Certified Supplier Quality Manager Training

Identify and assess risks using ISO 31000 definitions, distinguishing threats from opportunities, and manage probability and impact with risk and issue registers for effective risk management.

Learn the five steps of risk management: plan, identify, analyze with probability and impact, plan responses, and monitor risks, using brainstorming and a risk assessment matrix to prioritize high risks.

Apply risk based thinking at the system level to manage supply chain risk, prioritize high-risk suppliers, and develop business continuity and contingency plans.

Explain the business continuity plan to prevent and recover from high-risk threats with a defined chain of command and backups, and contrast it with contingency planning for non-extreme events.

Identify four risk response strategies for negative risks—avoid, mitigate, transfer, and accept— with practical steps like supplier due diligence, inspections, monitoring, and contingency planning.

Explore prevention strategies for counterfeit materials within supplier quality management, including definitions, key standards, and supply chain mapping to mitigate risks in life-critical components.

Map your supply chain to trace material from suppliers to customers and identify weak links for counterfeit risk, spotting counterfeit items by low price, poor packing, or logos.

Updates to the Csscp BOK section two increase risk management questions from 14 to 19 and introduce supply chain resilience, supplier risk identification and categorization with Catholic portfolio segmentation model.

Identify supplier risks and categorize them using the two-by-two acrylic portfolio segmentation model, prioritizing strategic, leverage, bottleneck, and non-critical suppliers for targeted risk mitigation.

Learn to identify, analyze, and prioritize supplier quality risks using tools like brainstorming, FMEA, FTA, Ishikawa diagrams, and flowcharts, and build risk registers and action plans.

Identify, assess and prioritize risks using probability and impact to focus on high-priority risks, with qualitative analysis and a probability–impact matrix.

Explore decision analysis, FMEA, fault tree analysis, and process audits to assess and prioritize risks, contrasted with the probability and impact matrix used in bid evaluations.

Explore how fmea identifies potential failures, analyzes their effects, and uses severity, occurrence, and detection to prioritize actions via the risk priority number in a proactive design process.

Use fault tree analysis with and/or gates to assess systems, exploit redundancy to boost reliability, and compare serial versus parallel configurations.

Conduct a process audit as a risk-management tool by comparing actual processes to documented criteria, gathering objective evidence, and highlighting gaps; recognize product and system audits as broader scopes.

Examine mitigation control through the supplier inspection and test plan, linking contract requirements to tests, acceptance criteria, and hold, witness, or review points.

Apply the pdca cycle to risk mitigation, using lean tools and product audits to plan, act, check, and continually improve the effectiveness of mitigation actions.

Section three covers supplier selection and part qualification, detailing requirements definition, supplier selection planning, and part, process, and service qualification, plus internal design reviews.

Conduct an internal design review to define requirements before supplier selection, as design for X determines cost, quality, manufacturing, assembly, reliability, and logistics.

Explore design review, verification, and validation per ISO 9000:2015, and learn how to confirm that design outputs meet inputs through live or simulated tests before supplier handoff.

Identify and specify supplier requirements, including functional, reliability, physical, logistics, inspection, documentation, cost, manufacturing standards, and government regulations, while managing ambiguities, conflicts, sub-supplier pass-through, and tolerances.

In the 2023 csqp updates, section 3a adds manufacturability evaluation to identifying requirements, guiding supplier selection and part qualification by assessing design for manufacturability, cost, feasibility and safety.

Evaluate existing suppliers on price, quality, delivery, lead time, responsiveness, capability, and capacity using weighted scores to select the best fit; also identify potential suppliers for new products.

Evaluate suppliers using self assessment, audits, financial analysis, and third party certification status to support supplier selection. Use self assessment to collect organization, quality management, and regulatory details with references.

Explore the three audit types: first party (internal), second party (customer on suppliers), and third party (independent external) audits, and how they verify contractual requirements.

Assess supplier financial status to ensure reliability and avoid bankruptcy or supply delays. Review past two or three years of financials and public signals like layoffs or lost customers.

Explore third party certification and regulatory compliance within supplier evaluation, covering system-related standards like ISO 9001, ISO 14001, AS9100D, ISO 13485, and product marks such as CE, CSA, FM, UL.

Evaluate existing and potential suppliers using decision analysis and selection matrices, then assess strategic, commercial, reputation, and functional risks with weightages to select one or two suppliers.

Discover how distributors differ from suppliers, their role as supply chain intermediaries, and how to evaluate their inventory, logistics, quality, and delivery performance.

Learn quality function deployment (qfd) to translate the voice of the customer into product requirements, what and how relationships, and quality measures across the product life cycle.

Utilize the quality function deployment, or house of quality, to translate the voice of the customer into product features, then use weighted decision matrices to rank suppliers.

Master technical review concepts for supplier qualification by interpreting drawings, including first and third angle projections, title blocks, lines, dimensioning, tolerancing, and GD&T symbols.

Learn how to communicate three-dimensional parts with drawings and projections, including top plan view, front and side elevations, and the four-quadrant first and third angle schemes.

Define a title block on every drawing that shows organization name and logo, drawing title and number, sheet and revision, unit, scale, projection, approvals, tolerances, notes, and zones.

Identify the eight essential drawing lines—construction, object boundary, hidden, centerline, dimension, break, cutting plane, and hatch/section lines—and their practical use in technical drawings.

Explain tolerances defining upper and lower limits for shaft and hole, show ± values, and outline clearance, interference, and transition fits with unilateral and bilateral tolerances to ensure interchangeability.

Geometric dimensioning and tolerancing (GD&T) provides a universal language of symbols to define tolerances, including flatness and perpendicularity, ensuring suppliers, inspectors, and buyers agree on functional limits.

Clarify the distinction between datum and datum feature in GD&T, explain six degrees of freedom, and demonstrate the 3-2-1 rule for primary, secondary, and tertiary datums.

Explore the ASME Y14.5 GD&T symbols and MMC/LMC concepts, and see how primary, secondary, and tertiary datum planes fix hole location.

Build a strong supplier relationship from the start by collaborating to define quality characteristics, aligning requirements, and conducting kickoff meetings to clarify contacts and expectations.

Develop a 13-item part, process and service qualification plan, covering calibration requirements, sample size, first article inspection, measurement system analysis, process flow diagrams, FMEA, and PPAP in the next sub-subsection.

Explore how sampling uses statistic versus population parameter to infer quality, manage producer's and buyer's risk, and apply ANSI/ASQ Z1.4 and Z1.9 attribute sampling to determine sample size and acceptance.

Learn how first article inspection uses a random sample from first mass production lot, excluding prototypes, and requires a detailed report per contract on dimensions, finishing, color, and weight density.

Explore measurement system analysis, recognizing that production and measurement variation exist, and that operator, instrument, and procedure shape accuracy, precision, bias, linearity, stability, and the true versus reference value.

Explore the process flow diagram (PFD) within qualification planning, compare it to a flowchart, and show how PFD links to FMEA and the control plan with a chair manufacturing example.

Understand failure mode and effects analysis (FMEA) using severity, occurrence, and detection to determine the risk priority number for action. Distinguish design FMEA (DFMEA) from process FMEA (PFMEA) across design and manufacturing stages.

Explore control plans as a flexible tool in qualification planning, detailing process owners, measurements, and control charts to maintain chair leg length within specified limits.

Translate the voice of the customer into measurable critical to quality (CTQ) requirements. Break VOC into CTQs such as timeliness and a patient consultation that lasts at least ten minutes.

Explore process capability concepts by comparing control and specification limits, and using Cp, Cpk, Pp, and Ppk to assess short- and long-term capability.

Explore the three planning elements of qualification: material and performance testing, appearance approval, and internal process validation. Learn how these tests and approvals support part, process, and service qualification planning.

Learn the Production Part Approval Process (PPAP) and how it uses First Article Inspection, MSA, and Process Flow Diagram to ensure supplier quality in the automobile and aerospace industries.

Explore the production part approval process (ppap), its 18 document requirements, and the five submission levels, including the part submission warrant (psw) as the cover sheet.

Collaborate with internal teams to interpret PPAP results, validate requirements, and review control plans and FMEA. Buyers review documents and samples across PPAP levels, deciding approval, rejection, or conditional approval.

Explore the 2023 CSQP updates, focusing on CoC, CoA, and PRR in section three. Clarify CoC and CoA definitions and explain production readiness reviews for supplier qualification.

Analyze supplier performance data to produce periodic scorecards and dashboards, focusing on cost, quality, schedule, and responsiveness, with weighted criteria for critical suppliers.

Explore lean principles for supplier process performance, applying tools like 5S, Kaizen, value stream mapping, Kanban, and takt time to identify value, create flow, pull, and seek perfection.

Apply the 5S lean method to keep your workplace clean and organized. Learn Seiri, Seiton, Seison, Seiketsu, Shitsuke, the five steps that sustain standardized, efficient setups.

Learn how Kaizen drives daily, bottom-up improvements by eliminating waste, standardizing processes, and celebrating results, and distinguish Kaizen Blitz as a rapid, focused improvement event.

Identify value from the customer and map the value stream to reveal information flow. Compare current and future state maps to reduce waiting and lead time from supplier to customer.

Explore lean's single minute exchange of die (smed) to convert from one product to another quickly, separating internal and external setup to reduce changes, inventory, and defects.

Learn how the pull system reduces work in progress and inventory through just-in-time practices and kanban cards, contrasting with push forecasts.

Identify and eliminate the eight muda wastes in lean processes using the tim woods framework: transportation, inventory, motion, waiting, over processing, over production, defects, and under utilized staff.

Standardize work processes to a single baseline and revise standard work when better methods emerge, enabling consistent execution and continuous improvement.

Calculate takt time by dividing net operating time by customer demand to set the production beat that meets demand, accounting for breaks and lean pull.

Explore poke yoke, or error proofing, to prevent inadvertent mistakes and detect issues in lean production, with prevention and detection examples from packaging lines, car keys, and fuel gauges.

Discover 2023 ASQ CSQP updates to supplier performance monitoring, including added on time delivery (OTD) and on time in full delivery (OTIF) metrics with measurement examples.

Explore supplier process capabilities and controls in 2023 updates, highlighting lean tools like 5s, kaizen, value stream mapping, and eight types of wastes, and assess quality, volume, timeliness, and flexibility.

this lecture presents the 2023 asq csqp updates on waste, focusing on muda, mura, and murray, and the eight types of muda waste.

Learn to assess nonconforming material using ISO 9000 definitions, classify issues as minor, major, or critical, and apply MRB dispositions to control nonconforming outputs and manage risk.

Apply risk management to assess nonconforming supplier parts, classify risk by impact and probability, and disposition using avoidance, mitigation, acceptance, or transfer.

Master root cause analysis as a structured approach to identify root causes using tools like 5 why's and cause-and-effect diagrams, and collaborate with suppliers to implement corrective and preventive actions.

Analyze production records on the shop floor to trace root causes by reviewing drawings, shop travelers, inspection data, and calibrated instruments, including electronic records.

Use flowcharts to map process flow for root cause analysis, with start and end, process boxes, decision diamonds, and arrows illustrating steps such as cutting, welding, and inspection.

Use check sheets to manually collect defect data, tally observations, and reveal patterns for root cause analysis; compare bottle types and locations to prioritize improvements before Pareto analysis.

Use the Ishikawa fishbone diagram to map the effect to its causes in root cause analysis; brainstorm top categories like material, method, machine, and environment, then verify with data.

Apply the pareto principle to identify the vital few causes driving most problems, and use a pareto chart to separate them from trivial many, prioritizing corrective actions.

Apply fault tree analysis and measurement system analysis to identify root causes and system reliability, then introduce fundamental concepts of design of experiments for foundational understanding.

Explore design of experiments as a method to relate factors such as AC, passengers, tire pressure, and speed to car mileage, and learn why one-factor-at-a-time testing is inefficient.

Explore design of experiments concepts: factors, treatment, and response, along with error, nuisance factors, blocking, randomized block design, randomization, and replication to ensure robust results.

Learn to plot design of experiments results and derive a predictive equation for output from two factors, milk and sugar, including interaction plots.

Explore supplier collaboration in corrective and preventive actions, update FMEA and control plans, and apply SPC and design changes to strengthen supplier quality.

Learn to identify and implement preventive actions that eliminate potential nonconformities, using data trends, FMEA, and risk management, with methods like poka-yoke, process design changes, and redundant systems.

Update the FMEA and control plan to reflect corrective and preventive actions, incorporating new controls and re-evaluating risk priorities.

Design changes arise from corrective and preventive actions, market changes, and customer feedback in pre/post-production; manage revision control, update drawings, obtain approvals, and communicate revisions with a revision triangle.

Learn statistical process control basics, including control limits and specification limits, and identify chart types like run charts, x-bar r charts, and x-bar charts for monitoring process behavior.

Learn how to select control charts for measurement and defects data, and understand when to use IMR and X bar R, X bar S, C, U, NP, and P charts.

Discover how to apply np and p charts to monitor defectives, using constant vs variable subgroup sizes, grounded in binomial distribution, with upper and lower control limits.

Explore how to apply c charts and u charts to count defects, using constant vs variable subgroup sizes, Poisson-based limits, and practical examples like book typos and bulb production.

Explore when to use IMR (XMR) charts, X bar R, and X bar S by subgroup size, and how to set control limits with constants.

Explore how control charts use upper and lower limits to distinguish common (random) variation from special (assignable) causes, and act via root-cause analysis, signal, and chart rules.

Explore process capability with Cp and Cpk, showing how centering affects Cpk while Cp remains indifferent; learn to compare Cpu and Cpl against specification limits.

Compare Cp and Cpk with Pp and Ppk using sigma within and sigma overall to understand short-term versus long-term process capability and performance.

The lecture explains the 8D problem-solving approach, its Ford Tops origins, and its eight steps from D0 to D8, emphasizing team-based root-cause analysis using data and facts.

Explore the basics of supplier quality auditing, focusing on planning and conducting audits, the types of audits (product, process, management system), and the structure of section 5A1.

Learn the fundamentals of audit: definitions of audit, audit criteria, and audit evidence, and how a systematic, independent, and documented process compares evidence to the required criteria.

Classify audits by scope (product, process, system) and by party (first, second, third); learn how internal and external audits ensure independence and cover interactions across processes.

Learn how audit purpose, scope, and criteria guide supplier audits and distinguish compliance from improvement. Cite standards like ISO 9001 and ISO 17025.

Define audit objective, scope, and criteria, then assemble a plan detailing locations, dates, duration, and team roles. Communicate it to auditee and stakeholders for ready, compliant audits.

Compare horizontal and vertical auditing strategies to define audit scope, then apply trace forward, trace backward, or random selection to guide efficient supplier quality audits.

Prepare for the site audit by notifying the auditee, sharing the audit plan, reviewing requested documents, arranging logistics, and developing a focused audit checklist aligned with the scope and criteria.

master audit interviews and data collection by using open-ended questions, observations, measurements, and documents review to focus on process, gather reliable evidence, and prepare findings.

Review audit findings with the team, confirm objective, scope, and criteria. Present consolidated conclusions in the closing meeting, discuss draft and final reports, and set corrective action timelines.

Learn how to prepare an effective audit report with findings, evidences, and classifications, including timing, closing meeting alignment, action plans, and balancing positives and improvements.

Classify nonconformities as major or minor based on severity, frequency, and risk, and document each finding with supporting audit evidence.

Learn the roles of auditors and auditees in addressing findings by applying correction, corrective action, and preventive action, with root-cause analysis guiding long-term solutions.

Auditors identify nonconformities; auditees propose corrective actions after root-cause analysis, reviewed and approved by client and lead auditor, then lead auditor verifies effectiveness via documents or remote audits to close.

Develop and remediate supplier performance using Kaizen, benchmarking, and DMAIC to identify training needs, reduce cycle time, lower defect rate, and manage improvement plans.

Explore the DMAIC five-step six sigma improvement approach—define, measure, analyze, improve, and control—and apply it to supplier development to achieve cycle time reduction.

Explore how takt time, based on customer demand, defines the target cycle time, and examine how line balance, bottlenecks, and inventory waste affect meeting demand and cycle-time reduction.

Apply heijunka to level production, reduce cycle time, and smooth Mura—the uneven demand and work—and prevent overburden (muri) by balancing daily output.

Explain the four cost of quality categories—prevention cost, appraisal cost, internal failure, and external failure—and the difference between visible and invisible costs, including lost sale and reputation.

Explore the basics of project management, covering scope, time, cost, quality, risk, procurement, and WBS. Learn the phases from initiating to closing and how deliverables and lessons learned guide progress.

Understand how work breakdown structure splits complex projects into smaller, manageable tasks using a tree diagram and the 100 percent rule. Use a house construction example to show scope coverage.

Learn how to use a Gantt chart to plan and monitor a Six Sigma DMAIC project, detailing define, measure, analyze, improve, and control activities with timelines and progress shading.

Explore the critical path method (CPM) for projects, detailing predecessor and successor dependencies, network diagrams, early and late start–finish, and float to reveal the critical path A-B-E in 13 days.

Explore pert as a probabilistic project estimating tool, using optimistic, most likely, and pessimistic values to compute expected time and standard deviation, alongside planning methods like gantt charts and cpm.

The 2023 updates add periodic re-evaluation and three audit methods: virtual, onsite, and desktop. They emphasize risk-based audit scheduling, corrective actions, and ongoing supplier performance monitoring.

Explore common team types in supplier quality management, including process improvement teams (kaizen, six sigma), work groups or work cells, self-managed teams, temporary ad-hoc teams, and cross-functional teams.

Explore the 5B2 team roles—facilitator, team leader, process owner, sponsor, champion, project manager, and contributors—and learn how each role guides objectives, governance, and improvement efforts.

Evaluate team performance with metrics like attendance, helpfulness, skill development, planned versus done, initiatives, and quality of work, while setting and reviewing KPIs with team buy-in.

Apply the Kirkpatrick Model to assess training effectiveness across four levels: reaction, learning, behavior, and results. Use tools like surveys, tests, observations, feedback, focus groups, and KPIs to measure impact.

Evaluate supplier compliance with requirements, focusing on ROHS and regulatory authorities, and categorize suppliers by risk and performance to ensure adherence to contracts and specifications.

Identify key regulatory authorities and product certifications, from ROHS to FCC, UL, CSA, CE, and Kitemark, and ensure supplier compliance with applicable requirements and contractual specifications.

Discover supplier onboarding in relationship management, covering company overview, vision, mission, contract requirements, product criticality, delivery needs, and practical tips like capturing contacts and a vendor portal.

Explore communication techniques across verbal, nonverbal, written, and visual forms, and learn mediation, multicultural considerations, and reporting with quality tools to resolve internal stakeholders and supplier issues.

Learn the four communication styles—aggressive, passive, passive aggressive, and assertive—driven by dominance and sociability, and how each style aims to win, lose, or achieve a win-win outcome.

Apply Geert Hofstede's six dimensions of national culture: power distance, individualism, masculinity, uncertainty avoidance, long-term orientation, and indulgence versus restraint to improve cross-cultural communication.

Discover how to report quality findings using seven basic quality tools—Pareto chart, cause-and-effect diagram, flowchart, control charts, check sheets, scatter diagrams, and histograms—paired with clear visuals.

Discover Pareto charts, a descending bar method to prioritize actions under the 80:20 rule, focusing on the vital few like loose caps and wrong labels.

Learn to use the cause and effect diagram, also called Ishikawa or fishbone diagram, to list and analyze the causes of a problem through group brainstorming for root cause analysis.

Explore statistical process control with control charts that monitor variation over time, using upper and lower control limits to distinguish common and special causes and decide when to act.

Utilize check sheets for data collection and display, distinguish them from checklists, and use tally marks or visual templates for refrigeration to locate issues during audits.

Explore histogram as a frequency distribution chart for continuous measurements, visualize center and variation, compare with bar charts, and learn how to reduce process variation using real-time arrival-time examples.

this lecture covers 2023 updates to the csscp body of knowledge, adding diversity, equity, and inclusion to section six b on communication, and shows how dei informs inclusive collaboration.

Master daily negotiation with suppliers using the RADPAC model—rapport, analysis, debate, propose, agreement, and close—to set defect targets and select acceptable materials.

Clarify roles and responsibilities in supplier contracts using the RACI metric, detailing who is responsible, accountable, consulted, and informed across key contract activities.

Delve into compliance essentials, covering conflict of interest and bribery, with notes on confidentiality and related laws such as the SOX and Dodd-Frank, plus auditor independence and whistleblower provisions.

The update adds sustainability to the CSQP body of knowledge, detailing its three pillars: environmental, social, and governance, and links environmental practices and ethical governance to UN Sustainable Development Goals.

Identify organizational confidentiality policies and typical confidential documents (internal financial information, customer data, intellectual property, personal information) and NDA practices to protect and return or destroy materials.

Explore intellectual property concepts, including patents, copyrights, trademarks, trade dress, and trade secrets, and learn infringement, misappropriation, fair use, and protection procedures in supplier contexts.

Learn to identify and report illegal workplace activities, from conflicts of interest to fraud or abuse, theft, discrimination, and harassment, by following company policies or anonymous hotlines.