people with different interests and unequal authority. Which is every organisation.
The version most people believe
That good work speaks for itself, that the org chart describes who decides things, and that anyone who pays attention to alliances is being underhanded. All three are comfortable and none is true. The proposal that wins usually had three people already agreeing with it before the meeting, and the person who arranged that was not being manipulative — they were doing something the rest of us had decided was beneath us. I held that view for years and lost several arguments I was right about.
What this course actually covers
Six blocks, moving from the system to the person. First, the map: how a structure is designed, where formal authority separates from real authority, what a matrix does to accountability, the leadership cascade, and span of control as a signal of where attention actually goes. Second, ten lessons on the practice of influence without authority — entering a team you do not manage, the one-to-one, working with engagement, burnout, development and difficult people when you cannot instruct anyone. Third, reading people: six personality frameworks, including recognising type in conversation without a test. Fourth, your own signal — what you transmit in the seconds before you speak, and how to change it. Fifth, reach: getting a message past one room and measuring whether it arrived. Sixth, open conflict — escalation, prevention, political conflict named directly, and mediation.
A note on two of the blocks
Sixteen of the forty-four lessons come from a people-function frame: partnering with a business unit, and internal communications. That is deliberate. It is the most thoroughly documented practice of influencing without authority that exists, because the function has never had any. The mechanics transfer to anyone who owns an outcome and not the resources.
Who is teaching this
I am Mike Pritula. I built the people system at Preply as it became a unicorn, which meant influencing every function without formal authority over any of them, and I have worked at Wargaming, iDeals and Alfa-Bank. More than 1.6 million students have enrolled in my courses across 185 countries, and over 150,000 specialists have gone through my programmes. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
What is included
Lifetime access to all 44 lessons
Active instructor support in the Q&A section
A Udemy Certificate of Completion
Working material: the six design drivers, matrix power distribution, six personality frameworks, the one-to-one structure, audience personas and channel mix, the conflict resolution algorithm
Real organisational cases, including Wargaming and ArcelorMittal
Where to start
Take the last significant decision that affected your work and write down who actually agreed to it before it was announced. If you cannot reconstruct that list, that gap is the subject of this course. Enrol now and start today.