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Certified Scrum Master ( CSM ) Training – From Zero to CSM

Name: Certified Scrum Master ( CSM ) Training – From Zero to CSM
Rating: 4.6 (57 reviews)

The Ultimate Beginner’s Guide to Becoming a Certified Scrum Master

Role Play

Created byCyberdefense Learning

Last updated 3/2026

English

What you'll learn

Foundations of Agile – Understand the core principles of Agile and how Scrum fits within the Agile framework.
Scrum Roles – Deep dive into the three key roles: Scrum Master, Product Owner, and Development Team.
Scrum Events – Learn the purpose, structure, and best practices of all Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective).
Scrum Artifacts – Explore Product Backlog, Sprint Backlog, and Increment, and how transparency is maintained through them.
Scrum Master Responsibilities – Master the day-to-day responsibilities and servant leadership qualities of a Scrum Master.
Implementing Scrum in Real Projects – Practical application of Scrum in real-world projects and teams.
Scrum Anti-Patterns – Identify common pitfalls and how to avoid them in Scrum implementation.
Agile Estimation Techniques – Learn techniques like Planning Poker, T-shirt sizing, and story points.
CSM Exam Preparation – Get ready for the Certified Scrum Master certification with mock questions and tips.
Tools & Templates – Access practical tools and templates used in Scrum environments (like Sprint boards, burndown charts).

Course content

11 sections • 96 lectures • 11h 4m total length

Become an Agile Scrum Master5:38
Become a servant leader and agile scrum master who empowers teams to self-organize, remove obstacles, and deliver faster, higher value products through coaching and facilitation.
Your Experience with this course4:12
The Agile Manifesto Explained11:35
Predictive V/S Adaptive Approach to Development7:59
Scrum Explained High Level Overview - PART I9:04
Explore scrum as a lightweight framework for delivering value through empirical, iterative work. Learn its pillars of transparency, inspection, and adaptation, its roles, artifacts, events, and core values.
Scrum Explained High Level Overview - PART II9:36
The 5 Values Scrum Teams Respect & Work By5:51
Recap Of The Key Concepts (Watch A Few Times)5:27
Explaining Scrum to a Skeptical Stakeholder
Introduction- Quiz

Introduction to the Scrum Team5:24
The Scrum Master - Part 15:09
The Scrum Master - Part 24:33
The Product Owner - Part 18:15
The product owner maximizes value by effective backlog management, communicates the product goal, and collaborates with the scrum team to decide releases while staying aware of the marketplace.
The Product Owner - Part 27:28
The product owner creates and communicates the product goal to guide the backlog and sprint planning, with acceptance criteria distinct from the definition of done and one owner per product.
The Developers - Part 15:39
The Developers - Part 25:06
the scrum team crafts the definition of done, refines the backlog, and ensures PBIs are decomposed into increments that meet the definition of done.
Skills Within A Scrum Team7:23
Recap Of The Key Concepts (Watch A Few Times)6:53
Navigating Role Conflicts Within the Scrum Team
The Scrum Events- Quiz

Introduction to Scrum Events1:45
Timeboxing: Simple Yet Powerful Concept Behind Scrum Events3:26
The Sprint - The Heart Of Scrum!6:52
The sprint is the heartbeat of scrum, a time-boxed container for planning, daily scrum, sprint review, and retrospective that turns ideas into value and creates increments toward the product goal.
The Sprint Planning Event - Let's Answer “Why”, "What" & "How"9:08
The Daily Scrum Event - Who Is Required To Participate?6:36
The Sprint Review Event - Let's Show What We've Built!5:56
Inspect and adapt during the sprint review by presenting 100% done items to key stakeholders, gathering fast feedback, and updating the product backlog toward the product goal.
The Sprint Retrospective Event - Let's Inspect Not The Product But The Team4:31
The Length Of The Scrum Events - Clarifications11:01
Recap Of The Key Concepts (Watch A Few Times)6:29
When Events Go Wrong: Fixing a Broken Scrum Cadence
The Scrum Team - Scrum Master, Product Owners and Developers- Quiz

Introduction to Scrum Artifacts & Commitments5:40
The Product Backlog6:13
The Product Goal4:52
The Sprint Backlog & Sprint Goal4:37
The Increment3:58
The Definition of Done3:48
Recap of Key Concepts5:30
Review three scrum artifacts—the product backlog, sprint backlog, and increment—and their commitments to transparency. Note the single source of work and the product goal, sprint goal, and definition of done.
Rescuing a Bloated Backlog: Coaching Toward Clarity
The Scrum Artifacts & Their Commitments- Quiz

The Story Points4:31
The Planning Poker3:05
Learn planning poker to assign story points to product backlog items by voting face down, discussing discrepancies, and averaging; understand anchoring bias and its impact on estimates.
The Burn-Down Charts2:28
Understand how burndown charts track sprint and project progress by comparing ideal plan progress to actual progress, signaling behind or ahead schedules and highlighting sprint vs project charts.
The Burn-Up Charts2:11
Utilize burn-up charts to track progress by displaying completed work against total scope, illustrating scope changes in the product backlog and comparing with burndown for a fixed sprint scope.
The Cone of Uncertainty1:46
The Technical Debt4:07
Recap of the Key Concepts3:05
Explore story points, planning poker, burndown and burn up charts, the cone of uncertainty, anchoring bias, and technical debt, with practical examples for estimating backlog items and improving sprint outcomes.
Velocity vs. Value: Helping Teams Understand Scrum Metrics
Practice Charts Often Used in Scrum- Quiz

Creating a SCRUM Example1:07
Chiropractor Faces a Major Problem2:34
First Meeting with Chiropractor3:03
Crafting a Product Goal & Vision1:59
Creating a Project in JIRA6:40
Create a JIRA classic project, build and refine the product backlog with user stories and PBIs, plan a sprint, and track progress with a scrum board, burndown, and burn-up charts.
Sprint Planning With the Team4:41
Execute sprint planning for a two-week sprint to build a chiropractic clinic website, focusing on content and design, hosting and payment research, and frontend html/css with php and javascript.
Daily Scrums During the Sprint3:46
The Sprint Review4:03
The Sprint Retrospective2:52
Sprint Planning for the Second Sprint2:10
Retrospective insights drive backlog rearrangement for sprint two. Design a lead generation page collecting first name, last name, email, and phone, with a MySQL database, CRUD, MailChimp, and Facebook Pixel.
Project Progress3:12
During project progress, the team completes second sprint, tests code before QA, and updates the definition of done; they set up a payment sandbox and implement google analytics for insights.
Aligning Product Vision With a Reluctant Client
Scrum Example- Quiz

The Main Reasons Why People Fail The Exam8:42
Scrum Rules That NEVER Change9:07
Scaling Scrum8:48
Explore how scaling Scrum preserves core principles while coordinating multiple teams on one product, emphasizing the one product backlog, shared definition of done, dependency management, and effective coordination.
The Definition Of Ready6:19
The definition of ready is not part of scrum; focus on product backlog readiness and value-driven prioritization, with top items smaller, clearer, and refined progressively during the sprint.
Recommended Resources To Help You Pass The Exam5:10
Coaching a Nervous Colleague for the CSM Exam
Certified Scrum Master (CSM) - The Examination- Quiz

Introduction - How to Deal With Difficult Situations in Scrum Questions6:28
Scenario 110:06
Scenario 210:06
Coach the scrum team on the true purpose of the daily scrum and encourage self-correction, emphasizing developers' synchronization and planning toward the sprint goal, with appropriate product owner involvement.
Scenario 310:06
Scenario 49:27
Advise the product owner to share performance concerns with the whole scrum team so they collaboratively decide how to address the slow website, upholding transparency, collaboration, and empiricism.
Scenario 59:37
Act as a servant leader to facilitate team dynamics during the sprint retrospective, observe conflict signals, and encourage transparency to address root causes and improve scrum health.
Scenario 610:28
Coach the product owner to commit to the sprint goal, not the forecast; emphasize that forecasts guide work while value delivery matters.
Scenario 719:18
Scenario 89:54
Scenario 99:50
Assign one dedicated product owner per product for three products to ensure accountability and backlog prioritization, while noting that a single owner may manage multiple products only in rare cases.
Scenario 1010:30
Scenario 118:07
Scenario 1211:04
As product owner, run experiments to validate stakeholder proposals, embracing empiricism and evidence based management to back backlog decisions, balance CMO and CEO views, and avoid mid sprint interruptions.
Scenario 138:39
As a scrum master, coach the product owner to protect the sprint goal, guide backlog changes, and channel stakeholder feedback into the product backlog for value delivery.
Scenario 148:37
Scenario 159:29
Resolving Tension Between a Developer and the Product Owner
How to Deal With Difficult Situations in Scrum Questions- Quiz

Introduction7:00
Servant Leadership10:08
Empowerment in Action9:00
Learn how a Scrum Master empowers teams by creating a psychologically safe, trusting environment that leads through service, encouraging autonomy, courage over compliance, and collaborative problem solving during sprint planning.
Humility in Action8:42
Discover how humility drives servant leadership in the Scrum Master role, fostering trust, psychological safety, open conversation, and collaborative problem solving during retrospectives and technology adoption.
Empathy in Action8:45
Empathy drives servant leadership in scrum mastery, as a scrum master listens, validates, and supports team members, creating psychological safety, trust, and space for emotional well-being and personal challenges.
Foresight in Action9:34
Master foresight in agile leadership to anticipate dependencies, guide teams through uncertainty, and maintain transparency and collaboration for steady scrum momentum.
Stewardship in Action9:36
Discover how a scrum master embodies stewardship by safeguarding the team's well-being, growth, integrity, and long-term success, while advocating recognition within budget constraints.
Commitment to Growth9:04
Embrace the growth of people through servant leadership by fostering a safe, learning-focused team and balancing collective learning with sprint commitments in Scrum.
Active Listening - Part I8:49
Cultivate active listening as a servant leader and scrum master by giving undivided attention, staying present, and reflecting: building empathy, psychological safety, trust, and effective value delivery.
Active Listening Part II8:48
Coaching Through Resistance: Practicing Servant Leadership and Listening
Essential Scrum Master Skills in Action- Quiz

Introduction6:15
Master the art and science of facilitation in scrum: lead sprint planning, daily scrums, sprint reviews, and sprint retrospectives, address 16 common challenges, and empower adaptive, collaborative teams.
What is Facilitation7:54
Facilitation in scrum guides teams to collaborate, solve problems, and achieve sprint goals. Any team member can facilitate; maturity and context decide when to lead or step back.
What is NOT Facilitation6:35
Importance of Facilitation Skills8:06
Facilitate Sprint Planning Event Part I9:32
Facilitate sprint planning by defining a clear sprint goal, selecting backlog items, and forming a concrete delivery plan, while ensuring product owner presence and active team collaboration.
Facilitate Sprint Planning Event Part II10:47
Identify and address dysfunctional sprint planning by aligning product owner expectations with developer velocity through collaboration, refinement, and empirical data, and empower developers to select attainable PBIs and sprint goals.
Facilitate Daily Scrum Event Part I7:04
Facilitate Daily Scrum Event Part II9:42
Facilitate Sprint Review Event9:47
Facilitate Sprint Retrospective Event Part I9:18
Facilitate Sprint Retrospective Event Part II10:25
Framework for Facilitating Problems10:09
Facilitate complex problem solving in agile teams as scrum master using seven-step framework: define problem, gather input, ideate, evaluate, select, plan, and follow up, with psychological safety and neutral facilitation.
Navigating a Derailed Sprint Planning
How to Facilitate the Scrum Events- Quiz

Requirements

No prior experience needed – This course is beginner-friendly and designed for absolute newcomers to Scrum and Agile.
Basic computer literacy – Students should be comfortable using a computer and navigating online content.
Internet connection – Required for accessing course materials, resources, and updates.
Willingness to learn – A proactive mindset and curiosity are essential.
English proficiency – Since the course is in English, basic reading and listening skills are needed.
Notebook or digital note app – Helpful for jotting down key points and taking personal notes.
Optional: Project management familiarity – Having some understanding of traditional project management may help, but is not required.
Commitment to completion – Time and focus to go through all modules, quizzes, and assignments.
Interest in Agile practices – A genuine interest in improving team collaboration and delivering value.
A quiet space for learning – For maximum concentration during lectures and practice sessions.

Description

The Catalyst of Modern Teams

In a world defined by volatility and rapid technological shifts, the ability to deliver value quickly is the only way to survive. Scrum has emerged as the global engine for this delivery, powering everything from bleeding-edge software startups to global marketing agencies.

But Scrum is only as effective as the person facilitating it. Organizations aren't just looking for someone who knows the rules; they are searching for Certified Scrum Masters (CSM)—leaders who can bridge the gap between business goals and team execution, remove the "noise" that slows progress, and build a culture of relentless improvement. This course is your definitive roadmap to becoming that catalyst.

A Mindset-First Approach

Most tutorials teach you the "rituals" of Scrum. We teach you the DNA of Agile. This program is designed to take you from a complete beginner to a confident practitioner by focusing on the "Agile Heart"—transparency, inspection, and adaptation.

What You Will Conquer:

The Power Trinity (Roles): Deep dive into the distinct responsibilities of the Scrum Master, Product Owner, and Development Team. You’ll learn how to balance these roles to prevent friction and maximize output.
The Rhythm of Delivery (Events): Master the "heartbeat" of the project—from Sprint Planning and the Daily Scrum to the Sprint Review and the high-impact Retrospective.
The Artifacts of Truth: Learn to manage a Product Backlog that actually makes sense, maintain a transparent Sprint Backlog, and deliver a "Done" Increment every single time.
Tactical Leadership: Move beyond "command and control." You will learn the art of Servant Leadership, mastering techniques to handle team dynamics, coach stakeholders, and eliminate impediments before they become roadblocks.

Real-World Engineering & Estimation

Theory meets reality in our "Pro-level" modules. We don't just talk about the framework; we show you how it works in the trenches:

Agile Estimation: Master the psychology of Planning Poker and Story Points to create realistic forecasts that stakeholders actually trust.
Anti-Pattern Detection: Learn to spot "Scrum-but" and other common failures—and more importantly, how to fix them.
Metric-Driven Success: Understand how to use Burndown Charts and Velocity without turning them into "weaponized metrics."

The Path to Certification (CSM Exam Success)

We bridge the gap between learning and earning. This course is laser-focused on the Certified Scrum Master exam, providing:

Pattern-Recognition Strategies: How to answer situational questions based on the Scrum Guide.
Full-Scale Mock Exams: Test your knowledge in a simulated environment that mirrors the actual certification.
Strategic Prep Kits: Downloadable resources, templates, and checklists that you can take with you into your first real Scrum team.

Your Professional Trajectory

Whether you are a traditional Project Manager looking to modernize your toolkit or a career-changer aiming for a high-demand role in tech, this course is your gateway. By the end, you won’t just have a certificate; you’ll have the clarity and purpose required to lead high-performing teams in 2026.

The transformation from a manager to a leader starts here. Let’s get to work.

Who this course is for:

Aspiring Scrum Masters – Anyone looking to start a career as a Certified Scrum Master.
Project Managers – PMs wanting to transition from Waterfall to Agile methodologies.
Product Owners – Individuals seeking to understand the Scrum Master role for better collaboration.
Software Developers – Developers wanting to integrate better with Scrum teams.
QA/Testers – Test professionals aiming to work more effectively in Agile environments.
Agile Coaches – Beginners who want to become Agile mentors or coaches in the future.
Business Analysts – BAs looking to support Agile teams more efficiently.
Team Leaders/Managers – Those looking to lead Agile teams or adopt Scrum in their departments.
Students/Graduates – Freshers looking to enter the IT/Project Management industry with a Scrum certification.
Entrepreneurs/Startups – Founders wanting to manage product development through Agile practices.

Certified Scrum Master ( CSM ) Training – From Zero to CSM

What you'll learn

Explore related topics

Course content

Introduction9 lectures • 59min

The Scrum Events10 lectures • 56min

The Scrum Team - Scrum Master, Product Owners and Developers10 lectures • 56min

The Scrum Artifacts & Their Commitments8 lectures • 35min

Practice Charts Often Used in Scrum8 lectures • 21min

Scrum Example12 lectures • 36min

Certified Scrum Master (CSM) - The Examination6 lectures • 38min

How to Deal With Difficult Situations in Scrum Questions17 lectures • 2hr 42min

Essential Scrum Master Skills in Action11 lectures • 1hr 29min

How to Facilitate the Scrum Events13 lectures • 1hr 46min

Requirements

Description

Who this course is for: