CISA IT Service Delivery and Support Certified Practice Exam
3.6 (2 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
529 students enrolled

CISA IT Service Delivery and Support Certified Practice Exam

Attend this CISA IT Service Delivery and Support Certified Practice Exam will get a Good Score 80% on Main Exam
3.6 (2 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
529 students enrolled
Last updated 7/2020
English
CISA IT Service Delivery and Support Certified Practice Exam
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This course includes
  • 4 Practice Tests
  • Full lifetime access
  • Access on mobile
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Requirements
  • Any one who want to do CISA IT Service Delivery and Support Certified Practice Exam
Included in This Course
+ Practice Tests
4 Tests 111 questions
CISA IT Service Delivery and Support Certified Practice Exam - 01
25 questions
CISA IT Service Delivery and Support Certified Practice Exam - 02
25 questions
CISA IT Service Delivery and Support Certified Practice Exam - 03
24 questions
CISA IT Service Delivery and Support Certified Practice Exam - 04
37 questions
Description

Sample Questions

Q) Which of the following statements, an auditor uses to make sure that a Service Level Agreement Agreement (SLA) for availability requirements?

a) usage reports

b) Hardware reports

c) system logs

d) the availability of reports

e) None

Q) One of the advantages of quality of service (QoS), is as follows:

a) the overall availability and performance of the network will be significantly improved

b) Telcos will enable the company reports according to the level of fine service.

c) Participation Program will have a guaranteed level of service.

d) link security to be maintained to perform secure online transactions.

e) None

Q) Organization of outsourcing their service. Which of the following indicators will be better, to be included in the SLA?

a) The total number of users supported

b) The percentage of incidents resolved in the first call

c) The number of incidents reported to the help desk

d) The number of agents in charge phone

e) None

Q) The main objective of the service level management (SLM) is as follows:

a) identify, agree, record and manage service levels.

b) to ensure that services are able to provide the highest level of availability.

c) save the costs associated with maintenance to a minimum

d) monitor and report any violations of law in the management.

e) None


Who this course is for:
  • Those who want to get knowledge on Certification & Check your Skill Test while attend this Practice Test