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Discover how ChatGPT, a GPT-4 AI language model, helps IT professionals diagnose issues, automate tasks, and create clear documentation.
Learn to use ChatGPT in IT as a powerful but fallible tool by verifying outputs, cross-referencing with trusted sources, testing in sandbox environments, and protecting confidential data.
Set up a ChatGPT account on OpenAI.com, sign up, verify, and use the free version to enhance IT operations with prompts, memory, and MFA.
Master basic commands and interactions with ChatGPT to boost IT productivity by crafting clear prompts, providing context, and generating step-by-step guides and scripts for IT tasks.
Discover how to use ChatGPT to troubleshoot a slow Windows 10 system, guiding through updates, task manager checks, malware scans, disk cleanup, and performance tweaks.
Demonstrates creating a company-wide virus and malware removal procedure for Windows 10 PCs with Windows Defender, a step-by-step checklist, incident logging, ConnectWise Manage ticketing, escalation, and Microsoft Safety Scanner.
Learn to use ChatGPT to streamline server administration, from setting up Windows or Linux servers to installing roles, monitoring performance, and troubleshooting.
Access and interpret Windows event logs with ChatGPT, enabling auditing and viewing 4624 and 4625 events in Event Viewer, and explore automation with PowerShell or SIEM.
Demonstrate how ChatGPT enhances PowerShell and Linux scripting to automate user creation in Active Directory and folder creation on Ubuntu, with emphasis on development testing and production safety.
Learn how to use ChatGPT for system admins to plan and execute server migrations, including assessment and planning, backups, Azure migrations, and post-migration validation.
Explore how ai applies to Linux administration, using tools like ChatGPT and Copilot to automate tasks, fix scripts, explain errors, and generate documentation.
Discover how ai acts as a smart assistant for sysadmins, speeding scripts, logs, and documentation. Embrace proactive workflows, security guidance, and rapid learning to gain a competitive edge.
Harness ChatGPT to streamline Microsoft 365 administration by generating PowerShell scripts for user management, guiding web UI tasks in the admin center, and reducing errors through step-by-step instructions.
Explore how ChatGPT guides a Microsoft 365 administrator to reduce spam and phishing by adjusting anti-spam policies, threat protections, and user education, with MFA and quarantine controls.
Automate Microsoft 365 user provisioning with PowerShell and the Azure Active Directory module to create users, assign licenses, and set contact details and the company default mailbox policy using ChatGPT.
Discover how ChatGPT speeds network configuration and management—from provisioning Cisco routers with VPN and DHCP to CLI prompts, WAN troubleshooting, and security best practices.
Learn how to use ChatGPT to optimize network performance by generating QoS configurations for Cisco routers and Watchguard firewalls, prioritizing VoIP, with class maps, policy maps, and verification.
Discover how ChatGPT enhances IT communication and collaboration by drafting clear emails, coordinating maintenance windows, and generating agendas and meeting notes for teams.
ChatGPT boosts IT productivity by generating and neatening documentation for tasks like perfmon setups on virtual machines, with ready-to-paste formats for Confluence or IT Glue.
Leverage ChatGPT to design and manage backups and disaster recovery, follow best practices, configure backup schedules, and draft actionable recovery procedures for Hyper-V environments.
Develop new IT skills with ChatGPT by practicing troubleshooting, learning technologies, reviewing code, automating tasks, and simulating cybersecurity and real-world scenarios.
Learn to upload and query log files—application, Windows, event viewer exports, and error dumps—for rapid error detection, pattern spotting, and concise dot-point summaries, while safeguarding sensitive data.
AI for System Administrators is a comprehensive, practical course designed specifically for IT professionals who want to integrate AI tools including ChatGPT, Claude, and Microsoft Copilot into their day-to-day workflows across system administration, network administration, IT support, and Microsoft 365 management.
The course begins with a clear, practical introduction to modern AI language models, covering how they work, what they are genuinely capable of in an IT context, and how to choose between the available tools for different tasks. From there it moves into practical applications across core IT disciplines.
Topics covered include using AI for IT support to diagnose issues and generate resolution guides, script generation and automation using PowerShell, Bash, and Python through natural language prompting, Microsoft 365 administration tasks including user provisioning and policy management, network device configuration and AI-assisted troubleshooting, and server administration and maintenance automation. Each area is covered through real-world demonstrations and practical exercises drawn from actual IT workflows rather than abstract scenarios.
The course also addresses ethical considerations for using AI in a professional IT environment, including validating AI-generated outputs, managing data privacy, and applying AI responsibly in a workplace context.
The course is designed for system administrators wanting to automate repetitive tasks and work more efficiently, network administrators wanting to accelerate configuration and troubleshooting workflows, IT support technicians and helpdesk professionals, Microsoft 365 administrators, IT managers wanting to understand where AI fits into team workflows, and any IT professional who wants to develop practical AI skills rather than just theoretical awareness.
Please note that this course is intended for educational purposes only.
Upon completion, students receive a Certificate of Completion suitable for adding to a résumé or LinkedIn profile.