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Cisco Certified Support Technician (CCST) IT Support
Rating: 4.7 out of 5(274 ratings)
1,046 students

Cisco Certified Support Technician (CCST) IT Support

Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts
Created byMarious Kuriata
Last updated 10/2025
English

What you'll learn

  • Use Service Desk tools for IT support tickets
  • Identify and troubleshoot key hardware and networking components
  • Assist users with hardware, connectivity, and mobile issues
  • Recognize and address common IT security threats

Course content

7 sections • 39 lectures • 4h 18m total length

  • Welcome!4:25

    Explore six course sections—support, job tasks and responsibilities, hardware issues, connectivity, operating systems, common threads, and tools—and practice with a real ticketing system and real-world IT scenarios.

  • Jira Service Desk - Learn by doing4:14
  • Our first ticket5:34
  • Our next ticket - check a Windows 11 device7:27

    Learn to handle a Windows 11 device service request with Jira, check device manager for missing drivers, and document findings with a screenshot, while mastering queue management, SLA and KPI.

  • Describing the problem-solving process5:00
  • Quiz

Requirements

  • Good computer and internet navigation skills
  • Interest in IT support and troubleshooting

Description

Unlock your potential with my Cisco Certified Support Technician (CCST) IT Support Exam Prep Course! This hands-on course prepares you for the CCST IT Support certification, designed to build the foundational knowledge and skills every entry-level IT support technician needs. Covering essential topics like troubleshooting, hardware management, security, and end-user support, this course focuses on practical, real-world scenarios to make sure you're fully prepared for success. There is also an e-book for you to download covering core exam objectives and definitions.

What You'll Learn:

  • Real-World IT Support Scenarios: Dive into real-life examples through our Jira Service Desk module, where you'll learn by doing—opening tickets, diagnosing issues, and resolving real problems from end-users.

  • Core Hardware Concepts: Get comfortable with essential hardware basics, from BIOS settings to ports and connectors, and experience a unique hands-on approach by exploring realistic purchase decisions and benchmark testing.

  • Networking Essentials: Master the foundations of networking with in-depth sessions on network devices, IP protocols, and connectivity testing tools. Our labs, including a WiFi 7 lab with a Zyxel Access Point, offer practical experience in network diagnostics.

  • Supporting Mobile Devices: Learn how to assist users with mobile device management and application troubleshooting, an essential skill in today’s workplace.

  • Security Awareness: Understand common security threats like malware, password protection, firewalls, and VPNs. The security section includes a remote tools lab to give you experience with devices across different platforms.

This course goes beyond theoretical knowledge, prioritizing hands-on experience to prepare you thoroughly for the CCST IT Support exam. Whether it’s troubleshooting tickets, running diagnostics, or assisting end-users, you’ll gain the skills and confidence needed to excel in your IT support role and earn your certification.

Join now!

Who this course is for:

  • Aspiring IT support technicians preparing for the CCST exam
  • Entry-level IT professionals seeking foundational support skills
  • Anyone wanting practical knowledge in troubleshooting and IT support

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