
Engage in hands-on learning with chatgpt for it workers, focusing on generating scripts, debugging code, configuring routers, planning migrations, writing policies, and creating support scripts and standard operating procedures.
Explore chatgpt, an OpenAI large language model based on gpt that generates human-like answers to natural language queries. Learn about accuracy improvements, errors, and accessing the free version at chat.openai.com.
Explore the ChatGPT interface and its tools for IT tasks: chat messages, image creation, brainstorming, file uploads, summarization, image analysis, reasoning, web search, GPTs, and personalized settings.
Explore SearchGPT, blending built-in knowledge with web search to deliver up-to-date results on weather, news, and technical docs. It shows sources for verification across Azure, Microsoft 365, AWS, and GCP.
Learn how ChatGPT can assist scripting tasks for IT professionals, exploring practical techniques and examples.
Explore the canvas tool to explain code lines, clarify design or architecture documents, and create Azure and AWS architecture plans, with Python execution in an emulated environment for debugging.
Open Active Directory Domain Services and use PowerShell to list user accounts with passwords set to never expire, then verify results in PowerShell ISE, including administrator, guest, and Bob Ross.
Use ChatGPT to generate a PowerShell command listing processes with name, ID, virtual memory, and paged memory, then format memory in megabytes with two decimals in a table.
Use PowerShell to ping all IPs on a subnet with Test-Connection, via ChatGPT. Run the script in PowerShell ISE to identify active addresses and DHCP vs static.
Troubleshoot a PowerShell script that lists inactive users, using ChatGPT to verify syntax and spot issues, including a missing dash in select-object, and generate corrected scripts.
Modify multiple active directory objects in bulk by generating a PowerShell script with ChatGPT to update department from advertising to marketing in the RTSNetworking.com domain.
Use PowerShell to search the Active Directory for users with a department of sales and move them into the sales organizational unit, demonstrating automation for thousands of accounts.
Explore how to generate a PowerShell script with ChatGPT using the Canvas interface to query a Windows PC's OS version, system name, system model, processor, baseboard manufacturer, and installed memory.
Learn how to use ChatGPT to analyze a Python script, understand its function, and identify errors such as a missing closing parenthesis, with example approaches.
Generate a basic Python script with ChatGPT to get your computer name, then open and run it in canvas and debug the output in a sandbox environment.
Explore ChatGPT for systems administrators and understand what ChatGPT can do for systems administrators in this section.
Plan and execute a Windows Server migration from 2016 to 2022 by assessing hardware requirements, backing up data, testing, performing the migration, verifying, and decommissioning the old server.
Learn to interpret event viewer COM warnings using ChatGPT for meaning, then fix local activation permissions by opening component services (Windows key + R, dcomcnfg) and updating access permissions.
Explore Hyper-V fault tolerance by comparing options like failover cluster, Hyper-V Replica, storage space direct, and third-party solutions, then follow detailed steps to set up a Hyper-V Replica.
Learn how to create a Windows VPN connection on Windows 11 by configuring a built-in VPN, entering the server address 20.1.58.7, and saving the connection for easy future access.
Explore ChatGPT for networking in this section, tailored to IT workers, and understand how ChatGPT applies to networking tasks.
Learn router configurations through a hands-on network simulation, practicing Cisco commands to configure routes with a next hop, using enable, configure terminal, and ip route, with ChatGPT providing exact syntax.
ChatGPT speeds up ip addressing tasks by calculating the network ID 172.16.96.0, broadcast 172.16.111.255, and the usable host range 172.16.96.1 to 172.16.111.254 for a 255.255.240.0 subnet, totaling 4,094 hosts.
Explore how ChatGPT for cloud helps IT workers leverage AI for cloud tasks and operations.
Create a new Azure user via portal: log in to Azure Active Directory, add Bob Ross with BRoss, usage location India, and add to the sales group as user administrator.
Discover Azure storage types and their use cases, including blob storage for unstructured data, files for shared folders, queues, table storage, disk storage, and Azure Data Lake.
Use ChatGPT to understand new technologies, explain at multiple levels, and compare SKUs, with use-case scenarios like Azure SQL server, Azure SQL virtual machine, and elastic pool.
Learn the differences between Azure SQL offerings—SQL servers, elastic pools, and SQL virtual machines—through simple, real-world analogies and beginner-friendly explanations.
Explore how to use ChatGPT to troubleshoot IT issues, applying practical prompts and guidance to diagnose and resolve problems efficiently.
Learn to generate troubleshooting articles with ChatGPT, using a fictional flux capacitor as a springboard to real-world topics like active directory replication, DNS, time sync, and site design.
ChatGPT for IT workers demonstrates a practical website troubleshooting workflow, guiding you to verify site availability, test your internet connection, check for firewalls, and clear cache and cookies.
Diagnose and fix trust relationship errors between workstations and the primary domain by restarting, rejoining the domain, and resetting the computer account in Active Directory.
Learn to apply ChatGPT for migration tasks, enabling IT workers to streamline migration processes with AI-driven guidance.
Develop a migration plan for Azure by assessing the current environment, defining the migration approach, choosing Azure services, testing, executing, validating post-migration, optimizing the environment, and planning ongoing maintenance.
Identify common Azure migration mistakes and learn to assess the current environment, security, cost, downtime planning, staff training, and the impact on existing applications.
Learn how to migrate Hyper-V virtual machines from on-premise environment to Azure using Azure Site Recovery, PowerShell, or Azure Migrate, including preparing the environment, uploading VHD files, and creating VMs.
Explore GPTs within ChatGPT, learn to browse categories like writing, productivity, education, and programming, and add GPTs to build websites, summarize PDFs, and boost IT tasks.
Learn to use a ChatGPT driven website generator to quickly create and publish a free AI-generated website, customize pages, add services, and configure SEO and privacy settings.
Gain hands-on experience by creating a website with ChatGPT for Atlantis MSP, listing cloud service and management, network and infrastructure support, cybersecurity and compliance, and backup and disaster recovery.
Explore how ChatGPT supports policies, procedures, and documentation within IT workflows, helping IT workers streamline governance and record-keeping.
Create a knowledge base article on setting up a new user account in Active Directory, covering GUI steps and PowerShell commands with New-ADUser.
Discover the benefits of moving to the cloud, such as cost savings, scalability, agility, and enhanced security, while considering drawbacks like internet dependence, data privacy, compliance, and vendor lock-in.
Define and implement an it support policy model that outlines scope, responsibilities, ticketing, security, remote support, licensing, and ongoing review to ensure timely, prioritized help for all employees.
Create a comprehensive help desk standard operating procedure using ChatGPT, outlining purpose, scope, roles, escalation, documentation, and change management for accessible, non-IT readers.
Create an effective helpdesk call script that guides agents through empathetic greetings, information gathering, troubleshooting steps, knowledge-base references, and escalation to on-site support when needed.
Create and customize an email outage notification template to inform end users, provide updates, and reduce help desk calls during service outages.
Learn to create a sample disaster recovery plan for IT support using ChatGPT, detailing plan overview, data backup and recovery, emergency contact lists, and critical IT systems and apps.
Craft a Windows systems administrator job description that defines responsibilities, qualifications, and required virtualization knowledge (Hyper-V, VMware), using a template for internal or job-board use.
Version 2.1 updated October 8, 2025
This may be the most useful course you have ever taken! ChatGPT and AI are revolutionizing all industries. ChatGPT is perhaps the largest single step in the technology industry, ever! ChatGPT has been designed to generate human-like responses to natural language input, with the purpose of assisting and communicating with humans. The benefits are enormous to all industries, especially the IT industry!
This course is designed for IT technical professionals who work with or alongside IT departments or technology teams. The course aims to provide students with an understanding of how ChatGPT can be used while completing daily job tasks
The course will cover a range of topics that ChatGPT can assist with, including scripting, networking, security, cloud, troubleshooting, migrations, creating policies and procedures, and more.
Throughout the course, students will gain practical knowledge and skills through hands-on exercises and real-world scenarios that they can run in their own environment.
Demonstrations using ChatGPT include:
SearchGPT
Creating a Powershell script
Creating a Python script
Troubleshooting powershell script errors
Troubleshooting error and warning messages
Generating steps to create users in Azure
IP subnetting
Generating Cisco commands
Creating IT support policies
Creating Standard Operating Procedure documentation
Creating disaster recovery plans
Generating knowledge base articles
Prompt Engineering
Fill in the blank prompting
Chain of thought prompting
Comparative prompting
Tabular format prompting
Zero-shot, One-shot, and few shot prompting
Ask before answer prompting
Perspective prompting
Constructive critique prompting
Reverse prompting
I what you to act as prompting
All of the above will be completed using ChatGPT!
By the end of the course, students will be able to use ChatGPT effectively to complete common and complex tasks.