Cisco 210-060 CICD: Implementing Cisco Collaboration Devices

Explore how Cisco voice gateways connect to the PSTN via analog and digital interfaces, including VIX, Epix, FSS, and FXS ports, with one call per analog port and 911 service.

Discover how digital circuits like PRI provide 23 bearer channels plus one signaling channel for voice, enabling numbering and flexible call routing at the demarcation point.

Evaluate when to use PRI or digital circuits for offices, and apply toll bypass and gateway-based routing over IP to reduce long-distance costs.

Explore how internet telephony service providers enable SIP trunking with Cisco Cube, enabling media negotiation, fraud mitigation, and cost savings over traditional PRI and T1 circuits.

Explore voice and video codecs such as G.711, G.722, and G.729, and how DSPs and media resources enable transcoding between PSTN and VoIP with bandwidth considerations, sampling, and encoding.

Explore RTP/RTCP, secure RTP, and SIP signaling for voice and video; examine QoS concepts, including best effort, serve, and diffserv, latency under 150 ms and packet loss at 1%.

Explore how call routing works across the North American Numbering Plan, including area codes, prefixes, extensions, and dialing rules for local, long-distance, and international calls.

Examine call routing basics, numbering plans, and translation rules to route internal and PSTN calls across multi-site deployments, including site codes, digit manipulation, and caller ID translation.

Learn IP-based voip routing over IP networks, using SIP or Skinny signaling, call manager and unified communications manager, dial plans, route patterns, and voice gateways to PSTN.

Disable DNS reliance for calling to prevent delays. Maintain fixed phone configurations and avoid DNS discovery for the call manager.

Explore single-site, high-availability deployment scenarios for Cisco collaboration devices, using B6K/B7K and business edition, with redundant gateways and PSTN or SIP trunk connectivity.

Analyze centralized call processing with publisher/subscriber redundancy, multi-layer high availability, and SIP trunking in geo-redundant internet edges, supported by vss/vpc and scalable core designs.

Explore multi-site deployment with centralized call processing, using locations and regions to manage per-call bandwidth and codecs across sites, with device pools and inner cluster trunks.

Master gateway call routing basics for VoIP, telephony, and voice gateways, then configure licensing bundles and trusted address lists for SIP and H.323 connectivity.

Explore gateway call routing with dial peers, distinguishing pots and voip paths, mapping destination patterns to pstn or ip destinations, and configuring inbound and outbound call legs.

Learn inbound dow peer matching basics, including dns and annie variables, destination patterns, and port routing for pots and pri gateways, with practical dial-peer examples.

This lecture shows gateway call routing between two Austin sites using dial peers and inbound/outbound patterns, highlighting direct inward dialing, longest match, and two-stage dialing concepts.

Configure a router-on-a-stick gateway lab to route between VLANs, set up a server for unified communications manager, enable remote access, and evaluate config pro for voice gateway tasks.

Install Cisco Config Pro from scratch, enable http service, discover a voice gateway, and configure DHCP pools, routing, time synchronization, and licensing to explore CME, SRT, and Cube options.

Prepare the network for voice and video by using CDP, creating voice and data VLANs, configuring switch ports as access and voice VLAN, and enabling 802.1Q trunks and port fast.

Identify where to deploy DHCP and infrastructure services for Cisco collaboration, using option 150, ip helper addresses, and TFTP, with best practices for call manager and AP time synchronization.

Explain how IP phones boot, discover the voice VLAN via CDP, download config via TFTP, and register with the call manager through XML CNF files for skinny and SIP phones.

Configure the HQ switch and branch router to prepare a voice-ready LAN, creating VLANs 5, 10, and 50, enabling port fast, trunking, and auto queue OS.

Configure a custom virtual machine in vSphere to stand up Windows Server 2008 as a domain controller with Active Directory and DNS, using VLAN five and 10.150 IP range.

Configure a Windows server as a domain controller for a lab by setting time, date, IPv4, DNS loopback, and promoting to a new Active Directory forest.

Configure Windows domain services by installing Active Directory and DNS, create domain users, enable remote desktop, and validate connectivity for a unified communications manager deployment using OVA templates.

Deploy the Cisco CUCM publisher using the OVA templates, select the thousand-user node, and attach the media from the data store ISO to complete the lab deployment.

Deploy Cisco Unified Communications Manager (CUCM) using OVA templates in a lab, following the setup wizard to configure static IP, DNS, domain, SSL, and the first node in the cluster.

Use OVA templates to deploy CUCM and Unity Connection for a lab, choose a small 100-user deployment, fix a CD-ROM boot issue, then install the AMP server.

Guide through the Unity Connection setup wizard to deploy Unity Connection, configure IP, DNS, and time synchronization, and align with Call Manager and AD services.

Deploy the IM&P server from the OVA template in the cup folder, size for the presence template, and boot from ISO to integrate with call manager.

Explore Cisco prime collaboration provisioning and deploy the OVA with the application included on ESXi. Set up the base configuration, including hostname, network, and admin credentials for web access.

Deploy prime collaboration provisioning with ova templates, choosing the advanced 60-day eval to manage multiple clusters. Configure root and global admin passwords, then access the web interface.

Gain hands-on understanding of Cisco Unified Communications Manager administration via web interfaces, including serviceability, disaster recovery, and unified reporting, plus call manager express setup and key troubleshooting tools.

Explore Cisco Unity Connection interfaces, which resemble Unified Communications Manager with side navigation and sublayers, and manage voicemail, auto attendants, speech view, unified inbox, and Jabber presence.

Stand up the Cisco Unified Communications Manager by preparing VMware templates, configuring the publisher and subscribers, and completing post-install steps like licensing and TFTP for phone registration.

Practice post-standup steps for Cisco CUCM: remove DNS reliance by configuring phone URL parameters to IP, set date/time and AP references, and enable auto registration after activating core services.

Explore end user interfaces and portals for managing devices, pins, and contact details within Cisco Unified Communications. Learn how LDAP integration, single sign-on, and directory synchronization enable secure, user-driven access.

Configure end users in the local CUCM database, create user IDs, and assign them to phones and lines, enabling Jabber, presence, and mobility before Active Directory integration.

Learn how AD/LDAP integration synchronizes Active Directory users with Cisco Unified Communications Manager to enable single sign-on and streamlined authentication for Jabber and IP phones.

Configure endpoint templates in call manager, including phone button templates and soft key templates, to enable speed dials, BLF, conferencing, and call transfer.

Streamline Cisco collaboration device deployment by using bulk administration tool templates, auto registration, and auto user provisioning with IVR, while leveraging Prime Collaboration Manager for scalable end point management.

Activate services and configure the presence gateway to integrate the AMP server with Cisco Unified Communications Manager; set up SIP trunks and non-secure trunk profiles for Unity Connection.

Integrate Cisco Unity Connection with Unified Communications Manager by configuring a trunk, security profile, and voicemail pilot, then create a route pattern to the Unity Connection server.

Set up the Cisco IP communicator softphone on a desktop. Complete the audio setup wizard and configure the Unified Communications Manager server for a dedicated IPCC device and test calls.

Explore how profiles and templates automate device provisioning, user setup, and jabber configurations, using universal device/line templates and service profiles to streamline Active Directory integration.

Explore configuring Cisco Unified Communications Manager Express phones, including iPhone devices, MAC address mapping, lines and buttons, and firmware deployment via TFTP, with telephony service and voice register pool support.

Configure the Cisco Unified Communications Manager Express router using VLANs and trunking to enable VoIP on a U.S. 500 device, with lab steps and manual setup versus configuration assistant.

Enable telephony services in CME, configure the source address and time source, create VLANs and IP addresses, register an IP communicator with extension 2001, and establish basic switch and routing.

Access the Cisco end user portal to authenticate via ad or local credentials, change pins, and manage speed dials. Provision devices, set call forwarding, and review voicemail with Unity Connection.

Configure a Cisco 1971 phone from scratch without auto registration by adding the device in unified communications manager using its MAC address, model, and line settings.

Configure a Cisco SX20 telepresence codec in the call manager by adding the device, enabling anonymous web access, setting profiles, and assigning directory number 2010 for video testing.

Explore the Cisco SX20 telepresence codec admin portal via the web interface, covering call control, camera and input management, personalization, security, diagnostics, and maintenance tasks like backups and upgrades.

Explore advanced call coverage techniques in Cisco Unified Communications Manager, including directory number routing, voicemail forwarding, shared line appearances, and pickup group features.

Learn hunt groups and ACD in Cisco Unified Communications Manager, with line groups, broadcast, circular, and least-busy algorithms, then use call park and intercom for handoff.

Explore calling coverage by configuring a shared line for the sales group (ext 1200), apply hunt group and call park concepts, and adjust ring behavior and busy triggers.

Explains shared lines and BLF speed dial versus traditional speed dial, including status indicators and configuring on phones via templates, device settings, and the end-user portal.

Configure call park in Cisco Unified Communications Manager by reserving 1500–1599 as park numbers, assign a park key on Cisco phones, and tailor soft key templates for 9900/9971 devices.

Configure hunt groups and line groups in Cisco Unified Communications Manager to implement longest idle and broadcast distribution, set hunt pilots, and test call routing and voicemail options.

Configure basic call queuing and automatic call distribution in Cisco Unified Communications Manager, extend timers, set hunt groups and auto attendants, and test hold music and voicemail routing.

Explore calling restrictions and class of service in Cisco Unified Communications Manager, using partitions, calling search spaces, time schedules, and forced authorization codes to control PSTN and international calls.

Explore PSTN routing from gateways and call managers with a uniform dial plan, using route patterns, route lists, and route groups; gateways use longest match, managers use closest match.

Create partitions and calling search spaces to restrict dialing, assign partitions to extensions, and apply calling search bases on devices to enforce access policies and emergency dialing.

Learn to implement class control schedules by configuring time schedules, partitions, and call routing rules to allow or block calls by time of day, business hours, and time zone.

Connect to the PSTN by choosing the right service (PRI vs SIP trunks) and configure gateways, signaling, and QoS considerations for reliable VoIP in a unified communications environment.

Configure MGCP gateways to connect PRI to the PSTN and register with Cisco Unified Communications Manager, then define modules and PRI timeslots and verify with debug commands.

Configure a voice gateway for Cisco collaboration by defining card type, network clock, ISDN switch type, and time slots, then bind layer 3 signaling to the call manager.

Troubleshoot PRI and ISDN issues by cleaning up the call manager configuration, correcting channel counts, and establishing multiple frames; verify gateway registration and PSTN root patterns in lab steps.

this lecture walks through configuring a PSTN connection in a Cisco voice network by setting the T1 card type, clock, ISDN switch type, and dial peers toward the call manager.

Debug ISDN Q931 and digits from the PRI, configure MSP, and apply number typing to enable correct dialing and PSTN routing.

Configure digit manipulation and number typing to ensure the correct digits are sent to the PSTN, using gateway settings, device pools, and route patterns with discard digits and transform masks.

Configure a North American PSTN dial plan with route patterns, route groups, and route lists, including local and international calls, partitions, search spaces, and number blocking.

Prepare for exam readiness for the 210-060 and related Cisco collaboration certifications by reviewing the Q&A. Engage with blogs and communities to extend learning and certification paths.