Certified Process Improvement & Process Mapping Expert

Visualize a process with mapping techniques in the first part, then optimize it to speed up, improve efficiency, reduce costs, and manage risks across any sector.

Clarify that process maps, process mapping, flow charts, and process flow charts are the same concepts. Delineate how BPMN differs with its standards and symbols, and serves very specific applications.

Create multiple process maps tailored to different audiences to match information needs, such as high-level views for non-technical managers, intermediate detail for technical managers, and detailed maps for technical staff.

Explore how projects differ from processes using the Eiffel Tower example, where a project has a clear start and end, while a process repeats in elevator operations; map these workflows.

Discover the symbols that form the alphabet of process mapping, including start/end, activities, decisions, subprocesses, on-page and off-page references, databases, documents, delays, inputs, and data.

Learn process mapping conventions: avoid using start and end symbols for activities, write actions as verbs, frame decisions as yes/no questions, and connect symbols with arrows to show order.

Translate the last train assistance flow into a process map, showing how NS determines fault and offers taxi or hotel support based on availability.

Map uses a start symbol, end symbol, arrows, and concise verb-based activities. If NS is at fault, book a taxi within two hours; else book a hotel.

Collaborate as a team of three to five experts to map a process. Integrate diverse backgrounds from technical, marketing, and sales roles to capture varying levels of detail.

Compare classic process mapping with BPMN, highlighting symbols, detail levels, and audience adoption; BPMN offers more detail but requires more learning, while classic mapping remains widely understood.

Emphasize completing the process map assignment before the General arrives, as the scene tests your understanding of process mapping symbols and their meanings.

Walk the process to collect valid data, observe, critically listen, and talk with diverse stakeholders to translate words into symbols and connect them with arrows.

Use flow charts to map processes and support process mapping by engaging people with empathy and authenticity to build trust, gain buy-in, and reveal data and emotional context.

Explore how to draw options process maps and create flowcharts using both non digital and digital methods. Learn to map processes by drawing symbols on paper and using Post-its.

Master draw.io basics for flowcharts and process mapping: create and name diagrams, save anywhere, drag symbols, connect with arrow lines, write on lines, and export as png, pdf, or xml.

Explore draw.io formatting for flowcharts, from grid visibility and page view to background customization, paper size, and text styling to enhance process mapping visuals.

Clarify how to use start and end symbols in draw.io flowcharts, emphasizing consistency, appropriate use of terminator versus circle on page reference, and labeling conventions.

Practice makes perfect as you create your first flowchart in process mapping, download the exercise, attempt it solo, then compare your solution with ours.

Learn how to map a business lounge process with a flowchart, including start, greeting, airline and gold card checks, lounge access options, and issuing a business card.

Explore how the storage symbol represents physical storage of raw materials, in-progress goods, and finished items in process maps, using a car painting example with premium and normal paint.

Explore how the off page connector and the on page connector guide process flow across multiple pages in process mapping, using page 1 and page 2 references.

Identify the predefined process symbol, a shape like an activity with two extra vertical lines, to represent a subprocess such as the operating room process shown on separate digital pages.

Explore swim lanes in process flowcharts to map responsibilities across customers and departments. See how the lane structure clarifies who is responsible for each activity in a process.

Learn to create digital swim lanes in draw.io, start a swim lane diagram, name and save, add or hide lanes, delete, resize, and connect symbols with arrows.

Learn how flowchart symbols represent data, databases, and documents while mapping an ATM cash withdrawal process, including PIN input, three attempts, and card swallow outcomes.

Learn how the flowchart delay symbol reveals delay sources in processes, using an alarm clock analogy to show snooze effects and how to reduce inefficiencies in service or production.

Map a process related to F-14 pilots into a two-lane flowchart, with lanes for the pilot and the maintenance department, using the attached file as the source.

Map the takeoff process across two swim lanes (pilot and maintenance) with verbal reports, database ABC, the 007 report, a 60-day delay, and possible grounding of planes.