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Certified Quality Auditor (CQA) - Quality Management System

Name: Certified Quality Auditor (CQA) - Quality Management System
Rating: 4.3 (125 reviews)

"Mastering Quality Auditing: A Best Comprehensive Guide to Quality Management Systems" Given like free on discounted

Created byBobish Kunnath Kandy NextGen QHSE

Last updated 6/2025

English

What you'll learn

Quality and Auditing techniques
Requirements of ISO 9001: Participants study the specific requirements outlined in the ISO 9001 standards
ISO 9001 standard, including those related to leadership, planning, support, operation, performance evaluation, and improvement of the QMS.
QMS Website Modules - QMS Implementation: Participants learn how to plan, develop, implement, and maintain a QMS based on ISO 9001 requirements
Auditing Skills: Participants acquire auditing skills necessary to conduct internal audits of the organization's QMS
learn audit planning, preparation, execution, and reporting techniques, as well as how to identify non-conformities and opportunities for improvement
Continuous Improvement: Participants understand the importance of continual improvement in a QMS
Identify areas for improvement, implement corrective and preventive actions, and measure the effectiveness of quality management processes
Risk-based Thinking: Participants learn about the concept of risk-based thinking and its application in quality management.
Understand how to identify, assess, and address risks and opportunities within the organization's processes and QMS
Documentation and Record Keeping: Participants gain knowledge of the documentation and record-keeping requirements of ISO 9001
Documentation and Record Keeping: Document control, record retention, and maintaining a documented QMS
Roles and Responsibilities: Participants understand the roles and responsibilities of key stakeholders involved in the QMS
Roles and Responsibilities: Top management, process owners, internal auditors, and other personnel.
Case Studies and Practical Examples: Many ISO 9001 courses include case studies, practical examples, and interactive exercises to reinforce learning and demo
Real-world applications of ISO 9001 principles and requirements.
Understanding ISO 9001: Participants learn about the purpose, scope, and structure of the ISO 9001 standard

Course content

22 sections • 24 lectures • 10h 33m total length

1A1. Introduction-What is an Audit?16:17
Define audits as a systematic, independent, and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled.
? ISO Introduction7:35
Explore how ISO establishes international standards for auditing management systems, including ISO 9001, ISO 14001, ISO 45001, ISO 27001, and ISO 22000, to ensure quality, safety, and sustainability.
1A2. Types of Audits26:20
1A3 . Audit Scope12:06
1A4. SMART Quality Objectives11:08
Define quality objectives as specific, measurable goals aligned to the quality policy. Apply smart criteria to set targets across departments to improve patient satisfaction, reduce wait times, and prevent errors.
1A5. QMS, Quality Policy & Implementation21:08
Explore the quality management system overview (QMS), detailing quality policy, patient-centered care, risk management, evidence-based practices, safety culture, continuous improvement, audits, and accreditation to meet regulatory and customer requirements.
1A6. What is Quality?32:03
1A7. ISO 9001 - Quality Management System Standards8:01
Define the scope of a quality management system as the range of activities, processes, products and services the organization covers, including locations, departments, and applicable requirements.
? ISO1901121:56
03 Principles of Auditing12:25
Maintain integrity by reporting honestly and including relevant non-conformity with evidence. Apply fair presentation, due professional care, confidentiality, independence, and evidence-based, risk-based approaches to audit planning and findings.

3C1. Clause 1 - QMS Scope8:01
3C2. Clause 2 & 3. Normative References and Terms and Definitions6:25
Understand normative references and terms and definitions per ISO 9001 and ISO 9000 2015, and learn to demonstrate conformity through continuous improvement, risk and legal registers, and customer KPIs.
3C4. Clause 4 - Context of the Organisation34:56
Explore the context of the organization by identifying internal and external issues, interested parties, and scope, using swot analysis to align ISO 9001:2015 requirements with stakeholder needs.
3C5. Clause 5 - Leadership11:07
Demonstrate how top management commits to quality by establishing and communicating a concise quality policy, aligning objectives, and building a culture of quality that prioritizes customer focus and continual improvement.
3C6. Clause 6 - Planning12:17
This lecture explains ISO 9001 planning, covering risk and opportunity handling, quality objectives, and changes planning within the PDCA cycle to set measurable targets, allocate resources, and monitor progress.
3C7. Clause 7 - Support11:34
Explore ISO 9001 clause 7, focusing on resources, competence, awareness, communication, and documented information to support a robust quality management system and continual improvement.
3C8. Clause 8 - Operation57:03
Explore ISO 9001 clause 8 operation, detailing operational planning and control, production and service provision, design and development, supplier controls, traceability, and release to meet customer requirements and quality standards.
3C9. Clause 9. Performance Evaluation6:00
Evaluate quality management system performance through plan-do-check-act, monitoring, measuring, analyzing, and evaluating data to ensure effectiveness, customer satisfaction, internal audits, and management review outcomes.
3C10. Clause 10 - Improvement21:54
4A1. QMS Policies and Document website preparation21:08
Define the quality management system and quality policy, emphasizing patient-centered care, evidence-based practice, safety culture, audits, and data-driven continuous improvement.
5A1. Prepare the folders as per the attached QMS Login modules in your computer
6A1. Prepare the QMS - Policies based on ISO 9001 based on the attachment drafts

7A1. Risk Assessment46:34
Plan-do-check-act approach guides the risk assessment of health and safety hazards, identifying and controlling risks from high to low using alarp and the hierarchy of controls.
7A2. PDCA11:38
Master the plan do check act cycle to drive continual improvement within management systems, emphasizing context, scope, interested parties, and supplier evaluation.
8A3. Business Continuity Risk & Opportunities31:22
Identify and transform risk into opportunity using SWOT analysis, conduct risk assessment and evaluation, implement controls from elimination to PPE, and align with emergency planning and KPIs.

Requirements

Basic Business Terminology.
Basic Computer and Internet
Learning Interest
Who can think Big
Wish Changes in Business strategy
Who is Ambitious

Description

1A. Foundations of Quality Management System

1A1. Quality Management System overview

1A2. Definitions of Quality

1A3. QMS - Principles

1A4. Objectives of Quality Management System

1A5. Importance of Quality

1A6. Evolution of quality management system concepts

1A7. ISO 9001 and the ISO 9000 series of standards

1A8. Road Map to Become a Quality Auditor

2A. QMS Overview and IOS 9001 Chapter / Clauses and its Uses in Audits

2A1. Explanation of Chapters-1-10

2A2. Chapter 1. Scope

2A3. Normative References

2A4. Terms and Definitions

04. Clause 4 - Context of the organization

05. Clause 5 - Leadership & Commitment

06. Clause 6 - Planning

07. Clause 7 - Support

08. Clause 8 - Operation

09. Clause 9 - Performance Evaluation

10. Clause 10 - Improvement

Describe the ISO 9001 Quality Management System (QMS)-Requirements standard and development process

Identify ISO 9000:20xx QMS terms

Describe the intent and requirements of ISO 9001:20xx

Determine the evidence needed to demonstrate conformity to ISO 9001:20xx

Apply the process approach and Plan-Do-Check-Act (PDCA) methodology

Evaluate documented information required by ISO 9001:20xx and the interrelationships between the quality processes, quality planning, policy, and objectives

Apply the principles, processes, and methods of auditing

Demonstrate the activities involved in preparing for an audit

Determine an effective audit in the context of the auditee’s organizational situation

Apply effective audit skills and practice personal behaviours necessary for an effective and efficient conduct of a management system audit

Establish and plan the activities of an audit team

Manage the audit process

Prepare the audit report and perform an audit follow-up

· Understanding ISO 9001: Participants learn about the purpose, scope, and structure of the ISO 9001 standard. They gain insight into the principles of quality management and the key concepts underlying ISO 9001 requirements.

· Requirements of ISO 9001: Participants study the specific requirements outlined in the ISO 9001 standard, including those related to leadership, planning, support, operation, performance evaluation, and improvement of the QMS.

· QMS Implementation: Participants learn how to plan, develop, implement, and maintain a QMS based on ISO 9001 requirements. This includes understanding the documentation requirements, defining processes, setting quality objectives, and establishing monitoring and measurement mechanisms.

· Auditing Skills: Participants acquire auditing skills necessary to conduct internal audits of the organization's QMS. They learn audit planning, preparation, execution, and reporting techniques, as well as how to identify non-conformities and opportunities for improvement.

· Continuous Improvement: Participants understand the importance of continual improvement in a QMS and learn how to identify areas for improvement, implement corrective and preventive actions, and measure the effectiveness of quality management processes.

· Risk-based Thinking: Participants learn about the concept of risk-based thinking and its application in quality management. They understand how to identify, assess, and address risks and opportunities within the organization's processes and QMS.

· Documentation and Record Keeping: Participants gain knowledge of the documentation and record-keeping requirements of ISO 9001, including document control, record retention, and maintaining a documented QMS.

· Roles and Responsibilities: Participants understand the roles and responsibilities of key stakeholders involved in the QMS, including top management, process owners, internal auditors, and other personnel.

· Case Studies and Practical Examples: Many ISO 9001 courses include case studies, practical examples, and interactive exercises to reinforce learning and demonstrate real-world applications of ISO 9001 principles and requirements.

Who this course is for:

Quality Managers/Quality Assurance Professionals: Quality managers, quality assurance (QA) professionals etc.
Internal Auditors: Internal auditors are individuals tasked with conducting internal audits of the organization's QMS to assess its effectiveness
Process Owners/Managers: Process owners or managers responsible for specific processes within the organization's QMS
Quality Engineers/Technicians: Quality engineers, technicians, or other technical staff involved in implementing and maintaining the QMS
Consultants/Advisors: Consultants or advisors who work with organizations to implement or improve their QMS
Management Representatives: Management representatives appointed to oversee the organization's QMS
Employees Involved in Quality Improvement Initiatives: Employees involved in quality improvement initiatives or cross-functional teams responsible for QMS

Certified Quality Auditor (CQA) - Quality Management System

What you'll learn

Explore related topics

Course content

1A. Introduction10 lectures • 2hr 49min

2B. Pre-Test1 lecture • 1hr 7min

3C. ISO 9001 - Quality Management System Standards10 lectures • 3hr 10min

7A. More learnings3 lectures • 1hr 30min

Module 1A: Fundamentals of Quality0

Module 1B: Fundamentals of Quality0

Module 1C: Fundamentals of Quality0

Module 2A: Audit Planning and Preparation0

Module 2B: Audit Planning and Preparation0

Module 2C: Audit Planning and Preparation0

Requirements

Description

Who this course is for: