
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
The whole process—the asking of the questions and the paraphrase—should last for fifteen to thirty seconds and no more. After that, take your attention away from the individual and direct it back where it belongs, to the audience as a whole so that you can handle the question for everyone.
Now it’s your turn to handle the question. You will need a partner for this activity.
Step 1: Write down two questions you would expect to be asked for your upcoming lesson from each of the three categories below:
In-scope and you know the answer (two questions) In-scope and you don’t know the answer (two questions) Out-of-scope (two questions)
Step 2: Partner with another person and have him ask you each of those questions.
Step 3: Practice responding to that person with the responses you wrote down above.
Step 4: Switch roles with your partner.
Conclude a Question You Have Answered
Once you’ve given your answer, if the person who asked the question is nodding and looking satisfied, or making notes—in other words, if the person is clearly responding positively and attentively to your comments—look over and ask one of the following questions:
“Did that help?”
“Does that answer your question?” When you do this, you’ll likely hear, “Yes it did. Thank you.”
If your questioner looks upset or puzzled, you don’t want to lose your credibility, so just move on and approach him later to settle things.
If you have spare time after you’ve answered any questions, you might prompt more. Ask, “What other questions do you have about [topic]?” as a gesture to show you care and to elicit more responses.
Eventually, every trainer has to deal with distractions caused by misbehaving trainees.
Educational psychologist Rudolf Dreikurs suggested that misbehavior is caused by people who don’t feel they belong. They may resort to disruptive behavior, seeking attention and power so they’ll be included; they may seek revenge to get back at the organization or people they resent; or they may become apathetic, feeling the situation is hopeless.
There are a number of reasons why trainees might present challenging attitudes in class. Some trainees may experience frustration at having to undergo training, or they may become frustrated if they don’t understand new information immediately.
People may stop the flow of your training by jumping in with questions and comments or trying to start conversations at inappropriate times. Their motives may not be negative. Some are what I have described as Talk Learners who are simply trying to absorb what you’re saying. They’re talking aloud while you deliver your message because they need to say it to get it.
Jason and the group discuss how the Stop Interruptions activity went, and what the found would work well, and what they believe would be challenging in a real classroom.
Negative people tend to be Resenters, Naysayers, or Faultfinders.
It’s important to understand the motivation of such people who are at a training. They are often people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue.
Rudolf Dreikurs would say their misbehavior is just the manifestation of desire for revenge, misdirected at the trainer, rather than toward whomever required his or her presence.
Jason and the group discuss how the Handle Negativity activity went, and what the found would work well, and what they believe would be challenging in a real classroom.
Stimulate Stubborn Passivists
Some Faultfinders fall into the category of what Dreikurs called the discouraged people. I call them Stubborn Passivists: “I can’t do that. I’ll never do that. I’ve tried, and it’s failed, and what you’re saying won’t work.” They want pity, and they want you to allow them to remain helpless by letting them to be inattentive during your training. Don’t commiserate with them. Your attitude has to be, “You’re going to get this, and I’ll help you.” So arrange small successes.
Engage the Distracted Inefficient
There may be people in your class who aren’t paying attention but pretend they are by inserting unrelated, unproductive comments.
It’s possible you are boring them. But if you’ve prepared well and your message is compelling, the likelihood is they, too, fall into the Dreikurs’s category of those who are giving up. They don’t think whatever you’re trying to put across applies to them.
The oral review is one of the easiest ways to show trainees they are learning from you. That’s because the oral review shows trainees they are remembering what you taught them. It also shows trainees they have been getting some pretty cool stuff. Note: later on we’ll talk about how you can show trainees they are understanding key concepts and can do key tasks you taught them, but for now, let’s start with remembering key things.
The classic rules for any sort of writing apply to training: Tell them what you’re going to tell them, tell them, and then tell them what you told them. At the very end of your training, remind your trainees:
What they got.
Why they would want it.
This is key because you already told them what they would be receiving at the beginning of class. Now, you are following through on that promise by reminding them of exactly what that was.
When you’re finished summarizing the training and while you’re still on the summary slide of all the takeaways, make your final question request.
Before you send your trainees on their merry way, it’s critical that you ensure they understand the key concepts you taught and can do the necessary tasks they need for their roles. When you validate that they are “getting it” through the benchmark we discussed in session seven, you have an awesome opportunity to follow through with those who didn’t master them all yet.
Recall from session seven that a benchmark check is a way to determine if trainees understand a very difficult concept that requires leading and synthesis in order for them to fully grasp it. It’s time to take this a step further and not just find out whether they understand, but also tutor those that don’t.
An independent assessment is a way to find out if trainees are able to perform critical tasks that each trainee needs to be able to accomplish based on the job role that he will be performing when he leaves this class.
Asking them all to demonstrate task competencies prior to leaving the classroom not only assures you, the trainer, that they can do the real-world tasks that they need to do in order to do their job well, but it also reassures the trainees that they have learned something that has immediate value in their job roles.
This is a fundamental principle of adult learning and will encourage your trainees to look forward to future training. This is ultimately the “follow through” on the original promise made in the hook, which told them that their needs would be met.
When you thank your trainees, give an actual, specific reason for thanking them, and you will seem even more sincere. Many trainers tend to thank the trainees for their time, which suggests they might have been spending their time doing something more important. Instead, mention why you appreciate something they have done.
Take 60 minutes to prepare following key tasks you learned in sessions 12-15 of this program.
There should be no more than six trainer per classroom doing the project to ensure you end on time. Each trainer will take 5 minutes to answer questions followed by 5 minutes of feedback. Then, 5 minutes to minimize distractions followed by 5 minutes of feedback. Finally, the trainer will be showing it was worthwhile and ensuring individual success followed by 5 minutes of feedback. The “assessors” will score the trainer using the Manage Trainees scenarios in the Trainer Bootcamp Project Rubric Guide at the end of this book. The Manage Trainees scenario should take no more than 30 minutes per trainer. This includes training plus feedback. The trainers can bring in whatever training documentation they want, but again, their job is to naturally and genuinely manage trainees.
So far in this course, you have predominantly been working with one lesson plan to add all of the tools from this program to make that lesson really shine. It’s now time to take those tools and apply them to all of the remaining lesson plans for your course.
The lesson-plan checklist is a handy tool for you to quickly ascertain and ensure that each of your lesson plans are “up to snuff.” Go through each of your lesson plans and check off the items on pages 261-262 to ensure they are ready as you move forward in preparing for your class:
The next step is to practice what you will say for each of the key pieces of your training. You likely won’t have time to practice everything you’ll say and do, but you want to practice the key components that can “make or break” a successful class.
This last section contains all of the things you will want to do on the day of training to get yourself in the right frame of mind and be ready to go. You may be doing these things already, but if not, this is a nice checklist to have.
Once you've finished the course, you can obtain your Udemy Certificate of completion. To learn how to do so click here: https://support.udemy.com/hc/en-us/articles/229603868-How-to-Download-Your-Certificate-of-Completion
Or get your Rule the Room certification by passing the complete exam. Find your exam here: https://ruletheroomtrainthetrainer.com/certification-tests/ and use promo code: Udemy90 to get 90% off the exam price!
This program dives deeply into the strategies and techniques you need to be an effective trainer. You’ll not only discover how to motivate adult learners, keep them interested, deal with challenging participants, and maximize learning, but you will actually do it yourself.
When You Finish This Training, You’ll Have a Proven Plan For:
TRULY ENGAGING,
APPLICABLE CLASSROOM TRAINING
…That Doubles Learner Retention in Half the Time with Curriculum You Already Have (Even If It’s Boring)
Ineffective training costs money.
According to Grovo, the total loss to a business from ineffective training is a staggering: $13.5M Per Year per 1,000 employees. Not surprisingly, if you ask most trainers and managers about their training efforts, their responses are typically less than enthusiastic…
“Our learning programs aren’t doing a good job meeting our learner’s needs.”
“I’m not achieving my full potential at work due to lack of developmental opportunities.”
“I don’t know how to apply the skills from the training I received on the job.”
Or the always-popular…
“Training is boring.”
Say what you will about classroom training, but the fact is…
There’s Nothing Boring About DOUBLING Your Retention Without Having To Increase Your Training Time
Ordinary trainers may think classroom training is “boring”… …but smart trainers know better.
Smart trainers know that, when executed properly, there’s no faster, easier or more cost-effective way to engage employees to reach their full potential than classroom training.
But how do you do it the right way?
Specifically,
How do you get your employees excited about your training to attend a class or listen to a lesson so they take the desired action? And then, when they attend…
How do you get your class engaged (even the difficult learners) and keep them motivated to listen and learn ALL DAY? And once they’re engaged?
How do you make sure the learning sticks and they can apply the skills from the training they receive to their job? (Their real jobs…not the “Theory” job and DEFINITELY NOT the “Recycle” bin.) Then…
How do you measure the entire process so that all your new trainers and employees are skilled and you’re not spending more money and time on retraining?
These are the questions every classroom trainer must be able to answer…
More importantly, these are the questions every MANAGER must be able to answer if they want to fully maximize their training efforts (without having to replace employees as a result of turnover.)
So if you want to make sure that your employees not only are engaged…
…but also are highly motivated, retaining and applying their learning and (most importantly) achieving their full potential (and sticking around because of it), then you need to work on these critical steps.
But how do you do it?
Fortunately, that’s exactly what you’re about to learn…
FACT: Businesses Need Effective Classroom Trainers
(…Who Actually Know What They’re Doing)
I’m not going to sell you on the importance of classroom training. If you’re here, you already know it’s an essential aspect of any training strategy, because effective classroom training:
Is one of the highest ROI activities in your business…
Engages employees who are disengaged to achieve their full potential at work resulting in higher retention rates and less labor turnover…
Makes the workplace a lot more fun and inspiring translating into less money spent on retraining and development.
In other words, effective classroom training on-boards, engages and retains quality employees…and it can save money as a result. So that’s why businesses need effective classroom trainers.
There’s just one problem: Most so called “classroom trainers” aren’t as effective as employees would like them to be.
That’s where you come in.
As a Certified Classroom Training Specialist, you are uniquely qualified to help business onboards, engages and retains quality employees through effective classroom training.
More specifically, in this master class, you’ll learn:
How to create TRUST with each trainee before class even starts… (Do this right and you’ll see participants crave your class and want only YOU as their trainer!)
How to captivate them within the first five minutes … (HINT: have a “less than amazing opener” and their excitement and enthusiasm will suffer.)
How to use proven techniques to generate MORE credibility and MORE rapport and get them in the palm of your hand by the first break…
Which questions and techniques you should be engaging them on a lesson-to-lesson basis so their minds never wander…
“Attention CPR”…How to help them follow along and make sure they stay on track and get them listening and participating again!
The “lightbulbs” concept attainment strategy (and why applying these 5 simple steps will practically ensure they “get it” – even for the most challenging concepts.)
Using Non-Verbals: 6 body language and tone of voice techniques to get you’re your trainees to listen, learn, follow, understand and apply what you say.
FOUR Q&A steps that actually work and ensure you’re only the perfect questions! (This is how to answer any question, even if you haven’t got an answer)
The two most important things to do with ANY challenging trainee to minimize distractions (Get this wrong the negative, inattentive and apathetic employees will take control)
Amazing Ending: The perfect way to end the class and show it was worthwhile to move them to respond with enthusiasm and apply what they learned to the real world.
Benchmark Assessing: How to ensure each learner has mastered key objectives (so you always know who’s ready to move forward even after class is done).
The 9 sneaky tricks that triple your classroom fun and enjoyment (and when to use them)
Lesson Plan Creation: The exact steps to prepare and practice your own irresistible training that you can be certain they will crave everything you have to teach.
3 must-use tools to organize your material deliverability (and visuals that make sure complex ideas are clearer and more memorable)
…and much, MUCH more!
In short, Certified Classroom Training Specialists (a.k.a. “Training Masters”) are able toeffectively motivate any trainees,while simultaneously increasing engagement and retention in less time.
If you’re interested in becoming such a “Training Master,” then I have one question for you…
Are You A “Doer”…or Just a “Talker?”
(or…Why You Might Want To Get Certified)
Let’s face it: Training Experts are a dime a dozen.
So how do you separate those who “walk the talk” from the ones who merely…
…talk?
And at Rule the Room, it was our problem, too. You see, we don’t just teach training best practices, we actually DO TRAINING for businesses that we ACTUALLY OWN, CONSULT, or WORK FOR.
We aren’t researchers. We aren’t journalists.
We’re business owners training employees (and training trainers to train employees) to achieve their full potential at work, convert belief into practice, and make retaining our employees a priority.
In other words: WE ACTUALLY DO THIS STUFF…
…so we know how hard it is to find truly skilled trainers who know what they’re talking about.
And that’s why we created the “Classroom Training Mastery” course and certification.
We built this certification to train our own trainers, but in the spirit of “open sourcing” our business (which is what Rule the Room is all about) we’re now making this certification and training available to the world.
In short, we’re making it available to YOU…
The Complete Trainer Bootcamp Classroom Training Mastery Course Details
This three-part, 16-hour program dives deeply into the strategies, techniques, and tools you need to be an effective trainer. You’ll learn how to motivate adult learners, keep them interested, deal with challenging or disgruntled participants, maximize learning and retention, and you will actually do it yourself!
Part 1: Open Convincingly
· Make them feel safe before class
· Start with an amazing opener
· Build credibility and rapport
· Open convincingly practice
· Open convincingly project
Part 2: Teach Effectively
· Open convincingly assessment
· Keep them engaged
· Help them follow along
· Ensure they understand
· Use effective body language and tone
· Teach effectively practice
· Teach effectively project
Part 3: Manage Trainees (YOU ARE HERE)
· Teach effectively assessment
· Answer any question
· Minimize distractions
· Show it was worthwhile
· Ensure Individual Success
· Manage trainees practice
· Manage trainees assessment
· Mange trainees project
· Prepare an irresistible training
PLUS 4 quizzes, 1 for each lesson, to make sure you are understanding all of the material
What You’ll Get With All Three Parts of This Program...
When you enroll today, you’ll receive instant access to:
The Classroom Training Mastery Course
18 Core Modules
47 Video Lessons
310 Page Classroom Training Mastery Learner Workbook
12 Review Quizzes
18 Practical “Your Turn” Assignments
3 Review Projects
About Your Instructor
Jason Teteak is the Founder and CEO of Rule the Room Train the Trainer. Jason first made a reputation in the medical training industry, where he was known as “the Epic trainer of trainers.” In response to many requests, he began to offer personalized services and quickly developed a following as a private training coach and training consultant whose clientele includes elite institutions, universities, and top corporations.
In 20 years of working as a trainer and a trainer coach, he has helped more than 15,000 training professionals to “Rule the Room” and has appeared before more than 200,000 people. He’s won praise and a wide following for his original methods, his engaging style, and his knack for transferring training skills via practical, simple, universal and immediately actionable techniques. Or as he puts it “No theoretical fluff”.
He founded Rule the Room Train the Trainer with a mission to DOUBLE the impact of 10,000 training professionals in the next 5 years. The Rule the Room Train the Trainer team, under Jason’s management, has flipped the model and changed the approach to great training and instruction for even the most seasoned veterans.
Rule The Room Trainer Bootcamp Is Different
Sure, you can probably find other “train-the-trainer” trainings and certifications that cover similar topics, but a Rule the Room Trainer Bootcamp is unique because it’s built and taught by real trainers who actually write and train their own classes and observe, coach and train thousands of trainers to mastery.
In other words, we aren’t “researchers” sharing “theoretical fluff”. We’re in-the-trenches trainers who despise untested theory and believe that the best way to learn training techniques is to actually get up and teach in front of a real classroom. If that sounds like something that fits you, then welcome! You’re in the right place.
Trainer Bootcamp Course: Reviews
"These techniques have been extremely valuable to me as a trainer. The training tools are taught in such a way that you can walk away from the program and start implementing change in your classroom immediately. I've become better at answering questions and more confident in my teaching style."
Kara McCaffrey - Software Trainer
“Jason’s methods set the standard by which other trainers measure themselves. When I experience a problem in class or another trainer asks me for advice, the first thing that goes through my mind is, what would Jason do in this situation?”
Bren Mochocki - Software Trainer & Corporate Trainer Coach
“Jason is an engaging teacher who is not only knowledgeable about this field, but is intensely passionate about it. This course not only gave me the knowledge, insight, and skills to excel in this new role, but the confidence to implement these new skills and to share this knowledge with others.”
Lorielle Ouimette - Physician Software Trainer
“Jason’s passion for helping trainers is so contagious. When I work with him, not only do I want to be a better trainer, I want to be able to help others the way that he helped me.”
Sarah Gernetzke - Corporate Trainer at Epic
“You taught me and many, many other trainers here how to not only survive in the classroom, but how to thrive. We owe you a big thanks.”
Paul Mellon - Software Trainer
“This is Kelly Markowski from your Trinity Health bootcamp that ended yesterday (11/19). I just wanted to send a quick note of thanks for the great tools. I am constantly seeking to improve my training skills, both to have something better to offer trainees, as well as to increase my own comfort level with it, and I know that I will be using a lot of your material to do both! I think it's important to express genuine gratitude, so I just wanted to let you know that the bootcamp was very beneficial for me.”
Kelly Markowski - MHSA, RHIT - Consultant, Program Excellence - Trinity Health
“So many of us have become better presenters/trainers/etc. as a result of your tips and in turn helped our customer trainers grow in their presentation skills as well.”
Lauren Wons - Training Team Lead
“Jason’s experience with teaching and working with our trainers and trainees has given him an unmatched knowledge of how to best train adult learners. During our sessions, he not only helped me develop the techniques to be a great presenter, but he told me exactly why those techniques work and why they are important to my audience. I was quickly able to incorporate many of his tried-and-true methods, such as standing in the “sweet spot” and making eye-contact with everyone every few minutes, and IMMEDIATELY saw an improvement with my class engagement and understanding. His genuine and passionate interest in training is apparent and contagious-Jason truly embodies what it means to be a great trainer and inspires those around him to do the same.”
Leanne Britton - Software Trainer
Frequently Asked Questions
Q: “How will this Complete Trainer Bootcamp Mastery course help me?”
A: It depends on who you are…..
If you’re a business owner, this course is a great way to learn classroom training yourself. It’s also a great way to train and certify members of your own team and get them up to speed in half the time on the latest classroom training trends and best practices.
If you’re a consultant, this course is a practical way to show that you are a Classroom Training Specialist, which could help you attract better, higher-paying clients, boost their ROI and efficiency, and lower turnover, safety and security concerns.
If you’re a student, this course can set you apart from other graduates who may have a business or education degree, but don’t have the specialized skills that employers today are looking for.
If you’re an employee or training professional, this coursecan make you more valuable to your company, which can get you that raise or promotion you may deserve (but don’t have a reason to request).
Q: “How valuable is this Classroom Training Mastery course?”
A: The course itself is highly valuable if your goal is to set yourself apart from the competition. What’s even MORE valuable than any course is the knowledge and understanding you’re going to gain when you take this class and pass all the tests. You will know classroom training.
Q: “When do I have to finish the class?”
A: You can go at whatever pace suits you best! You’ve got a lot of other things going on in your life, so just because you enroll in the workshop doesn’t mean you need to complete it right away. In fact, you can start and finish the workshop whenever you want. Either way, we’re going to be there with you every step of the way to ensure you’re successful and can get certified.
Q: “How soon can I finish the class?”
A: The Classroom Training Mastery class is in three parts. You will need the three courses on Udemy to complete the 16 hours of video training, so if you are dedicating yourself full time to it, you could probably finish in 3 days, but we don’t recommend that. Instead, we recommend you take 7 – 14 days (if you can give your full attention to the material. If you only have a little bit of time each day, then you should dedicated 4 – 6 weeks to finish it up and take the test.
Q: How hard is the course?
A: You can liken our courses to the story of “goldilocks and the three bears” – not too hot and not too cold. In other words, they’re hard enough that you need to study and know your stuff, but we don’t make them intentionally hard just to be difficult. We make them as hard as they need to be to make sure you know how to “Rule the Room”. We believe learning doesn’t happen until a behavior change occurs, so to preserve the integrity of this course, we have made the course challenging and the questions specific to our proprietary Rule the Room Train the Trainer techniques, methodologies and recipes. Don’t expect to pass the course just because you have taken other trainings or certification courses in the past. This training is different, and the courses will reflect those differences.
Q: Do you offer grants or financial aid for your programs?
A: At this time, no grants or financial aid programs are available. The good news is that we have priced all our workshops and trainings so that they are affordable to everyone, especially compared to similar train-the-trainer programs and workshops.