How To Quickly Diffuse Another Person's Anger
What you'll learn
- Master skills to calm an angry person down
- Learn to identify the root cause of a person's anger
- Develop the skills to work toward an amicable resolution
- Prevent verbal assaults from escalating out of control
- Freedom from reacting defensively to other people's outbursts
- Reduce the intensity of a confrontation
- Enjoy improved relationships
- Gain greater self-awareness and life skills
- Reduce stress levels
- Enjoy greater sense of peace
- Gain the respect of others
- Be a role model
Description
This course teaches the 5 key steps that you need to follow when you are confronted by an angry person. There are certain strategies, tools, and techniques you need to use in order to effectively calm an angry person down, and certain approaches you must avoid at all costs.
You will learn what changes take place to a person who becomes angry and why it is so important to calm that person down before you try to enter into conversation with them. This course teaches you how to do this. The steps shared in this course are often taught to customer service staff.
Take on board the learnings, and practice in a safe environment, and you've be amazed and delighted with your new found confidence and abilities when next having to deal with an angry person.
My suggestion is not to rush your way through this course. Systematically practice the different strategies as you are introduced to them. For this you will need a partner - ideally somebody who is good at pretending they are angry! Practicing in a safe environment will prepare you for a real event.
Please Note: this course covers practical steps you can follow and the content is presented in layman terms. It is not designed for health professionals who most probably already have covered anger management as part of their training. Nor is this a Conflict Resolution course; this would be far more in-depth and would incorporate a small component on anger management.
Who this course is for:
- Anyone wanting to effectively deal with another person’s anger and diffuse tense situations
- Anybody having to deal with work related anger
- Anyone having to deal with the anger of a family member or an acquaintance
- Anyone in a customer service role having to deal with disgruntled clients/customers
- Any business owner wanting the skills to effectively deal with angry confrontations
- Anyone wanting to build their effective communication life skills
Featured review
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Course content
- Preview05:19
- Preview04:16
- 00:57A Personal Hello From Silvia - Your Instructor
- 2 pagesHow Do You Normally React When Confronted By An Angry Person?
- 03:53What Happens To A Person When They Get Angry
- 02:34Physical Changes
- Preview03:01
- 2 pagesThe Three Components Of Anger
- 01:40Silvia Talks About Personalities and Anger
- 01:19Let's Review Section 1
- 6 questionsTest Your Understanding Of Section 1 With This Quiz.
Instructor
- 4.5 Instructor Rating
- 5,420 Reviews
- 20,056 Students
- 7 Courses
Silvia Wright-Davies is a Business Improvement Specialist, Performance Coach and a Trainer.
Over her career life Silvia has been lucky enough to work in a number of different countries, own a number of diverse businesses, and have a highly successful business entrepreneur as an immediate family member and her mentor. This background has equipped Silvia with valuable knowledge and skills that she now shares with businesses owners, management and staff.
Since 2000 Silvia has been training self employed business owners, and corporations both large and small throughout all of Australia and New Zealand. In 2010 she created the Centre for Achievement which provides online business skills courses for small to medium businesses and she is the author of numerous business improvement courses, including "Powering Ahead with Purpose and Passion", "Pathway to Excellence" and "Pathway to Achievement".