
Understand foundations of social work and the debate over who qualifies as a social worker. Learn the person and environment approach that links individuals to families, schools, work, and communities.
Identify and manage bias in daily direct service with families; keep an open mind, assess behaviors, and discuss biases with colleagues to support fair, respectful practice.
Explore confidentiality as the right to privacy in client sessions, with breaches only when self-harm, harming others, or harm from others arises; prioritize supervision and safe handling of records.
As a mandated reporter, you are legally obligated to report any suspected child or adult abuse, and consult a supervisor or hotline when in doubt to protect safety and well-being.
Recognize that every social worker is a mandated reporter, responsible for safeguarding children's safety and well-being, and stay vigilant by pursuing concerns when in doubt.
Explore cultural competence and cultural humility, and learn to tailor services to each family through inquiry and be curious not judgmental.
Learn to navigate boundaries while building rapport with families, balance soft skills with professional obligations, and handle gifts and culture through case-by-case decisions and supervisor guidance.
Build a solid foundation across core social work topics and use updated course resources to discuss practice with colleagues, while continuously improving services for families and clients.
Introductory Topics for Social Work Support Staff
Social Workers and other Helping Professionals (Nurses, Therapists, Counselors, etc.) often enter the field ready to "Save the World" armed with undergraduate degrees, masters degrees, years of experience, and countless hours of training.
However, there is also a group of entry level professionals who enter the field in "support positions" (entry level Social Workers, Outreach Professionals, Community Workers, etc.), with the goal of supporting the activities of higher level or more advanced practitioners. These support staff sometimes have a basic knowledge of the human services field, but quite often have yet to be prepared with all of the crucial information they need to do the critical activities that they are often called on to perform.
This training series is intended to provide a basic understanding of some of the core concepts that may be commonly needed for Social Workers and others performing at this level within an organization. The topics are meant to be easily accessible and are intentionally brief, in order to allow for further discussion after each module with colleagues, Supervisors, Managers, etc.