Certificate Course in Aviation Management- Ground/Cabin Crew

1) Aviation and Hospitality Management Value Added Diploma as a skill Training Partner of Jain( Deemed to be University) with specialization in any one of the followings: Ramp and Terminal Operations/ Cargo/ Logistics and Supply Chain Management/ Dangerous Goods Regulations/ AVSEC (Aviation Security)/ Cabin Crew ( Maximum 60 students). With Additional 30 Hours of In house technical training and 180 hours of online content access.

2) Interview skills, Grooming and Personalty development, Public Speaking, Corporate and Business communication online training content is included to make them industry ready.

3) Participate in regular job fairs organized by Jain ( Deemed to be University)

4) Guest Lectures from Industry Experts through webinar mode.

5) Digitally connect with 1000+ recruiters for 365 days to grab the right job opportunity.

6) Expert guided Domestic and International Airport Visit to understand the history and Evolution of Aviation/ current stand and future. To practically get an exposure to see Arrival/Departure Hall, Terminal building, Baggage make up and Break up Area, ATC Tower, Cargo Terminal/ SHA/ Boarding gates to immigration/BCA.

7) Special interactions with our Alumni and Guests from the industry for motivation and personal enhancement.

8) Case Studies and Reports/ projects/ internal assignments on Aviation Industry, Seminars, mock sessions, presentations, Unit tests/evaluations and regular Industry updates.

9) Placement Advise/ Assistance.

Kind of job Opportunities :

• Airline Industry- Traffic assistants/ Ticket and Reservation/ Customer Care /Sales/ Ramp/Terminal/ Cargo/ Security Executives/ Air Hostess/ Flight Stewards/ Airport Duty and Lounge Personnels and Call Centers Representatives etc.

  
  

• Program Outcome (PO’s)

A Student will demonstrate:

• Extensive knowledge about Cargo, Ramp, Terminal, Dangerous Goods Regulations, Aviation safety, fleet management, Ground handling/Inflight, Regulatory management and more

• Equipped with skills and Knowledge that are required to fulfill the role of an Executive/ Manager in the Aviation industry.

• Performs work activities effectively and efficiently to the standards expected in the operations required in the Aviation industry/hospitality sectors.

• Analyses situation, identifies problems, formulates solutions and implements corrective and/or mitigating measures and action management into service operations.

• Demonstrate the ability to develop, examine, question, and explore perspectives or alternatives to problems in day today operations.

• Demonstrate the ability to use professional written and oral communication skills and technology to successfully communicate.

• Demonstrate awareness, understanding and skills necessary to live and work in a diverse world.

• Practice professional ethics, provide leadership, demonstrate personal and global responsibility, and work effectively as a team member.

INTRODUCTION TO AVIATION MAJOR INTERNATIONAL AND DOMESTIC AIRLINES

INTRODUCTION

When a passenger looks into the pretty faces of the cabin crew he might not at first observe the highly trained professional who lurks beneath. Cabin staff, are frontline safety professionals and not just pretty faces and figures.

Six out of ten fatal air crashes are survivable with 30 percent of the occupants escaping. This is because most accidents take place at relatively slow speed during take off and landing and also because aircrafts are getting bigger and more impact resistant.

In most accidents, therefore, cabin staffs have the power of life and death, as we have seen from numerous heroic deeds; they have to act correctly and very quick indeed. Quick and correct action on the part of the cabin staff can mean another life saved.

Training of cabin staff to evacuate crashed aircrafts in particular is difficult because the terrible conditions are impossible to simulate realistically. In Modern airlines cabins are made of plastic which once alight, combusts within 3 minutes, burning at 1000 degree Celsius and generating thick black smoke containing lethal poisonous gases such as hydrogen cyanide.

Airlines uphold Aviation safety as its most important goal and an airline of the future recognizes the tremendous responsibility of the cabin staff. A special training syllabus has been designed to ensure thorough training in emergency procedures which are in keeping with the commitment to safety and well being of the passengers.

Recession and Aviation

Aviation is one such sector that had been badly hit during recession. The rise of Crude prices and OPEC’s- Organization of the petroleum exporting countries(in) generosity not to increase the crude production have nailed the coffin. Till this date, Indian prices for Aviation Turbine fuel are the highest in the world. This has gradually curtailed the growth of seemingly prosperous futures of Indian low cost carriers like Go-Air, Indigo and Spice Jet. Merger of Air Deccan with Kingfisher, Indian with Air India and Sahara with Jet have completely changed the market dynamics.

The global markets are now presenting a different picture. As the commodity futures and derivatives are in a downturn, one of the outcomes of such a course is a fall in the prices of the crude. But the irony is such, that when the aviation companies were expecting their fuel costs to go down, the general recession ate away their volumes. Now, the players are in a catch-22 situation. Last two quarters saw the seat factor percentages of Jet Airways go down from 75% in April 2008 to 64% in September 2008 and total flights reduced from 16587 to 14960. The losses incurred by Air India are looming large. Kingfisher has also lost Rs. 6411 millions in the H1.

To revive the Aviation Sector, government’s attention is a must. Need of the hour is to incorporate hassles-free process to allow the expansion plans of companies by which new routes, domestic and international, can be added. The ministries must agree to reduce the ATF costs. Meanwhile, Airline companies will have to come up with innovative solutions which can help them to be cost efficient and provide differentiated services off- and on- board. Companies can also lease small carriers to increase, seat factor percentages.

The silver lining to the dark clouds is that Indian aviation industry is one of the fastest growing aviation industries in the world. Moreover, Domestic air traffic is likely to be more than double , states the market research firms. All that is needed now is a political will and a systematic roadmap to rule the blue skies again!

Airline industry ready for takeoff

Players into volume game to generate higher profits

The Indian skies are rewarding the airplanes that traverse it. More passengers, more planes is the mantra of the industry. New sets of passenger fares and first time traveler mean that the industry is veering towards the volume game which is translating into profits for the carrier.

The entry of a low-cost airline Air Deccan and later entry of many low cost carriers could be responsible for this. Alliance Air, a subsidiary of Indians report financial results separately.

The aviation Industry has been growing after witnessing some of the worst times due to recession, thanks to increased taxes, high fuel prices, Union fights and standoffs ! The aviation Industry has also been in news for all the wrongs reasons. But, things are surely getting better with Aviation Industry registering close to 50% growth year on year as well as month on month.

According to latest report released by Aviation ministry, there has been a sustained growth in both the capacity and demand which continued even in the month of January, 2011.

Indian Aviation Industry Market Share

While the Indian aviation sector has been through various ups and downs since the introduction of major reforms in 2003/04, international traffic has been the steady performer, growing at a compound annual rate of 11.8% over the last eight years. Even during the economic downturn in 2008/09, when domestic traffic registered a double-digit decline, international traffic remained in positive territory, growing at 6%. As outlined in the first part of our India outlook series last week, FY2012/13 will be a challenging and uncertain year for India’s aviation sector overall.

However, in India's international operations, which are expected to see steady growth, CAPA foresees a number of developments which could surprise and re-define the sector. Alliance relationships may be an important part of that re-definition.
Indian international traffic has blossomed since the government took a more modern approach to the industry. Thanks to the still-weak home-grown national industry, much of this growth has been on foreign airlines, but the overall economic benefits to India's economy have been marked. However, the government is now - as always - re-evaluating its approach. On back of festive peak season, December 2010 saw tremendous growth in seat factor ratio, with Indigo registering maximum seat factor of 93.3%. However, Jan seat factors dipped on lower demand.

The aviation sector in India is one of the fastest growing in the world with around 18.9% growth in domestic passenger traffic in 2010 compared to 2009. By 2020 the domestic passengers in India is set to increase up to 180 million. The boom in the aviation sector started during the last ten years with the entry of various private players in the domestic market leading to a significant reduction in air fares. Till then, domestic flying in India was as costly as international flights. This was because of the limited options travelers had, to choose from. The main airlines back then were Air India and Indian Airlines. But today, there are at least ten different airlines operating in the domestic routes, thereby giving Indian travelers competitive prices. This has actually led to a revolution in the way Indians travel today. Till the early years of the 21st century, trains were the best means (price wise) for the lower and middle income groups in India had for traveling inside the country. But now, someone from Kerala does not have to spend 52 hours in trains to reach new Delhi.

Some Detailed Information Regarding Some Airlines 1. Air India (India’s National Carrier) – Profile –

Air India is India’s national carrier. Although air transport was born in India on February 18, 1911 when Henri Piquet, flying a Humber bi-plane, carried mail from Allah bad to Naini junction, some six miles away, the scheduled services in India, in the real sense, began on October 15, 1932. It was on this day that J.R.D. Tata, the father of Civil Aviation in India and founder of Air-India, took off from Drigh Road Airport, Karachi, in a tiny, light, single engined de Havilland Puss Moth on his flight to Mumbai (then known as Bombay) via Ahmedabad. He landed with his precious load of mail on a grass stirop at Juhu. At Mumbai Neville Vintcent, a former RAF pilot who had come to India from Britain three years earlier on a barn-storming tour, during which he had surveyed a number of possible air routes, took over from J.R.D.

Tata and flew the Puss Moth to Chennai (then Madras) via Bellary.

1. Tata Airlines

Tata Airlines, as Air-India was then known, consisted of one Puss Moth, one Leopard Moth, one palm thatched shed, one whole time pilot assisted by Tata and Vintcent, one part-time engineer, two apprentice-mechanics and unlimited optimism. In 1933, the first full year of its operations, Tata Airlines flew 160,000 miles, carried 155 passengers and 10.71 tones of mail. Tata Airlines was converted into a Public Company under the name of Air-India in August 1946.

Going Global

By the beginning of 1947, Air-India turned its attention to the international scene. At Air- India’s request, the Government agreed to limit their capital participation to 49 per cent, subject to an option to acquire, at any time, a further two percent from Air-India. Air-India International, which was registered on March 8, 1948, inaugurated its International services on June 8, 1948, with a weekly flight from Mumbai to London via Cairo and Geneva with a Lockheed Constellation aircraft.

Nationalization

The early ‘50s saw the financial condition of various airlines operating in India deteriorate to such an extent that the Government decided to step in and nationalize the air transport industry and accordingly two autonomous Corporations were created on August 1, 1953. Indian Airlines was formed with the merger of eight domestic airlines to operate domestic services, while Air-India International was established to operate the overseas Services. The word ‘International’ was dropped in 1962. Effective March 1, 1994, the airline has been functioning as Air-India Limited. From a total of three stations served at the time of nationalization, Air-India’s worldwide network today covers 44 destinations by operating services with its own aircraft and through code-shared flights.

India's booming economy, and the deregulation of the aviation industry, has brought about a huge increase in the number of domestic airlines in India in recent years.

Indian Airlines

Indian Airlines is India's government owned, full service domestic airline, based in Mumbai. The airline was merged with Air India, the government owned international airline, in 2007 but still retains its name. Its market share has dropped significantly, to around 14%, in recent years. As is to be expected with a state-run airline, Indian Airlines has its share of inefficiencies. It has well planned routes and flight schedules, flies to most destinations in India, and is surprisingly reliable when it comes to baggage handling.

Jet Airways

Jet Airways is widely regarded as India's biggest and best airline. It's a privately owned, full service airline that commenced operating in mid 1993. It's now captured almost 23% of the market, and has bases in Delhi, Mumbai, Pune, Kolkata, Hyderabad, Chennai, and Bangalore.

Jet Airways has won many awards for quality service. In particular, the airline is known for its outstanding in-flight service, food, punctuality, and baggage handling. Staff are extremely efficient and courteous, and will go out of their way to ensure that you're comfortable and well looked after.Jet Airways operates on a code share basis with Kingfisher Airlines.

Kingfisher Airlines

Kingfisher Airlines is another highly regarded full service airline. The airline, which has the same "King of Good Times" owner as India's Kingfisher beer, started operating in mid 2005 and has a 18.8% market share. Its headquarters are in Bangalore, with bases in Mumbai, Hyderabad, and Delhi. In total, the airline covers almost 40 destinations across India. The average age of its fleet is less than two years.

Kingfisher's larger than life owner has given the airline many personal touches. Passengers are treated as guests, seating is spacious and comfortable, and the airline puts significant effort into recruiting charming and attractive staff. It also leads the way in regard to in-flight entertainment on domestic flights in India.

IndiGo Airlines

Indigo Airlines is based in Delhi and flies to around 15 destinations all over India. This privately owned airline started operating in mid 2006, and has a market share of almost 18.7%. It's considered to be India's best low cost carrier.
Its airplanes are new and clean, and despite keeping fares low, the airline hasn't compromised on punctuality, connectivity of flights, safety, or customer service. Of course, don't expect any frills, but the amount of leg room is decent. If you're looking to fly with a low cost airline, IndiGo offers good value for money. The limit for check-in baggage is 20 kilograms.

SpiceJet

SpiceJet is another decent, privately owned, low cost carrier. The airline, which is based in Delhi, started operating in mid 2005. It has just over 13.4% share of the market, and services most capital cities in India.
Spice Jet has new and clean planes. However, punctuality on some routes is an issue. Seats on the older planes can be a bit uncomfortable. Also the limit for check-in baggage is 20 kilograms, as opposed to 25 kilograms on some other airlines. Definitely give it a try if you're on a budget though!

Kingfisher Red

Kingfisher Red, originally called Air Deccan, is a privately owned low cost airline based in Bangalore. It started operating in mid 2003 and was India's first low cost carrier. Kingfisher Airlines took over the airline, which has captured just under 15% of the market, in early 2008. The average age of its airplanes is four and a half years.

It accepts international credit cards for bookings, seat numbers are allocated, and staff are more committed and friendly. There's a 25 kilogram limit for checked in baggage, and hot snacks are served on board.
JetLite

JetLite used to be Air Sahara until Jet Airways successfully took the company over in mid 2007. The low cost airline focuses on providing flights that connect India's capital cities, and it has a 7% share of the market. In addition to its headquarters in Delhi, it also has bases in Mumbai and Hyderabad. The limit for checked-in baggage is 25 kilograms.

Go Air

Go Air is a small privately owned, low cost airline that started operating in late 2005. It has almost a 5.3% market share and operates a fleet of brightly colored airplanes to twelve cities in India. Its remote destinations include Jammu, Srinagar, and Guwahati.
Go Air has some of the cheapest domestic fares available in India. The limit for checked-in baggage is 25 kilograms, and 40 kilograms for international passengers flying within 24 hours of arrival in India.

Paramount Airways

Paramount Airways is a small, privately owned airline based in Madurai in south India. It started operating in late October 2005, and has a 1.5% market share. The airline flies to nine destinations in south India, with its main hub in Chennai. The average age of its airplanes is three and a half years.

Paramount Airways predominantly targets business travelers and offers two classes of travel-- first class and business class. It's a quality airline that receives mostly positive feedback from passengers. The standard of service is highly rated, food is tasty, seating is comfortable, and a generous 30 kilograms of baggage can be checked in free. The main drawback with this airline that it only flies to a limited number of destinations.

INTERNATIONAL PHONETIC ALPHABET

These alphabets are used by all Airlines. These are universal phonetic alphabets given by ICAO. The purpose of the phonetic is to eliminate confusion and misunderstanding, particularly between pilot and ground control when speaking over the radio. For example, it is not easy to differentiate between the ‘M’ and ‘N’ sounds in ordinary speech, but if you say ‘Mike’ and ‘November’ the difference is obvious.

Every aircraft has an identifying mark, just like a car, the aircraft also uses just the last three letters of their registration.

A – ALPHA
B – BRAVO
C – CHARLIE

D – DELTA
E – ECHO
F – FOXTROT

G – GOLF
H – HOTEL
I - INDIA

J – JULIET

K– KILO

L– LIMA

M– MIKE
N – NOVEMBER

O – OSCAR

P– PAPA

Q – QUEBEC

R – ROMEO

S – SIERRA
T – TANGO
U – UNIFORM

V – VICTOR

W – WHISKEY

X – X-RAY
Y – YANKEE

Z – ZULU

PASSENGER HANDLING TERMINOLOGY
Conformed booking: A term used to designate passengers having a definite booking on a definite space basis
No Show: A ‘confirmed booking’ passenger failing to show up for the flight

Go Show: A passenger who does not hold a confirmed seat but takes a
Change at the airport.
Registered Baggage: Baggage accepted for transportation on behalf of a passenger which may or may not be carried in the same aircraft as the
Passenger.

Checked Baggage: Baggage accepted for transportation on the same aircraft as the passenger for which the passenger holds ‘Baggage Claim Tag’.

Unchecked Baggage: Small hand baggage permitted to a passenger for carriage in the Cabin.

Free Baggage Allowance: The weight of the baggage permitted to a passenger Depending on the class of travel and from Airline To Airline.

Weight Concept – Varies from Airline to Airline This is to give you an approximate fair idea:

First Class
Executive / Business Class
Economy Class
(Infant charged 10% of the adult fare will not be allowed any free baggage allowance).

Piece Concept: On all flights to North America, Mexico, Central America and The Caribbean, passengers are permitted to carry two pieces of Baggage (piece concept) the total dimension being 152 cms/62 ins (length + height + width) and the maximum weight of each baggage should not exceed 32kgs /70 ibs. This is irrespective of the class of travel. After the September 11, 2001 disaster, passengers traveling to USA are not permitted to lock their checked baggage. This is due to security reasons. These are considered as a piece concept if the customer exceeds free baggage allowance- Golf set, Scuba diving equipment, Bicycles, Ski Set, Odd sized bags etc

Excess Baggage: Baggage in excess of the free baggage allowance will be charged per kilo set by the airline.

Pooled Baggage: The baggage of two or more persons traveling as one party
Group Baggage to a common destination or stopover by the same flight for
Purpose of weight consideration so that the total baggage allowance is equal to the sum of their individual free Baggage allowance. Concessional fare charged at a special Discount. Though after SEPTEMBER 11, pooling of
Baggage is now being discouraged by many of the airlines because of the security reasons.

Broken Journey: A ‘though booking’ interrupted by predetermined stop- relevant to routes traffic rights also called ‘stopover’.

U.B.O.J.: Unscheduled break of journey

Load Sheet: A legal requirements on all Civil Aircraft. A form which shows Component weight which makes up the aircrafts total weight-
passengers, mail, catering supplies, etc.

Interline Passenger: Passenger traveling from one airline to another at transit on Terminal station.

CERTIFICATE OF AIRWORTHINESS (COA)

A Certificate is issued in respect of an aircraft in pursuance of aircraft rues implying compliance with minimum standards of airworthiness as accepted to the DGCA.

The certificate remains valid provided

1. The Aircraft is operated as per the limitations specified in the flight manual.

2. As and when due –

All mandatory modifications, inspections are carried out.
Components are tested/ replaced
Scheduled inspections are carried out by appropriately licensed personnel All defects are attended and rectified

3. The Aircraft has not suffered any major damage/defects.
The C of A is issued / renewed by Directorate of Air worthiness. The validity of C of A is normally for a period of one year.

CERTIFICATE OF REGISTRATION (C OF R)

As per the aircraft rules, no person shall fly or assist in flying aircraft unless it has been registered and it bears its nationality and registration markings. For Indian Airlines, the nationality marking is VT and registration is a three letter alphabet e.g. JAA, JAB, etc. The certificate of registration is for the purpose of identification of an aircraft. This certificate is issued by the Ministry of communication permitting usage of communication & navigation equipments installed on a particular aircraft. The validity is endorsed on the face of the certificate.

CERTIFICATE OF FLIGHT RELEASE

The certificate issued in respect of an aircraft by appropriately licensed Aircraft maintenance Engineers certifying that the aircraft has been inspected as per approved maintenance scheduled system and is Airworthy in all respects and safe for flights for the period specified therein. Certificate of flight release is valid only if the C of A is valid.

WEIGHT SCHEDULE

Aircraft rules require that every aircraft shall be weighed and its center of gravity determined. The weight schedule is prepared by actually weighing the aircraft to determine its empty weight and center of gravity. The weight schedule contains information regarding maximum Take off weight, removable equipment weight, empty weight limit of center of gravity, zero fuel weight etc. and man sealing capacity. Insurance Certificate: 1 Yr.

CERTIFICATE OF WT (Wireless Telecommunications)This certificate is issued in respect of an aircraft using the wireless technology in running conditions in the Aircraft.
An aircraft needs to have certificate of Wireless Telecommunication before its takes off.

Landside

That area of an airport and buildings to which both traveling passengers and the non traveling passengers have unrestricted access.

Airside

The movement area of an airport, adjacent terrain and buildings or portions thereof, access to which is restricted or controlled.

Baggage break up Area

The area where all the arrival passenger’s bags are delivered to them

Baggage make up Area

Space where departure baggage is sorted into flight loads.

Gate No Show

Passenger who has checked in with registered bag, but not shown up for boarding

Isolated Bay

any aircraft which is suspected of having any explosive or dangerous substance or any unlawfully seized aircraft is taken on a remote bay away from the main terminal building to avoid damage and destruction to any civil Aviation property.

Movement Area

The part of an aerodrome to be used for the take off, landing and taxing of aircraft, consisting of the maneuvering area and the apron(s).

Profiling

Systematic observation of persons and baggage and questioning if necessary to categorize them into two groups i.e. threatening and non threatening so that more attention can be paid to threatening category. Signs of recognition are sweating, nervousness, no eye contact, shaky voice, un co operating, undue interest in security procedure. keep an eye, inform supervisors, check baggage, verify documents, frisk thoroughly, inform ASG- Aviation Security Group.

Pier

A corridor at, above or below ground level to connect aircraft stands to a passenger building

Scheduled Flight

A flight operating in accordance with the regular published time table.