
Learn supervisor skills through team building, respectful relationships, and effective communication with case managers, clients, and management. Practice responsibility, honesty, empathy, and proactive problem solving to inspire your team.
Supervisors train new staff and hold monthly meetings with case managers. They review records, monitor productivity data, and provide coaching, mentoring, and problem solving.
Supervisors learn to manage expenses and budgets, monitor sick, holiday, and personal leave, review timesheets, and oversee overtime eligibility, mileage, and expense receipts.
Discover essentials to become a supervisor and effectively work with staff, and explore our training options, including international on-site sessions, powered by our booking website.
Learn the basics of becoming a skilled human service case manager and how to serve the community, with CRM and case management training, consulting, and staff development.
This training course is for Case managers looking to transition from case manager into management. Case managers will learn about supervisors' skills, Job duties, data collections, supervising a team, managing a budget, and networking in the community. Case managers who are qualified with experience and education should enroll in this course
Case managers without any experience should enroll in our 101 course