Chargeback Reason Codes in Card Payments
What you'll learn
- You'll learn about the usual types of chargeback reason codes in credit card payments
- You'll learn about the four main categories of chargeback reason codes (fraud, authorization error, processing error and consumer disputes)
- You'll learn about the most frequent types of fraud reason codes (fraudulent processing, EMV shift, others)
- You'll learn about the most frequent types of authorization reason codes (missing authorization, declined authorization, stolen card, etc)
- You'll learn about the most frequent types of processing error reason codes (late presentment, currency mismatches, others)
- You'll learn about the most frequent types of consumer dispute reason codes (disputes over goods, credit not processed, others)
- You don't need prior knowledge (knowledge of payments or dispute resolution helps, naturally, but is NOT required)
THE CHARGEBACK WAY OF LIFE
You may know that, for a merchant (or their bank, the acquirer/merchant bank), chargebacks are a nightmare.
In short, a credit card owner claims they should obtain their money back due to something that went wrong in a transaction.
And you'll find that fraud, disputes over the goods, authorization errors, and many other types come in here.
Chargebacks represent difficult obstacles for both acquiring and issuing bank.
You'll get to know each chargeback is usually represent by something called the "reason code", which (unsurprisingly), states the reason for that chargeback.
Therefore, if you're any payment professional that deals with credit card transactions, you'll agree that intimately knowing the usual reason codes is essential.
Naturally, you may know that these specific codes change, depending on the credit card company. But there are general patterns.
In this course, you are going to learn about the most common types of chargeback reason codes.
P.S.: This course is part of my larger, more comprehensive "Introduction to Dispute Resolution Course".
THE PERFECT COURSE... FOR WHOM?
You'll find this course is targeted at different types of people. Naturally, if you're any current or future dispute management professional, you will find this course useful. But if you're any other professional that aims to know more about how disputes are resolved, you will also find value in it.
More specifically, you're the ideal student for this course if:
You will directly deal with dispute management or resolution;
You want to know more about the different types of dispute resolution (both litigation and ADR, offline or not);
You want to specifically know how to address disputes involving merchants and cardholders (as a bank or merchant);
You want to know more about the different types of reason codes for chargebacks (and how to prevent them);
You want to know how to perform dispute resolution using multiple methods (negotiation, mediation and/or arbitration);
LET ME TELL YOU... EVERYTHING
Some people - including me - love to know what they're getting in a package.
And by this, I mean, EVERYTHING that is in the package.
You'll learn about the major categories of chargeback reason codes: fraud, authorization errors, processing errors, customer disputes;
You'll learn about the usual types of chargeback reason codes due to fraud (not authorised or recognised transactions, fraudulent processing, monitored merchant or monitored card, the EMV liability shift);
You'll learn about the usual types of chargeback reason codes due to authorization issues (missing or declined authorisation, card in recovery/lost card/stolen card, invalid authorization information),
You'll learn about the usual types of chargeback reason codes due to processing errors (late presentment, invalid transaction code or invalid transaction data, duplicated payment or paid by other means, currency mismatches);
You'll learn about the usual types of chargeback reason codes due to consumer disputes (mismatches in terms of goods - counterfeit, misrepresented, not delivered, others - cancelled or incomplete transactions, credit not processed);
MY INVITATION TO YOU
Remember that you always have a 30-day money-back guarantee, so there is no risk for you.
Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.
If you think this course is a fit and can take your dispute resolution knowledge to the next level... it would be a pleasure to have you as a student.
See you on the other side!
Who this course is for:
- You're a dispute resolution professional at a banking institution (either an acquiring or issuing bank)
- You're a merchant (or an employee of one) that wants to deal with cardholder disputes more easily
- You're just any professional interested in knowing more about payment disputes (or payments in general)
I have what could be considered an unconventional background as a coach. I don’t come from psychology or medicine. In fact, I come from tech. I created two tech startups that reached million-dollar valuations, backed by the MIT-Portugal IEI startup accelerator, afterwards becoming its Intelligence Lead.
After years of coaching and mentoring startup founders on talent management, emotional management, influence and persuasion, among other topics, I started being requested by executives and investors, like venture capitalists, with more complex, large-scale problems.
After years of doing executive work, I started specializing in coaching asset management professionals. With the signing of my first fund manager/CIO clients, I started adapting my performance and influence techniques for purposes such as talent management for PMs and analysts, fundraising from allocators, effective leading a team, and properly assessing talent for compensation/promotion/allocation increases.
I currently provide performance coaching and influence/persuasion coaching for executives and asset management professionals, mostly but not limited to purposes like managing people, leading and closing sales/capital commitments.