I am an expert in Lean Management with specialties in improving performance within IT departments as well as back office and business function.
I am passionate in helping and engaging team better serve their customers by delivering the highest level of quality just in time at the lowest cost for the company.
I am convinced that improving performance is by acting directly on the ground with operational staff helping to implement the business strategy which means :
- Nurturing constantly a top down and a bottom up approach to align work on the business strategy,
- Developing motivation and engagement for everyone to achieve his own job to implement this strategy and delight its customer.
- Developing intense collaboration among and across teams to improve quality and reduce lead time through rigorous problems solving.