I am a driven Quality Engineering Manager with a background in engineering and customer service. I have over 19 years of experience working at a leadership and strategy level supporting highly complex products and business processes.
Improving the customer support and product ownership experience is my passion. My entire career has been dedicated to understanding the voice of the customer in order to resolve technical problems and design better products. I am a creative problem solver committed to continuous improvement. I enjoy working in team environments and I believe that discipline and follow-through are among my greater strengths.