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IT & Software IT Certification Cisco

Cisco Call Studio CVP IVR Learning

Beginners to Intermediate - Complete Guide
Rating: 2.8 out of 52.8 (19 ratings)
1,428 students
Created by Rahul Gupta
Last updated 5/2020
English
30-Day Money-Back Guarantee

What you'll learn

  • IVR Technology
  • Reaching Welcome message.
  • Concept of logs. Enable debug log and activity log
  • Decision and Action element configuration and customization.
  • Element Settings. SayItSmart plug in concept.
  • SayItSmart Smart in detail and Form element uses.
  • Troubleshooting guideline of IVR application from Admin, Error, Debug, Activity and customs logs

Requirements

  • Familiarity with java

Description

This course is created for developers and students who has Zero knowledge. In this course we will be learning Cisco CVP Call Studio IVR application concept and design for IVR system.

This video covers How to begin with Call Studio application.

  • Reaching Welcome message.

  • Select menu options,

  • Handle Max tries logic(No Match and No input).

  • Validate application and run application in debug mode.   

  • Audio files format and location to be place in CVP server   

  • Concept of logs. Enable debug log and activity log

  • Application deployment, Application compiler, General settings, root doc settings

  • Design IVR with Call Start and App Start classes endpoints.

  • Decision and Action element configuration and customization.

  • Element Settings. SayItSmart plug in concept.

  • Page Connector and Page entry. Database integration for reporting and fetch user information.

  • Use of session and element data. load and use of log4j properties files.

  • External VXML(toVXMLVariable) variables uses and Call transfer to ICM (Agent).

  • Concept of FromExternal varibles in call start class

  • SayItSmart Smart in detail and Form element uses.

  • Other classes programming and uses. Add jar in Java build Path and change JRE system library

  • Troubleshooting guideline of IVR application from Admin, Error, Debug, Activity and customs logs

If you need any clarification. Please feel free to ask me in QnA section. 

Who this course is for:

  • People who are interested to learn contact center technology
  • People who are interested to learn Cisco IVR CVP

Course content

1 section • 5 lectures • 2h 18m total length

  • Preview21:55
  • Configuring IVR announcement and Application deployment
    21:25
  • Designing, Building, Configuring Call handling in IVR and Transfer
    45:58
  • Configuring and customization SayItSmart
    34:35
  • Troubleshooting IVR application
    14:45

Instructor

Rahul Gupta
TechLead In IVR Technology
Rahul Gupta
  • 2.8 Instructor Rating
  • 19 Reviews
  • 1,428 Students
  • 1 Course

Love to learn and share knowledge. Always motivate people around you and keep helping others and please do not hesitate to contact me on linked in youtube. 

I have 10+ years experience in Java and IVR technology. I have design many complex IVR system which integrated with SF. LP. AUTH2 based, web services and  Database

good knowledge in the key of success. Keep learning and we successful

As always god bless and take care

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