Certified Agile Scrum Project Management Expert | Accredited

Explore how John Lennon and Yoko Ono's bed-in for peace at a quiet Amsterdam hotel demonstrates the waterfall method before embracing scrum in a real-world project management context.

Learn the waterfall method as a linear, fast project approach suited to stable environments like hotels, and its limits in software, where scrum offers an agile alternative.

Explore how Scrum fits within Agile, noting Scrum predates Agile and is not identical, while Agile remains an umbrella with Scrum as a typical framework.

Explore how scrum has evolved beyond its origin, much like spaghetti bolognese, while the original Scrum Guide remains the reference amid diverse books, courses, and videos.

Explore the official scrum guide by Schwaber and Sutherland, covering concise definitions, theory, and terms like sprints and sprint planning, with a video game case.

Explore scrum events: sprint planning, daily scrum, sprint review, and sprint retrospective, and learn how MVPs and prototypes enable iterative stakeholder feedback to avoid long, risky development.

Learn how to plan sprints around MVPs and increments, conduct the daily scrum, gather stakeholder feedback through sprint reviews, and use sprint retrospectives to improve processes.

Explore the Scrum roles of product owner, Scrum master, and developers, and how each contributes to product development, with the product owner steering updates and Scrum master ensuring events occur.

Explore scrum artifacts, including the product backlog, sprint backlog, and increments, using a video game development example to explain user stories, priorities, and story points across sprints.

Learn how scrum fits into agile by tying it to agile values and the 12 principles, anchoring the connection to the first principle.

Explore agile project management by codifying user stories to clarify needs, reasons, and delivery mechanisms, then plan tasks, timelines, and resources to deliver a good relationship.

Explore how user stories in agile translate vague goals into concrete, actionable requirements, with examples of onboarding quizzes, preference forms, and personalized course recommendations driven by past behavior.

The product owner transforms vague user stories into concrete scope by sourcing from customers and diverse internal teams, balancing value with available resources to shape final products.

Explore the house of quality from quality function deployment to translate customer needs into actionable design choices and competitive insights, then tie it to the four values and twelve principles.

Explore the house of quality, a key element of quality function deployment, and see how it guides hotel project decisions using a downloadable template across industries.

Apply the house of quality to convert the voice of the customer from market research into concrete hotel requirements—cleanliness, staff, safety, and flexibility—using measurable factors like training hours.

House of quality QFD 3 assigns symbols to relationships, computes weights, and prioritizes control factors like distance to landmarks and distance to public transport to focus on customer priorities.

Evaluate competitors with a 1,3,5 scoring in the house of quality (qfd 4), highlighting location factors and roof relationships, and reveal budget tradeoffs between security and cleaning driven by customers.

Map a process using core symbols to visualize workflows on one page, including start/end, activity, decision, and sub process, with an inspect and repair example.

Explore an advanced process map for agile projects, using symbols like delay, digital input, and databases, applied to a hotel check-in with digital credentials and security delays.

Learn to create digital process maps using a web-based diagram tool—start with a blank diagram, drag and connect symbols, add decision points with yes or no, and customize appearance.

Map a customer order process in agile projects by visualizing steps from order placement to pin verification, database storage, and game access, including a retry loop after a 10-second delay.

Explore tools that facilitate efficient communication within agile, including retrospective boards, kanban boards, skills boards, and burndown charts.

Explore the retrospective board used in agile projects, reflecting on what went well, what didn't, and what to do next, including time management and potential software upgrades.

Discover how a Kanban board visualizes project status with tasks moving to do, doing, and done, and learn how teams add columns and visuals like burndown charts to improve communication.

A skills board communicates team capabilities transparently, fostering collaboration by showing who has which skills and updating as skills change. It reduces wasted talent and strengthens agile communication.

Choose between physical and digital agile boards; physical boards in high traffic spots like coffee corners ensure daily information absorption. Rely on experience and favor physical boards for better visibility.

Explains how a burn down chart tracks planned versus actual effort over time, using days and hours (or story points) to help IT project managers stay on track.

Learn to estimate work with story points by ranking tasks by size instead of hours, using scales like powers of two or Fibonacci, and track effort on a burndown chart.

Apply the Fibonacci scale to estimate story points, compare it with powers of two, and show how task complexity, uncertainty, and team agreement shape estimation and learning.

Create a burndown chart in Excel using a line chart, adding estimated and actual effort series, labeling days on the x axis, and enabling legend and axis titles.