Cisco Call Studio CVP IVR Learning
4.1 (3 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,397 students enrolled

Cisco Call Studio CVP IVR Learning

Beginners to Intermediate - Complete Guide
New
4.1 (3 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,397 students enrolled
Created by Rahul Gupta
Last updated 5/2020
English
Current price: $69.99 Original price: $99.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • IVR Technology
  • Reaching Welcome message.
  • Concept of logs. Enable debug log and activity log
  • Decision and Action element configuration and customization.
  • Element Settings. SayItSmart plug in concept.
  • SayItSmart Smart in detail and Form element uses.
  • Troubleshooting guideline of IVR application from Admin, Error, Debug, Activity and customs logs
Requirements
  • Familiarity with java
Description

This course is created for developers and students who has Zero knowledge. In this course we will be learning Cisco CVP Call Studio IVR application concept and design for IVR system.

This video covers How to begin with Call Studio application.

  • Reaching Welcome message.

  • Select menu options,

  • Handle Max tries logic(No Match and No input).

  • Validate application and run application in debug mode.   

  • Audio files format and location to be place in CVP server   

  • Concept of logs. Enable debug log and activity log

  • Application deployment, Application compiler, General settings, root doc settings

  • Design IVR with Call Start and App Start classes endpoints.

  • Decision and Action element configuration and customization.

  • Element Settings. SayItSmart plug in concept.

  • Page Connector and Page entry. Database integration for reporting and fetch user information.

  • Use of session and element data. load and use of log4j properties files.

  • External VXML(toVXMLVariable) variables uses and Call transfer to ICM (Agent).

  • Concept of FromExternal varibles in call start class

  • SayItSmart Smart in detail and Form element uses.

  • Other classes programming and uses. Add jar in Java build Path and change JRE system library

  • Troubleshooting guideline of IVR application from Admin, Error, Debug, Activity and customs logs

If you need any clarification. Please feel free to ask me in QnA section. 

Who this course is for:
  • People who are interested to learn contact center technology
  • People who are interested to learn Cisco IVR CVP
Course content
Expand 5 lectures 02:18:38
+ Introduction
5 lectures 02:18:38

Cisco CVP CallStudio IVR application concept and design for UCCE system. This video covers How to begin with CallStudio application. Reaching Welcome message. Select menu options, Handle Max tries logic(No Match and No input). validate application and run application in debug mode.   

Preview 21:55

This Video we have covered following points 

Audio files format and location to be place in CVP server   

Concept of logs. Enable debug log and activity log

Application deployment, Application compiler, General settings, root doc settings

Configuring IVR announcement and Application deployment
21:25

Design IVR with Call Start and App Start classes endpoints. Decision and Action element configuration and customization. Element Settings. SayItSmart plug in concept and Uses. Page Connector and Page entry. Database integration for reporting and fetch user information. Use of session and element data. load and use of log4j, property files. External VXML(toVXMLVariable) variables uses and Call transfer to ICM (Agent). FromExternal varibles in call start class

Designing, Building, Configuring Call handling in IVR and Transfer
45:58

SayItSmart Smart in detail and Form element uses. Other classes programming and uses


Configuring and customization SayItSmart
34:35

Add jar in Java build Path and change JRE system library

Troubleshooting guideline of IVR application from Admin, Error, Debug, Activity and customs logs

Troubleshooting IVR application
14:45