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Certified Process Improvement & Process Mapping Expert
Highest Rated
Rating: 4.6 out of 5(3,027 ratings)
10,973 students

Certified Process Improvement & Process Mapping Expert

Accredited Process Mapping / Process Flowcharts And Process Improvement Training And Certification | 10 CPD Credits
Highest Rated
Created bySix Sigma Academy Amsterdam (SSAA)
Last updated 1/2026
English

What you'll learn

  • You will learn valuable project management skills, applicable in any project, in any sector.
  • You will learn to read and create process maps / flowcharts by hand and free software like a pro.
  • You will learn how to improve the process, quantify and visualize how efficient it is.
  • You will be able to add a very useful and highly demanded skill on your resume/CV without wasting much time, thanks to our efficient didactic method.
  • You will be able to demonstrate your process map / flow chart proficiency with a certificate.

Course content

2 sections • 56 lectures • 3h 1m total length

  • Two sections: Process Mapping & Process Improvement0:43

    Visualize a process with mapping techniques in the first part, then optimize it to speed up, improve efficiency, reduce costs, and manage risks across any sector.

  • EXAMINATION AND CERTIFICATION PROCEDURE0:23
  • So Many Words For Process Mapping | Process Mapping1:46
  • Questions0:50
  • Process Map Audience | Process Mapping2:02
  • Project VS Process | Process Mapping2:09

    Explore how projects differ from processes using the Eiffel Tower example, where a project has a clear start and end, while a process repeats in elevator operations; map these workflows.

  • The Language Of Process Mapping | Process Mapping1:44
  • Conventions | Process Mapping2:26

    Learn process mapping conventions: avoid using start and end symbols for activities, write actions as verbs, frame decisions as yes/no questions, and connect symbols with arrows to show order.

  • The Last Train | Process Mapping3:05
  • A Basic Process Map / Flowchart | Process Mapping5:31

    Map uses a start symbol, end symbol, arrows, and concise verb-based activities. If NS is at fault, book a taxi within two hours; else book a hotel.

  • Process Mapping Is A Team Effort | Process Mapping1:11
  • BPMN Vs. Process Mapping | Process Mapping7:31
  • Professor General: He's So Strict!!!!!1:24
  • Process Mapping Quiz 1
  • Getting Info For Process Mapping 1 | Process Mapping0:54

    Walk the process to collect valid data, observe, critically listen, and talk with diverse stakeholders to translate words into symbols and connect them with arrows.

  • Getting Info For Process Mapping 2 | Process Mapping6:53
  • Draw Options Process Maps | Process Mapping1:16
  • Draw.io Basics For Flowcharts | Process Mapping6:34
  • Draw.io Formatting For Flowcharts | Process Mapping2:47
  • Confusion Start/End Symbols In Draw.io | Process Mapping3:56
  • Make Your First Flowchart | Process Mapping0:26
  • Solution: Make Your First Flowchart | Process Mapping3:53

    Learn how to map a business lounge process with a flowchart, including start, greeting, airline and gold card checks, lounge access options, and issuing a business card.

  • Flowchart Symbol: Storage 1 | Process Mapping4:25

    Explore how the storage symbol represents physical storage of raw materials, in-progress goods, and finished items in process maps, using a car painting example with premium and normal paint.

  • Flowchart Symbol: Storage 2 | Process Mapping0:22
  • Flowchart Symbol: Off/On Page Connection | Process Mapping3:58

    Explore how the off page connector and the on page connector guide process flow across multiple pages in process mapping, using page 1 and page 2 references.

  • Flowchart Symbol: Predefined Process | Process Mapping3:40

    Identify the predefined process symbol, a shape like an activity with two extra vertical lines, to represent a subprocess such as the operating room process shown on separate digital pages.

  • Swimlanes For Process Flowcharts | Process Mapping3:01
  • Swimlanes In Draw.io For Process Flowcharts | Process Mapping3:36
  • Flowchart Symbol: Data(base) & Docs | Process Mapping3:50
  • Flowchart Symbol: Delay | Process Mapping3:37

    Learn how the flowchart delay symbol reveals delay sources in processes, using an alarm clock analogy to show snooze effects and how to reduce inefficiencies in service or production.

  • Final Process Mapping Mission | Process Mapping1:31
  • Final Process Mapping Mission Solution | Process Mapping4:44

    Map the takeoff process across two swim lanes (pilot and maintenance) with verbal reports, database ABC, the 007 report, a 60-day delay, and possible grounding of planes.

Requirements

  • There are no requirements to start.

Description

Accredited Process Improvement  & Process Mapping Certification

Note:  At the end of this course, students will obtain a certificate of completion from Udemy. Students also have the option to apply for free, optional, extra Lean (Six Sigma) examination and certification/badge + official credits. This external, free and optional examination/certification occurs outside the Udemy platform, requires registration (name, email and a link to your relevant Udemy certificate) and is offered by SSAA (Six Sigma Academy Amsterdam) which is an independent, academic-run training and certification institute with dual accreditation: (UK CPD and Dutch higher education BKO). 

TWO AIMS

This course consist of two parts. In part one we will teach you process mapping /flowcharting so you can visualize a process. In the second part we will teach you process improvement techniques. We will teach you how to speed up a process, make a process more efficient, visualize and calculate this process efficiency and deal with risks in your process.

PROCESS MAPPING

In project management or business analysis, the ability to create process maps (also known as flowcharts) is considered to be a very important key skill for the business analyst aiming for process improvement. Those who master the skill of process mapping or flowcharting and can make a process map, can play a key role in projects by creating, manipulating and interpreting processes by means of process mapping / flowcharting.

PROCESS IMPROVEMENT

These process maps form the basis for process improvement. This course does not only teach you process mapping, but also teaches you how to use the process flowcharts and use them as a basis for process improvement. We teach you how to make the process more efficient.

THE COURSE

This course is accredited and taught by qualified university lecturers from Holland, UK and Austria (BKO accredited and our certificate is globally accepted).

This course is fun, practical, time efficient and will add a high demand skill to your set of business analysis skills.  We will do the following during the course:


  • Learn to read a process map / flowchart.

  • Learn how to create a process map / flowchart.

  • Learn the benefits of a process map / flowchart.

  • Learn how to obtain high quality data for your process map/flowchart.

  • Learn the contrast between BPMN and classic process maps / flowcharts.

  • Learn how to use process mapping for process improvement.

  • Visualize process efficiency

  • Quantify process efficiency

  • Treat process risks, by preventing and softening the impact

  • Choose the right KPIs or Key Performance Indicators for your processes


We have trained and certified around 150,000 people worldwide in almost 180 countries with the following formula:

  • Keep things efficient by using tested, effective examples that are understood quickly.

  • Keep the lessons practical. What you learn is what you can apply immediately.

  • Keep the lessons engaging. We toss some fun elements in between the course (within limits).

  • Use plain and simple language and teaching approach that makes complicated content very very easy to absorb. We are so confident that all of you will be able to keep up, that we offer a 30 day money back guarantee.


Upon completion, you will earn 10 official CPD credits which is equal to 10 PDUs if you are trying to maintain a PMI license.

Thank you for your consideration.

Team SSAA

Who this course is for:

  • Anyone who is involved in projects. This includes all managers, all auditors, all engineers, almost everyone who works in IT etc.

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