Case Management Training 103 | Supervisors Training

Learn essential case manager supervisor skills, including records review, data collection, supervising staff, budgeting, and networking, in this online introduction to case management supervision.

Learn how a case manager supervisor oversees clinical and nonclinical operations and services, supports case managers, ensures clients receive services, and meets licensure and qualification requirements across settings.

Learn supervisor skills through team building, respectful relationships, and effective communication with case managers, clients, and management. Practice responsibility, honesty, empathy, and proactive problem solving to inspire your team.

Supervisors review cases monthly to ensure quality services, identify barriers, and hold case managers accountable, while collecting monthly data on visits, progress notes, plans, and funding to prove outcomes.

Supervisors train new staff and hold monthly meetings with case managers. They review records, monitor productivity data, and provide coaching, mentoring, and problem solving.

Supervisors learn to manage expenses and budgets, monitor sick, holiday, and personal leave, review timesheets, and oversee overtime eligibility, mileage, and expense receipts.

Learn to network as a supervisor by connecting with other supervisors, providers, government agencies, and education training groups to support case managers with housing, transportation, mental health, and nonprofit resources.

Discover essentials to become a supervisor and effectively work with staff, and explore our training options, including international on-site sessions, powered by our booking website.

Learn the basics of becoming a skilled human service case manager and how to serve the community, with CRM and case management training, consulting, and staff development.