
In this lecture you work through the five ways working with your manager fails and the move that replaces each one, then.
This course is built from five disciplines: the chief of staff role, the executive agenda, being a top performer, business and finance, and internal communications.
The map of the course
A dictionary for reading lectures written for other roles as your own work upward
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Managing Up Rewrite worksheet and fill it in for the next thing you owe your manager.
What the role looks like in a start-up, in a growing company and in a corporation
The triangle between the chief executive, the chief of staff and the team
Building trust while remaining invisible
Why the role exists at all, and what it is not
Managing the calendar as a strategy for the week rather than a schedule
Prioritisation with Eisenhower, ICE and impact mapping
Shielding an executive: filtering noise and protecting time
What you are allowed to decide on their behalf
Gathering and processing information from several sources
Preparing briefs and decision documents
Writing an executive summary that gets read
Preparing what a leader will say publicly
Working with the hidden power structure inside a company
Managing the interests of several stakeholders at once
Getting buy-in from senior people without formal authority
What to do when two executives want opposite things
Working through abrupt change: restructuring, mergers, external shocks
Decision protocols under uncertainty
Internal and external communication during a crisis
What to filter and what must be escalated immediately
How not to get stuck supporting someone forever
Building a team around the role
Carrying culture on behalf of a leader
The development track towards general management
The role inside an organisation, in detail rather than in theory
The competencies the job actually demands
The management tools used at this level
A checklist for assessing whether the work is effective
Running a strategy session at executive level
The tools used to develop strategy
Building a full strategic plan
Applying SWOT and PESTEL where they help rather than decorate
Developing corporate culture deliberately
Building and strengthening a leadership team
Embedding culture into daily work
Creating a code of conduct people can apply
Managing a product portfolio and an innovation pipeline
Developing and launching new offers
Evaluating and selecting projects
The systems used to manage the process
Building and implementing a marketing strategy
Techniques for raising sales effectiveness
Analysing and optimising channels
The management system that holds both
Financial planning and budget management
Financial analysis and risk management
Tools for improving financial performance
Capital management, and what an executive is measured on
Approaches to making a strategic decision
Crisis management under time pressure
Risk assessment and building an action plan
Scenario planning and managing uncertainty
Strategies and tools for change management
Running and supporting transformation projects
Building the change plan and monitoring it
Managing resistance and getting people involved
Integrating AI and digital technology into business processes
Evaluating trends and choosing which to act on
Running technology initiatives
Building a digital transformation strategy
How responsibility splits between strategic and operational leadership
Strategies and tactics for managing jointly
Coordinating strategic and operational work
Managing internal communication between the two
Talents, mindset type and the potential matrix
Engagement and burnout, measured rather than felt
Performance, loyalty and professionalism as separate things
The homework: running the audit on yourself
What the Gallup research established about top performers
What separates them from people who simply work hard
Whether this is a fixed trait or a set of behaviours
What it takes to move into that group
How Google assesses who is genuinely strong
The criteria that get used and the ones that get talked about
What this tells you about your own evaluation
What to do with that information
Operating without waiting to be directed
Becoming the person a company brings problems to
Choosing what to take on and what to decline
The difference between busy and useful
Managing upward as a skill rather than as politics
What Netflix does differently here
Micromanagement: why it starts, and what actually stops it
Reporting in a form your manager will thank you for
What effective team membership consists of
The Lencioni test applied to yourself
Where individual strength turns into a team problem
What to change once you see your result
What overdelivery means and what it does not
Using objectives to make it visible upward
How performance review reads your work
Choosing where to exceed and where to simply meet
Why traditional time management stopped working for knowledge work
Applying Agile principles to your own week
Working in cycles rather than lists
What to do when priorities change mid-week
How growth inside a company actually happens
Learning and development from the employee's side
Asking for development rather than waiting for it
What to build when nothing is offered
This course contains the use of artificial intelligence.
Managing up is usually mistaken for getting along with your boss. It is actually four separate skills, and none of them is charm.
Why good proposals die
You bring something well thought through. It gets a polite response and no decision. What went wrong is almost never the idea. It is that the proposal arrived in the wrong week, framed around your problem rather than theirs, in a format that took eleven minutes to read, without the one number that would have made the answer obvious. I have watched better ideas than mine lose to worse ones presented properly, and it took an embarrassingly long time to stop calling that unfair and start calling it a skill I did not have.
What this course actually covers
Five blocks. First, the professional version of this work — the chief of staff role: managing an executive's focus and calendar, synthesising information into briefs they act on, working with the hidden power structure, getting agreement from senior people without authority, and supporting a leader through a crisis. Second, their agenda: ten lessons on what a chief executive actually decides across direction, team, product, growth, money, crisis, technology and operations. Third, being worth listening to — a personal audit, working with your own manager, overdelivering visibly, and communicating so you are understood the first time. Fourth, their language: market structure, competition, economics, regulation, risk and the three financial statements, so a proposal can be argued in numbers. Fifth, being heard beyond one room — audiences, channels, delivering bad news, and measuring whether the message landed.
A note on two of the blocks
The business and communication blocks were recorded inside a people-function frame, and the last lesson of the finance block is explicitly about justifying a function's initiatives financially. The material itself is not domain-specific: STEEPLE, Porter's five forces, the Boston matrix, the three financial statements and audience segmentation do not change depending on whose proposal is being defended.
Who is teaching this
I am Mike. I built the people system at Preply as it became a unicorn, reporting into and arguing with founders through that entire period, and I have worked at Wargaming, iDeals and Alfa-Bank. More than 1.6 million students have enrolled in my courses across 185 countries, and over 150,000 specialists have gone through my programmes. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
What is included
Lifetime access to all 41 lessons
Active instructor support in the Q&A section
A Udemy Certificate of Completion
Working material: the executive brief structure, prioritisation with Eisenhower and ICE, the personal audit, Porter's five forces, the three financial statements, audience personas and the channel mix
Real practice from Google, Netflix and others
Where to start
Take the last written update you sent upward and read it as your manager would, in the ninety seconds they actually had. If the decision they needed to make is not obvious in the first three lines, that is where this course starts. Enrol now and start today.