Over 15 + years of professional experience within the IT Services industry. Highly motivated, resourceful, and results-oriented professional with exemplary qualifications to support activities and functions involving process improvement, instructional design, development, and training program development. Strong reputation for being action oriented, driving timely decision, learning agility, being a solid team player. Skilled at working effectively independently and collaboratively as part of a team in demanding environments to complete projects and key tasks while exceeding performance expectations. Worked on various process improvement, knowledge management and training projects, supporting an organization of around 2000 employees. Self-motivated with exceptional interpersonal and communication skills to establish rapport and positive working relationships with employees and management.