Cisco Certified Support Technician (CCST) IT Support

Learn how post and bios govern boot, access bios settings with key presses or a dedicated button, and identify core hardware such as cpu, ram, and disks.

Explore hardware ports, including usb 3.1 and usb-c, hdmi, dvi, vga, and audio connections, and their use in real-world it support. Learn practical port identification for presentations and network connectivity.

Explore hardware concepts from motherboards and chipsets to RAM modules and M.2 NVMe SSDs; learn CPU basics with AMD and Intel, and plan a Corsair PC with modular power.

Explore hands-on IT support workflows by reviewing JIRA tickets, running benchmarks, interpreting SMART data with CrystalDiskInfo, and triaging issues using knowledge bases and dashboards.

Assist end users in locating device information using sysinfo and command line tools to gather hostname, hardware details, operating system version, IPv4/IPv6, MAC addresses, CPU, memory, storage, and logs.

Learn to collect device information with an authorized tool like cpu-z, verify the app with VirusTotal, and save the report as text or HTML following company procedures.

Explore cloud service models—from IaaS to PaaS to SaaS—using a pizza analogy, and learn virtualization with virtual machines and hypervisors like VirtualBox.

Learn how to share a test folder between Windows 11 and Windows 10 on the same network, using static IPs, firewall considerations, and NTFS and share permissions for file transfer.

Explore Windows 10 and Windows 11 permissions by sharing a folder, setting read-only access, mapping a network drive, and examining inheritance, effective access, and ownership for secure file sharing.

Explore how Active Directory centralizes permissions and user management in a domain, and learn to create, disable, reset accounts, and set log on hours via Active Directory Users and Computers.

Explore local and group policies with the local group policy editor, manage settings from a server via Active Directory, apply policies, and compare group policy precedence over local policy.

Troubleshoot printer connectivity by testing wireless, printing pages, and reconfiguring via HP Smart or the printer web interface. Verify SSID, IP address, and spooler service; reset wireless settings when needed.

Develop practical troubleshooting for Windows devices by configuring basics, managing displays, checking drivers, handling printers, and applying BitLocker with recovery keys and backups.

Explore authentication and multifactor authentication, showing how MFA combines methods (something you know, you have, or you are) to secure access, with password strategies and Duo for RDP and BYOD.

Explore local area networks and wide area networks, learn how switches connect devices in a lan and how routers link lans to the internet, with intranet and dmz context.

Explore how DHCP automates IP address assignment, how DNS translates names to IP addresses with common records, and how NAT and NTP support network connectivity and time synchronization.

Install and configure a Zyxel access point in a lab, verify DHCP assigned IP, and set up standalone management with WPA3 security across 2.4 GHz and 6 GHz frequencies.

Explore IPv6, the next generation IP address designed to solve IPv4 scarcity with global unicast and link-local addresses, unique local private addresses, built-in IPsec, and simplified headers.

Discover eight essential network troubleshooting commands for Windows and Linux, including ping, ipconfig, traceroute, pathping, nslookup, dig, netstat, and arp to verify connectivity.

Explore network scanning with nmap and angry ip scanner to identify devices, see open ports, and access services over http or https on target devices.

Explore MDM with Microsoft Intune, apply policies, update and recover devices, and manage Windows, Android, and Apple devices from a single console.

Master how to manage and remove applications, use permissions and user accounts, run apps as different users or administrators, and install new software via the Microsoft Store, with UAC prompts.

Explore change management for mobile devices by obtaining approvals, configuring Office 365 mail, enabling MFA, and deploying VPN, company portal, and Intune to manage devices remotely.

Perform a hands-on antivirus lab using the eicar test file to verify protection and review Bitdefender free, malware types like viruses and trojans, and defenses, including updates and scans.

Create strong passwords and apply password policies with complexity rules, use Keepass to generate, store, and paste credentials, and implement Windows GPO policies across devices with gpupdate force when needed.

Explore Windows Defender Firewall advanced security, focusing on domain, private, and public profiles, inbound rules for remote tools like VNC and Radmin, including protocols and ports.

Explore remote access VPN concepts, including site-to-site encryption between offices and home use, plus tools like VNC, RDP, and Remote Desktop Protocol for server and corporate access.

Learn to use TeamViewer to remotely support Mac laptops, including one-time and unattended access with an ID and a password. Configure Mac security settings to permit the app.

Learn how to use artificial intelligence, including predictive and generative AI with ChatGPT, to study for your IT support exam while safeguarding privacy and avoiding sharing PII.

Learn how to manage devices with GPO group policy objects, create and link policies in an Active Directory OU, and apply desktop settings such as removing the recycle bin icon.