Certification Course in Management Information System

Explore how information systems drive global business today, shaping products, services, and models. Witness how information technology and enterprise systems transform strategy, organization, and decision making in a dynamic marketplace.

Explore how information systems become vital resources for modern business, enabling operational efficiency, customer and supplier intimacy, better decision making, and new products for the business community through digitized operations.

Information systems today support managers by acquiring, transforming, and distributing information to improve decision making and profitability. These systems enhance organizational performance through operations, customer interaction, and awareness of competitors.

Information systems enable firms to create new products, services, and business models, defining how to produce, deliver, and sell to create wealth, including product as a service and subscription models.

Explore perspectives on information systems as hardware and software that create, boost revenue, and reduce costs through data, operating systems, and application architecture; cover TPS, MIS, DSS, and expert systems.

Explore organizational capital and the right business model, linking knowhow, processes, training, culture, and four models: business-to-business, business-to-consumer, subscription-based, and on-demand for value delivery.

Explore how global e-business uses information systems to support MIS, DSS, and executive support systems, spanning enterprise supply chain management, e-commerce, and e-government for decision making and innovation.

Understand how information systems support organizations by detailing strategic, management, and operational levels and how data is transformed into information.

Explore the major types of information systems shown and learn how these systems drive innovation, automate tasks, and keep hardware, software, data storage, and networks secure and up to date.

Explain how a management information system and decision support system provide periodic, exception-based, and trend-focused information to support timely and effective decisions, including production, budgets, and staffing analyses.

Explore the decision support system, detailing data, model, knowledge, and user interface management, and demonstrate how dss supports managerial judgment in semi-structured and unstructured decision making.

Explore how a transaction processing system records, monitors, and evaluates business exchanges, automating transaction collection, modifications, and retrieval. See how it boosts performance, reliability, and consistency in daily operations.

Explore the executive information system, a decision support and management tool that aggregates internal and external data to aid senior executives in long-term strategic decision making.

Explore executive support systems for senior management, incorporating internal and external data into real-time digital dashboards to support unstructured strategic decisions and performance monitoring.

Explore how enterprise systems span an organization by linking CRM, ERP, and SCM to break information silos, enable organization-wide coordination, and improve data sharing and process integration.

Explore crm as a software and process that tracks customer data, analyzes interactions, and delivers faster, personalized solutions to retain and win customers.

Explore enterprise systems (ERP) that bridge communication across departments, enable data access for finance, sales, and HR, and support integrated processes, reporting, analytics, and bottom-line improvements.

Explore how a supply chain management system, an inter-organizational network, integrates data with suppliers and customers to improve efficiency and coordinate sourcing, production, warehousing, shipping, and delivery.

Defines e-business, e-commerce, and e-government as computer-mediated, internet-enabled processes and transactions that enable online services, tax payments, and improved citizen and government communication.

Explain how the information system department maintains hardware, software, data storage, and networks to collect, store, organize, and distribute data, including transaction processing, management information, and decision support systems.

Explore how information systems interact with organizations and strategy, covering organizational structure, economic impacts, Porter's competitive forces, value chain and value web, and how IT strategies support operations and decisions.

Explore the chicken-and-egg relationship between organizations and information systems, showing how MIS supports decision making and organizational performance while processes and structures adapt to data-driven insights.

The lecture presents organizational structure as a framework defined by complexity, formalization, and centralization, detailing functional, divisional, flatter, and matrix structures and their impacts on work flow.

Information systems transform data into information, altering organizations and business firms by reducing management levels, empowering employees, and enabling better decisions on inventory, customers, and sales through networked data.

Analyze how economic impact estimates total dollars, jobs, and household incomes from new activity, and how direct, indirect, and induced multiplier effects shape local to global outcomes.

Explore Porter's five forces model to assess how new entrants, suppliers, substitutes, customers, and buyers shape industry competition and profitability, guiding strategy and managing rivalries.

Explore the business value chain model, mapping primary and support activities, procurement, suppliers, distributors, administration and human resource technology to move ideas to customers efficiently at low cost.

Explore the value web as a network of independent firms using information technology to coordinate and collaborate value chains, delivering cost effective, personalized goods and services for sustainable competitive advantage.

Explore ethical and social issues in information systems, including information rights, ownership, system quality, and accountability, along with computer crime and the impact on quality of life.

Apply a model for ethical, social, and political issues in information systems. Examin e information and property rights, accountability, system quality, and quality of life through virtue and deontological ethics.

Explore the evolution of IT infrastructure and emerging technologies, from mainframe to cloud and mobile computing, and examine the competitive forces model for IT infrastructure investment.

Trace the evolution of IT infrastructure from the mainframe era to cloud computing, highlighting personal computer, client-server, enterprise Internet computing, and cloud computing eras as shaping today’s organizational infrastructure.

Learn how contemporary hardware platform trends—grid computing, virtualization, cloud computing, green computing, reduced instruction set computing, and Unix operating system—enable mobile, smart terminals, and speech synthesis and recognition.

Explore the emerging mobile digital platform that enables anytime, anywhere access through wireless devices, netbooks, and paid social promotion strategies driven by unified audience profiles and data platforms.

Explore contemporary software platform trends, including Linux and open source software, Java enterprise software, web services, service oriented architecture, outsourcing, blockchain, and Web 3.0 technologies.

Explore management issues in information systems, including scalability and capacity planning, platform changes, and how poor communication, teamwork, and unclear direction affect organizational performance.

Align IT spending with market demand and the firm's IT strategy, infrastructure, and cost through the competitive forces model.

Explore the foundations of business intelligence through databases and information management, including traditional file environments, relational databases, data warehouses, the multidimensional data model, and data mining.

Organize data in a traditional file environment to turn raw data into accurate and timely information for decision makers, illustrated by student databases and personnel files.

Explore how a relational database table structures data into rows and columns, with attributes in typed columns and records identified by unique IDs, enabling joins across multiple tables.

Explore the components of a data warehouse, including external and internal data sources, ETL tools, metadata, and access tools, for fast, on-the-fly data analysis through a central database.

Explore how business intelligence ingests business data from databases and data warehouse to track transactions, uncover patterns and insights, and support decision making through user-friendly reports, dashboards, charts, and graphs.

Explains the multidimensional data model as a data cube that structures data for viewing across multiple dimensions, hierarchies, OLAP interactions, and data warehouse usage.

Extract patterns from large data sets with data mining, including predictive, descriptive, clustering, and regression analyses, to reveal relationships and inform business decisions.

Explore telecommunications, the Internet, and wireless technology, covering tcp/ip, local area networks, metropolitan area networks, wide area networks, the domain name system, Wi-Fi, RFID, and wireless sensor networks.

Learn the components of a simple network, including hardware such as switches, cables, hubs, routers, and modems, plus software, protocols, and the transmission media.

Explore corporate network infrastructure built from hardware, software, devices, media, and services that enable computing and communication, with emphasis on protection, security, and reliable data transmission across enterprises.

Explore the tcp/ip reference model as a four-layer architecture—application, transport, internet, and network interface—named for tcp and ip, a connection-oriented protocol that delivers reliable communications.

A local area network connects two or more devices within a limited physical area, such as a home or office, enabling data sharing and centralized storage.

Explore metropolitan area networks and wide area networks, and how they differ in geographical coverage while interconnecting users with computer resources within a region.

Explore how the global internet links diverse networks into a worldwide platform enabling collaboration, communication, and cross-border services since the World Wide Web opened to the public in 1991.

Translates human readable domain names like www.amazon.com into IP addresses, enabling browsers to access websites. Operates as a distributed database and application layer protocol for client-server message exchange.

Explore intranets and extranets, their access controls with usernames, passwords, and firewalls, and how organizations use standard web tools to share information with employees, customers, and suppliers.

Intranets provide a private internal network for employees to share documents, calendars, and information and communicate; extranets extend collaboration to selected partners with access to the intranet.

Explore how wi-fi uses the 802.11 standard to connect multiple computers through a router hub and access points, with wireless NICs enabling shared internet and printers.

Learn how wifi, or wireless fidelity, connects computers and mobile devices to the internet via radio frequency without wires. Access internet anywhere within the wifi network’s signal range.

Explore RFID and wireless sensor networks, including RFID tags, active vs passive transponders, readers, and how they enable automatic recognition, absence of line-of-sight, and inventory tracking.

Wireless sensor networks connect handheld devices with data storage to enable untethered roaming in warehouses and office buildings, enabling infrastructure-less monitoring by adding nodes and forwarding data to central locations.

Learn how securing information systems addresses contemporary threats, vulnerabilities, and cyber warfare, and build a security framework with up-to-date software, antivirus, backups, and strong authentication.

Examine contemporary security challenges and vulnerabilities in cyber security, including ransomware, cloud attacks, phishing, software vulnerabilities, blockchain, machine learning, and AI attacks. Recognize how geopolitical shifts amplify these threats.

Identify network vulnerabilities as weaknesses in software, hardware, or organizational processes that threat actors exploit, leading to security breaches; factors include physical, economic, social, environmental vulnerabilities and related risks.

Examine computer crime and cybercrime, including breaches of confidentiality, unauthorized access, fraud, and damage, with computers used as instruments for stealing trade secrets and intellectual property.

Explore global threats of cyber terrorism and cyber warfare, their impact on government and critical systems, and risks like phishing, social engineering, IoT, and ransomware as a service.

Establish a security and control framework by implementing information system controls, risk assessment, security policy, disaster recovery planning, business continuity planning, and auditing to protect against cyber security risks.

Learn how public key encryption uses a public-private key pair in a cryptosystem to sign and encrypt data, publish public keys, and keep private keys secret with one-way functions for authentication.

Explore how to achieve operational excellence and customer intimacy by examining intranets and extranets for supply chain management, push and pull models, the future internet-driven supply chain, and CRM software.

Discover how operational excellence and customer intimacy hinge on enterprise-wide information integration, available information assets, and open communication, with growth mindset, feedback, and strategic decisions.

Discover how intranets and extranets optimize supply chain management by linking planning, procurement, logistics, production, inventory, and order processing, while a private intranet enables cross-location collaboration and faster delivery.

Analyze push versus pull based supply chain models and their product flow from supplier to customer. Push stocks ahead of demand; pull produces to meet customer demand.

The future internet driven supply chain integrates logistic exchanges, private industrial networks, and net marketplaces through shared platforms and AI powered automation to boost productivity in an integrated, collaborative system.

CRM software provides marketing, sales, customer service, and support modules, including partner relationship management and employee relationship management, to store and share customer data and enhance the customer experience.