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Quality Management Fundamentals Certificate
Rating: 4.0 out of 5(100 ratings)
223 students

Quality Management Fundamentals Certificate

Quality Tools, TQM, Principles and Concepts
Created byAmerican Food Safety Academy AFSA
Last updated 5/2026
English

What you'll learn

  • Understand the contribution of quality management in making better products and delivering better services
  • Understand the basic quality principles
  • Tools of quality control
  • Approaches to quality control

Course content

1 section • 12 lectures • 1h 26m total length

  • Introduction to quality10:15

    In this video you will learn about quality and dimensions of quality

  • Quality management3:01

    In this lecture student will learn about definition of quality management, components of quality management and differences between quality control vs. quality assurance

  • Quality gurus4:42

    In this video student will learn about famous and influential people who contributed to the field of quality and quality management.

  • Cost of quality7:21

    In this video student will learn about various types of quality costs. Quality is not free. There is a cost associate to earning quality and maintaining quality.

  • Total Quality Management4:59

    In this video student will learn about the concept of TQM and how TQM is achieved.

  • Quality control tools5:50

    In this video student will learn very basics of 7-quality tools that are used for continuous improvement.

  • Quality Control approaches8:16

    In this video student will learn about various approaches to quality control e.g. TQM, SPC, Six Sigma and etc.

  • Quality control standards4:25

    In this video student will learn about basics of quality standards and uses of quality standards. Basic information will be provided regarding ISO 9001.

  • Quality in healthcare7:17

    Healthcare quality is a level of value provided by any healthcare resource, as determined by some measurements like safety, effectiveness, timeliness, patient-centered and efficient.

  • Quality in education12:09

    The UN describes the goal of Quality Education as ensuring “inclusive and equitable quality education and [promoting] lifelong learning opportunities for all.”

  • Pharmaceutical quality11:04

    Pharmaceutical quality is the foundation that allows patients and consumers to have confidence in the safety and effectiveness of their medications

  • Food quality6:46

    Typically, the term food quality represents the sum of all properties and attributes of a food item that are acceptable to the customer.

  • Final Test

Requirements

  • No prerequisite. However, basic knowledge of service industry, and/or manufucturing industry will be helpful.

Description

Quality Management Fundamentals Certificate

Quality management is the critical discipline of managing and optimizing quality processes within modern organizations. This comprehensive course provides a foundational overview of core quality management concepts, helping professionals understand how to drive operational excellence and continuous improvement in any business environment.

Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction, and skillful execution, representing the wise choice of many alternatives to deliver ultimate value.

At the end of this training, you will be able to confidently answer the following key questions:

  • What is the difference between quality assurance and quality control?

  • What specific tools can I use daily to measure and improve quality?

  • Who are the foundational gurus and historical founders of quality concepts?

  • What are the different methods and strategic quality management approaches?

  • Is quality genuinely expensive, or does poor quality cost more?

  • ...and many more vital industry questions.

The following essential topics will be covered in depth throughout the training:

  • Introduction to Quality & Quality Management

  • Quality Gurus & Cost of Quality

  • Total Quality Management (TQM) & Quality Control Tools

  • Quality Control Approaches & International Quality Control Standards

  • Quality Applications in Healthcare & Education

  • Quality Applications in Pharmaceuticals & Food Industries

Who this course is for:

  • This course is designed for people of all levels in all sectors: manufacturing, service, health, financial and governmental organisations who wish to develop strategies to reduce operating costs while simultaneously improving the client/ customer experience.

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