What you'll learn

Define the principles, roles, and responsibilities of a Certified Manager of Quality/Organizational Excellence.
Apply quality management tools, statistical methods, and continuous improvement techniques in real‑world scenarios.
Evaluate organizational performance using audits, metrics, and strategic quality planning frameworks.
Prepare confidently for the ASQ CMQ/OE certification exam through full‑length practice tests and detailed explanations.

Course content

8 sections • 188 lectures • 23h 46m total length

I. Leadership (28 Questions) + Review Manual + Dictionary + Practice Test Manual34:22
II. Strategic Plan Development and Deployment (23 Questions)26:22
III. Management Elements and Methods (26 Questions)32:37
IV. Quality Management Tools (31 Questions)29:02
V. Customer-Focused Organizations (22 Questions)20:19
VI. Supply Chain Management (19 Questions)21:11
VII. Training and Development (16 Questions)22:24

I. Leadership (28 Questions)5:46
I.A. ORGANIZATIONAL STRUCTURES - Why Your Job is Complicated6:24
I.A.1 Organizational Design Fundamentals - Smart Org Design5:32
I.A.2 Matrix Structure6:39
I.A.3 Flat Structure - The Truth About Flat Orgs5:38
I.A.4 Parallel Structure6:14
I.A.5 Hierarchical Management Structure and Organizational Effects6:00
I.B. LEADERSHIP CHALLENGES: Leadership Isn't Management8:14
I.B.1 Leadership vs. Management Core Distinctions4:51
I.B.2 Roles, Responsibilities, and Competencies of Leader: Journey to Excellence6:36
I.B.3 Roles, Responsibilities, and Competencies of Managers: Manager's Vision6:50
I.B.4 Change Management: Demystifying Change Management6:20
I.B.5 Leadership Techniques: Leadership Without Hierarchy5:38
I.B.6 Empowerment: Empowerment Beyond Buzzwords6:01
I.C. TEAMS AND TEAM PROCESSES: Building the Perfect Team8:19
I.C.1 Types of Teams5:12
I.C.2 Stages of Team Development: The Journey of a New Team6:21
I.C.3 Team-Building Techniques: Team Building - Beyond Fun6:00
I.C.4 Team Roles and Responsibilities: Why Good Teams Fail5:23
I.C.5 Group Dynamics Hidden Agendas, Disruptive Behavior, and Conflict6:23
I.C.6 Team Performance and Evaluation: Beyond the Checkmark6:15
I.D. BUSINESS GOVERNANCE, ETHICS, AND COMPLIANCE: Business Ethics6:28
I.D.1 ASQ Code of Ethics: The Ethical Compass6:08
I.D.2 Compliance: Gude to Corporate Compliance5:58
I.D.3 Confidentiality: The Confidentiality Tightrope6:00
I.D.4 Ethics, Compliance, and Confidentiality Decision Matrix: Nav. Tough Calls6:35

II. STRATEGIC PLAN DEVELOPMENT AND DEPLOYMENT: Blueprint for Success6:04
II.A. STRATEGIC PLANNING MODELS: A Guide to Strategic Planning7:14
II.A.1 Strategic Planning Model Fundamentals: Your Roadmap to Success5:47
II.A.2 Mission: Words to Decisions5:56
II.A.3 Vision: Building Your Own Future5:20
II.A.4 Values and Guiding Principles: Values vs. Reality6:45
II.A.5 Relationship of Guiding Principles to the Strategic Plan: Secret Compass5:25
II.A.6 Relationship of Guiding Principles to Organizational Objectives6:58
II.B. BUSINESS ENVIRONMENT ANALYSIS6:15
II.B.1 Risk Analysis SWOT, PESTLE, and Strategic Risk Factors: In Action5:22
II.B.2 Market Forces: Ride the Waves5:29
II.B.3 Stakeholder Analysis6:13
II.B.4 Technology: Tech - Opportunity or Risk?6:13
II.B.5 Internal Capability Analysis: Bridging the Gap7:33
II.B.6 Legal, Regulatory, and Industry Factors: The Invisible Rules6:57
II.C. STRATEGIC PLAN DEPLOYMENT: Strategy Into Results7:39
II.C.1 Tactical Plans: Tactical Planning Blueprint6:15
II.C.2 Resource Allocation and Deployment6:20
II.C.3 Organizational Performance Measurement: Mastering Org Performance5:13
II.C.4 Quality in Strategic Deployment: From Vision to Reality6:32

III. MANAGEMENT ELEMENTS AND METHODS: The Manager's Playbook5:10
III.A. MANAGEMENT SKILLS AND ABILITIES: The Manager's Toolkit8:05
III.A.1 Principles of Management7:47
III.A.2 Management Theories and Styles: The Manager's Toolkit6:56
III.A.3 Interdependence of Functional Areas7:41
III.A.4 Human Resources Management: Aligning People & Quality7:32
III.A.5 Financial Management: Finance for Quality Leaders5:30
III.A.6 Risk Management: A Guide to Risk Management4:31
III.A.7 Knowledge Management5:46
III.B. COMMUNICATION SKILLS AND ABILITIES6:48
III.B.1 Communication Techniques: SWOT & PESTLE in Action5:22
III.B.2 Interpersonal Skills: Mastering Interpersonal Skills5:29
III.B.3 Communications in a Global Economy: Global Communications7:58
III.B.4 Communications and Technology: The Communication Paradox6:14
III.C. PROJECT MANAGEMENT: Idea to Action6:58
III.C.1 Project Management Basics6:56
III.C.2 Project Planning and Estimation Tools: The Planning Toolkit7:58
III.C.3 Measure and Monitor Project Activity: Project Monitoring6:39
III.C.4 Project Documentation5:33
III.D. QUALITY SYSTEM: Anatomy of Quality System6:02
III.D.1 Quality Mission and Policy: The Power of Quality Policy6:04
III.D.2 Quality Planning, Deployment, and Documentation: The Unseen Blueprint7:39
III.D.3 Quality System Effectiveness6:15
III.E. QUALITY MODELS AND THEORIES: Quality Management7:31
III.E.1 Quality Management Standards: Demystifying ISO 90006:13
III.E.2 Other Quality Methodologies: The Quality Toolkit6:41
III.E.3 Quality Philosophies: Quality Thinkers Toolkit7:07

IV. QUALITY MANAGEMENT TOOLS: The Problem Solver's Playbook6:16
IV.A. PROBLEM-SOLVING TOOLS: The Problem Solver's Toolkit6:25
IV.A.1 The Seven Classic Quality Tools6:17
IV.A.2 Basic Management and Planning Tools: Chaos to Action - 7 Tools5:38
IV.A.3 Process Improvement Tools: The Problem-Solver's Toolbox7:16
IV.A.4 Innovation and Creativity Tools: Structured Creativity6:08
IV.A.5 Cost of Quality (COQ): The Hidden Pricetag5:25
IV.B. PROCESS MANAGEMENT7:35
IV.B.1 Process Goals: Getting Goals Right5:59
IV.B.2 Process Analysis: Process Analysis - The Right Fix6:34
IV.B.3 Lean Tools: From Chaos to Flow5:20
IV.B.4 Theory of Constraints (TOC)6:38
IV.C.1 Basic Statistical Use: Planning Your Metrics6:40
IV.C.2 Statistical Sampling5:43
IV.C.3 Statistical Analysis: Your Data's Decoder Ring6:49
IV.C.4 Measurement Systems Analysis (MSA): The Data Detective (MSA)7:14
IV.C.5 Trend and Pattern Analysis: Signal from the Noise5:13
IV.C.6 Process Variation: Two Types of Variation6:28
IV.C.7 Process Capability8:19
IV.C.8 Reliability Terminology: Why Things Break7:09

V. CUSTOMER-FOCUSED ORGANIZATIONS: Customer Focus Playbook7:39
V.A. CUSTOMER IDENTIFICATION AND SEGMENTATION: The Hidden Customer7:16
V.A.1 Customer Identification Fundamentals: The Customer Your Don't See6:14
V.A.2 Internal Customers: Internal Customer Handoffs6:30
V.A.3 External Customers: Understanding Your Customer6:19
V.A.4 Customer Segmentation6:34
V.A.5 Qualitative Assessment: Story Beyond the Score5:38
V.B. CUSTOMER RELATIONSHIP MANAGEMENT: Complaint to Creation7:13
V.B.1 Customer Needs, VOC, and QFD: Customer Voice to Action6:38
V.B.2 Customer Satisfaction, Loyalty, and Retention: The Satisfaction Deception8:09
V.B.3 Customer Service Principles: Great Customer Service?5:35
V.B.4 Managing Multiple and Diverse Customers: The Customer Juggling Act6:38

VI. SUPPLY CHAIN MANAGEMENT: The Unseen Engine6:54
VI.A. SUPPLIER SELECTION AND APPROVAL: Smart Sourcing7:12
VI.A.1 Criteria for Selecting Suppliers: The Price Tag Trap5:24
VI.A.2 Criteria for Approving Suppliers: Mastering Supplier Approval6:27
VI.A.3 Criteria for Classifying Suppliers: Supplier Classification5:00
VI.A.4 Internal Rating Programs: Supplier Ratings6:45
VI.A.5 External Certification Standards: How to Read a Supplier Cert5:09
VI.B. SUPPLIER RISK MANAGEMENT6:05
VI.B.1 Assessing Supplier Risk5:16
VI.B.2 Managing Supplier Risk7:30
VI.B.3 Impact of Supplier Risk on Internal Processes: Supplier Risk Impacts6:59
VI.C. SUPPLIER COMMUNICATIONS9:48
VI.C.1 Specific Communication Methods with Suppliers: Supplier Communications8:55
VI.C.2 Regularly Scheduled Meetings: Supplier Meetings7:56
VI.C.3 Routine Reporting Procedures7:36
VI.C.4 Emergency Reporting Procedures7:01
VI.C.5 Directing, Communicating, and Confirming Explicit Expectations7:39
VI.C.6 Critical Product Requirements7:47
VI.C.7 Critical Delivery Requirements7:05
VI.D. SUPPLIER PERFORMANCE9:49
VI.D.1 Supplier Performance System7:36
VI.D.2 Quality: Supplier Quality Traps6:08
VI.D.3 Cost: Total Cost of Ownership7:04
VI.D.4 Delivery and Timeliness7:57
VI.D.5 Service Levels, Responsiveness, and Technical Support: Service Levels7:49
VI.D.6 Defect Rates, Product Reliability, and Functional Performance6:56
VI.D.7 Supplier Exit Strategies6:10
VI.E. SUPPLIER IMPROVEMENT9:20
VI.E.1 Supplier Audits: The Detective's Toolkit7:05
VI.E.2 Corrective and Preventive Action Plans" Mastering Supplier CAPA7:28
VI.E.3 Supplier Feedback8:23
VI.E.4 Monitoring Process Improvements7:08
VI.F. SUPPLIER CERTIFICATION, PARTNERSHIPS, AND ALLIANCES: Supplier Escalator8:38
VI.F.1 Supplier Certification Programs7:12
VI.F.2 Process Reviews7:04
VI.F.3 Supplier Performance Evaluations6:06
VI.F.4 Customer-Supplier Partnerships: Demystifying Partnerships5:54
VI.F.5 Alliances: Supplier Alliances Explained6:54
VI.G. SUPPLIER LOGISTICS AND MATERIAL ACCEPTANCE: Supplier Logistics9:13
VI.G.1 Impact of Purchased Products on Final Product Assembly: Downstream Impact7:05
VI.G.2 Impact of Purchased Services on Total Service Package: Purchased Services8:01
VI.G.3 Demystifying Ship-to-Stock7:45
VI.G.4 Just-in-Time (JIT): Myth vs. Reality7:11
VI.G.5 Incoming Material Inspections Process: Master Incoming Inspections8:55

VII. TRAINING AND DEVELOPMENT: Building Capability7:51
VII.A.1 Training and Education Fundamentals: The Performance Puzzle6:18
VII.A.2 Alignment with the Organization's Strategic Plan6:17
VII.A.3 Alignment with General Business Needs: Business-Aligned Thinking7:07
VII.A.4 Leadership Training: From Theory to Behavior7:25
VII.A.5 Alignment of Personal Development Plans7:26
VII.B. TRAINING NEEDS ANALYSIS: Training Needs Illusion8:34
VII.B.1 Training Needs Analysis Fundamentals: Training Needs Analysis5:58
VII.B.2 Surveys: TNA - The Survey Illusion7:07
VII.B.3 Performance Reviews: Diagnosing Performance8:09
VII.B.4 Regulatory Guidances7:50
VII.B.5 Skill Matrices: The Skill Matrix6:47
VII.B.6 Gap Analysis Explainer6:49
VII.B.7 Identifying Training Needs6:58
VII.B.8 Assessing Training Needs8:13
VII.C. TRAINING MATERIALS, DEVELOPMENT, AND DELIVERY: Corporate Training9:29
VII.C.1 Tools, Resources, and Methodologies for Developing Training Materials7:38
VII.C.2 Curriculum Development: Curriculum Blueprint7:18
VII.C.3 Adult Learning Principles and Learning Needs of a Diverse Workforce8:06
VII.C.4 Delivery Methods Classroom, Workbooks, Simulations, Computer-Delivered,8:08
VII.C.5 Mentoring and Coaching to Support Training Outcome: Mentoring & Coaching6:50
VII.D. TRAINING EFFECTIVENESS AND EVALUATION7:40
VII.D.1 Training Effectiveness and Evaluation Fundamentals8:25
VII.D.2 Feedback from Training Sessions: Illusion of Competece7:48
VII.D.3 End-of-Course Test Results: The Assessment Illusion7:14
VII.D.4 On-the-Job Behavior Changes7:58
VII.D.5 On-the-Job Performance Changes6:43
VII.D.6 Departmental Performance Improvements8:32
VII.D.7 Improvement Actions Based on Evaluation Results: Fixing Training Systems8:34
VII.E. HIGH-YIELD EXAM REVIEW: CMQ/OE Insider Playbook7:46
VII.E.1 Rapid Review Checklist8:30
VII.E.2 QAQC Completion Review: CMQ/OE Tactical Toolkit8:02

Requirements

Basic understanding of quality assurance or process improvement concepts is helpful but not required.
Access to a computer or mobile device for practice tests and study materials.
No prior certification needed — this course guides both beginners and experienced professionals.

Description

This course contains the use of artificial intelligence.

Disclaimer: This course was developed independently and is not associated with, affiliated with, endorsed by, sponsored by, officially recognized by, or authorized by the American Society for Quality (ASQ). Certified Manager of Quality/Organizational Excellence and CMQ/OE are certification names used by ASQ. All references to the credential, exam, Body of Knowledge, standards, knowledge domains, and certification requirements are used solely for descriptive, educational, and study-preparation purposes. All lessons, study guides, review materials, case studies, practice questions, and explanations were independently created and do not reproduce official ASQ exam questions, official ASQ practice tests, or official ASQ materials. ASQ is the sole authority for granting the credential and retains all rights in its certification program, Body of Knowledge, exam rules, eligibility requirements, and certification responsibilities.

This exam prep course (based on latest BOK July 1, 2026 Exam) equips you with the knowledge, strategies, and confidence to prepare for a professional quality management and organizational excellence certification exam.

Through structured training videos, study guides, and review materials, you will:

Understand leadership principles, strategic planning, and organizational excellence frameworks.
Apply quality management tools, statistical methods, and continuous improvement techniques.
Strengthen exam readiness with guided lessons and structured review modules.
Gain practical insights for applying quality management and organizational excellence concepts in manufacturing, construction, and service industries.

This is a training course with video lessons and study materials — not a standalone practice test. It is designed to help professionals prepare thoroughly for a recognized quality management certification.

Throughout the course, instructors demonstrate real-world applications, walk through case studies, and highlight common pitfalls to avoid during implementation. Downloadable resources reinforce learning and allow you to revisit complex topics at your own pace. By the end of the program, you will have a structured study plan, improved problem-solving skills, and a clear roadmap for applying quality and organizational excellence principles to drive organizational performance and prepare for the certification exam.

Throughout the course, you'll engage with instructor-led video modules, practical demonstrations, and scenario-based discussions that mirror real workplace challenges. Each module includes clear learning objectives to help you stay organized. Instructors provide actionable guidance on common exam topics and share proven test-taking strategies. By combining conceptual instruction with hands-on examples and reflective exercises, this course builds both competence and confidence, enabling you to lead quality initiatives and perform effectively under exam-style conditions.

Added in Section 1:
1. Course Review Manual
2. Quality Dictionary
3. Practice Test Manual (Set A to H) - In Progress

Who this course is for:

Quality Managers, Engineers, and Supervisors seeking ASQ CMQ/OE certification.
Professionals in manufacturing, construction, or service industries aiming to strengthen leadership and quality systems expertise.
Students and career changers interested in organizational excellence and continuous improvement methodologies.

What you'll learn

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Course content

Introduction to CMQ/OE + Review Manual + Dictionary + Practice Test Manual7 lectures • 3hr 6min

I. Leadership (28 Questions)26 lectures • 2hr 42min

II. Strategic Plan Development and Deployment (23 Questions)20 lectures • 2hr 6min

III. Management Elements and Methods (26 Questions)27 lectures • 2hr 58min

IV. Quality Management Tools (31 Questions)20 lectures • 2hr 9min

V. Customer-Focused Organizations (22 Questions)12 lectures • 1hr 20min

VI. Supply Chain Management (19 Questions)44 lectures • 5hr 21min

VII. Training and Development (16 Questions)32 lectures • 4hr 4min

Requirements

Description

Who this course is for: