Case Management Training 101| Basics of Case Management

Coordinate case management to connect communities with health and human services, follow up on referrals, and link clients to housing, counseling, Head Start, special education, and legal services.

Develop core case management skills in communication, compassion, time management, and problem solving to advocate for clients and coordinate with police, lawyers, judges, and Social Security.

Explore core case management functions—assessments, planning, follow-up, and documentation—while building rapport through active listening and adaptive communication.

Learn the code of ethics guiding case managers, including boundaries and professional responsibilities, and avoid dual relationships by not befriending clients on social media, especially Facebook.

Identify client resources by networking with community programs and government agencies, including churches, shelters, food banks, employment centers, health centers, mental health and educational programs, housing, disabilities, and social services.

Learn how to reach the instructor for information, questions, or concerns by emailing Jason Casey's at gmail.com, ensuring clear, accessible communication.